With the pace of change with digital tools it can be hard to keep up and deliver great, relevant training information and content. In this presentation Rebecca will take you through the 'Digital Workplace' building blocks, the framework they used to launch their Digital Workplace on Office 365. The session will cover:

1. DIGITAL WORKPLACE BUILDING BLOCKS
TRAINING AND CHANGE WITH OFFICE 365
REBECCA JACKSON – DIGITAL WORKPLACE COORDINATOR - NEXTDC

2. ABOUT NEXTDC

3. WHERE
THE CLOUD LIVES
FOUNDED IN 2010
10 LOCATIONS
ASX 200
230+ STAFF

4. BEFORE O365 THE DIGITAL WORKPLACE

5. LOW USAGE

6. OUT-OF-DATE

7. MANUAL

8. CUTTING THROUGH THE CONFUSION

9. UNDERSTANDING OUR TEAM
UNDERSTANDING OUR TEAM

10. UNDERSTANDING THE TOOLS

11. CONNECTINGTO OUR VALUES

12. ALIGNINGBEHAVIOURTO TOOLS

13. DIGITAL WORKPLACE BUILDING BLOCKS

14. THE BUILDING BLOCKS OF YOUR DIGITALWORKPLACE
Window to your digital workplace (Intranet)
The digital toolbox (Office 365)
Service delivery
(ServiceNow)
Customer relationship
management
(Salesforce)
Business
applications
Social collaboration
Email / Calendar
HR information systems
Search
THE TOOLS FOR EXCELLENT CUSTOMER OUTCOMES
OUR DIGITAL WORKPLACE
Enterprise resource planning
(Great plains)
Messaging
Document
collaboration
Project
management
Supporting systems
Discovery
We seek answers and
provide quality content for
others to do the same.
Working out loud
We openly share what we
are working on, to
communicate and promote
innovation.
Flexibility
We support customers
anywhere, anytime.
Action
We do the right activity, at
the right time for excellent
customer results.
Collaboration
We work together across
silos to drive innovation for
customers.
Reporting
Productivity
applications

15. VALUES AND BUILDING
BLOCKS
#frugalnotcheap
#brightideas
#oneteam
Working
out
loud
#customerfirst
#straighttalk
#pursuitof
excellence

16. ANATOMYOF A BUILDING BLOCK

22. TRAINING APPROACH

23. CHAMPIONS

24. WELCOME TASKS

25. ONLINETRAININGSESSIONS

26. VIDEO CONTENT

27. INTRANETCONTENT

28. YAMMERTIPS

29. SELF-HELP

30. MEASURING RESULTS

31. VERBATIM FEEDBACK

32. SURVEYS

33. STATISTICS

34. USABILITY TESTING

35. IN SUMMARY

36. MAKE IT WORK
FOR YOU
Look at what others are doing
Adapt to what works for you
Plan and budget for change
Senior leadership support
Build a champion network
Use the tools, learn the tools
Reinforce your messaging
WHERE THE CLOUD LIVES ™

37. THANK YOU

38. GET INTOUCH
Rebecca Jackson
NEXTDC
Digital Workplace Coordinator
rebecca.jackson@nextdc.com
@_rebeccajackson
linkedin.com/in/rebeccajljackson/