Presented at the Digital Workplace Summit in Melbourne on February 13 2019. #DigitalWorkplace19 - Taking digital employee experience from start-up to scale up - Connecting technology to your needs and values through 'building blocks' - Delivering a framework that supports long-term governance

1. A FRAMEWORK FOR TECHNOLOGY ADOPTION
THROUGH EMPLOYEE EXPERIENCE
REBECCA JACKSON
DIGITAL WORKPLACE COORDINATOR - NEXTDC

2. SCALING UP
WHERE THE CLOUD LIVES ™

3. NEXTDC
WHERE THE CLOUD
LIVES
FOUNDED IN 2010
ASX 200
9 DATA CENTRES
3 MORE COMING
WHERE THE CLOUD LIVES ™

4. ONETEAM
200+ STAFF
5 STATES
10 LOCATIONS
BIG FRONTLINE
WORKFORCE
WHERE THE CLOUD LIVES ™

5. 2015
LIMITED TOOLS
LOW FUNCTIONALITY
NOT SCALABLE
WHERE THE CLOUD LIVES ™

6. THE
FRAMEWORK
WHERE THE CLOUD LIVES ™

7. KNOW
THE TEAM
WHERE THE CLOUD LIVES ™

8. UNDERSTAND
THE TOOLS
WHERE THE CLOUD LIVES ™

9. CONNECT
TO VALUES
WHERE THE CLOUD LIVES ™

10. WHERE THE CLOUD LIVES ™
ALIGN
TO TOOLS

11. OUR
SOLUTION
WHERE THE CLOUD LIVES ™

12. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications

13. #frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#thepursuitof
excellence
ALIGNEDWITHOUR VALUES

14. BUILDING BLOCKS DEFINED

15. ANATOMYOF A BUILDING BLOCK

21. EMPLOYEE
EXPERIENCE
WHERE THE CLOUD LIVES ™

22. CHANGE
MANAGEMENT
CRITICAL TO INVEST
FROM DAY 1
NO BIG BANG
INVOLVE THE TEAM
CHAMPION NETWORK
WHERE THE CLOUD LIVES ™

23. TRAINING
USING THE TOOLS
CONCEPT BASED
DIGITAL ROADSHOW
INDUCTION
WHERE THE CLOUD LIVES ™

24. SUPPORTING
CONTENT
WELCOME TASKS
WORK INSTRUCTIONS
VIDEO CONTENT
YAMMER TIPS
WHERE THE CLOUD LIVES ™

25. SEARCH
FEEDBACK
YAMMER
TICKETS
WHERE THE CLOUD LIVES ™
SELF
SERVICE

26. GOVERNANCE
WHERE THE CLOUD LIVES ™

27. MEASURE
TEAM SURVEYS
ANECDOTAL FEEDBACK
STATISTICS
USABILITY TESTING
WHERE THE CLOUD LIVES ™

28. MAINTAIN
ENGAGEMENT
WORKING GROUP
YAMMER
INTRANET CONTENT
WHERE THE CLOUD LIVES ™

29. PRODUCT NOT PROJECT
SMALL CHANGES
AUTOMATE FOR SCALE
WHERE THE CLOUD LIVES ™
CONTINUOUS
IMPROVEMENT

30. KEEP MOVING
KEEP LEARNING
WHERE THE CLOUD LIVES ™

31. ALWAYS TREAT
YOUR EMPLOYEES
EXACTLY AS YOU
WANT THEM TO
TREAT YOUR
BEST CUSTOMERS
STEPHEN R. COVEY
WHERE THE CLOUD LIVES ™
31

32. IN SUMMARY
BORROW OR
BUILD YOUR
FRAMEWORK
MAKE SURE IT
SUITS YOUR
CULTURE
INVEST IN
CHANGE
MANAGEMENT
VISIBLE AND
ACTIVE SENIOR
LEADERSHIP
GOVERNANCE IS
AN ONGOING
ACTIVITY
IT MUST GROW
WITH YOUR
ORGANISATION
EMBED IT INTO
THE EMPLOYEE
LIFECYCLE
IMPROVE YOUR
TOOLS
INCREMENTALLY
WHERE THE CLOUD LIVES ™
32

33. QUESTIONS
REBECCA JACKSON
NEXTDC
DIGITAL WORKPLACE
COORDINATOR
@_rebeccajackson