Whitepaper detailing and mapping out proper stages and steps for superior IT program management

1. 1© Artizen, Inc. All rights reserved.
Programs and Projects
Measuring Program Quality

2. 222© Artizen, Inc. All rights reserved.
The Artizen Perspective
Measuring program quality
Balancing the Triple Constraints
Critical factors at each program stage
 Proposal stage
 Requirements stage
 Analyze/Solution stage
 Design & Build stage
 Test stage
 Deploy stage
Key takeaways

3. 333© Artizen, Inc. All rights reserved.
Balancing the Triple Constraints
BUDGET
QUALITY
The Triple Constraints are well known:
scope, schedule, budget.
Less well known: when they’re
not balanced, quality suffers.
Quality trouble will appear as:
 Failure to deliver full scope
 Failure to realize targeted benefits
 Other unintended consequences
(e.g. production defects or manual
process errors)

4. 444© Artizen, Inc. All rights reserved.
The deliverables of this stage drive the success of the next stage.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
Critical Success Factors:
 A fully approved and stable business case
 A detailed and unambiguous statement of scope
 A clear and correct understanding of all organizations
 A high quality forecast of total cost and time
 A detailed “Requirements” plan
Business
Commit
CC EC DR OR PPA
MeasuringProgram Quality
Critical factors at the Proposal stage

5. 555© Artizen, Inc. All rights reserved.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
The deliverables of this stage drive the success of the next stage.
Critical Success Factors:
 Complete, well-defined and fully approved business requirements
 A preliminary change readiness impact statement
 A refined forecast
 A detailed “Analyze/Solution” plan
BC EC DR OR PPA
MeasuringProgram Quality
Critical factors at the Requirements stage
Concept
Commit

6. 666© Artizen, Inc. All rights reserved.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
The deliverables of this stage drive the success of the next stage.
Critical Success Factors:
 Complete, well-defined and fully functional specifications
 Complete and correct definition of manual processes and policy changes
 A change-readiness plan
 Complete, detailed plans for operational readiness
 A detailed plan for remaining stages through “Deploy” and normalization
 A finalized, detailed estimate of total cost and time to deploy
 A firm and final commitment to fund through completion
BC CC DR OR PPA
MeasuringProgram Quality
Critical factors at the Analyze/Solution stage
Execute
Commit

7. 777© Artizen, Inc. All rights reserved.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
The deliverables of this stage drive the success of the next stage.
Critical Success Factors:
 Complete, coherent and fully approved technical designs
 Complete, well-constructed system changes
 A detailed “Test” plan
BC CC EC OR PPA
MeasuringProgram Quality
Critical factors at the Design & Build stage
Design
Readiness

8. 888© Artizen, Inc. All rights reserved.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
The deliverables of this stage drive the success of the next stage.
Critical Success Factors:
 Completed test execution
 Complete execution of change management activities
 Complete execution of operational readiness preparations
BC CC EC DR PPA
MeasuringProgram Quality
Critical factors at the Test stage
Operational
Readiness

9. 999© Artizen, Inc. All rights reserved.
Proposal
Require-
ments
Analyze/
solution
Design
& Build
Test Deploy
The deliverables of this stage drive the success of the next stage.
Critical Success Factors:
 A completed business integration and deployment plan
 A complete, signed-off normalization process
 Continuous measurement of value realization
BC CC EC DR OR
MeasuringProgram Quality
Critical factors at the Deploy stage
Preliminary
Project
Approval

10. 101010© Artizen, Inc. All rights reserved.
 The deliverables at each stage are measurable.
 The quality of the deliverables at each stage determine the
success of the next stage.
 If you don’t have the right metrics, find a consultant who
does. (Artizen offers tested metrics that can help)
Measuring Program Quality
The Critical factor at All stages
Quality: you have to quantify it

11. 111111© Artizen, Inc. All rights reserved.
Key Takeaways
Compromising scope, schedule and/or budget results in loss
of quality.
Each stage must deliver an effective, executable plan for the
next stage.
All critical success factors are specific and measurable, so
you can effectively manage for quality.
You need the right metrics to provide the warnings needed to
tune each stage.

12. 121212© Artizen, Inc. All rights reserved.
Web: www.artizen.com
Email: Acroft@artizen.com
Phone: 650-261-9400 x 103
Measuring Program Quality
Artizen can help!
Artizen specializes in large program management —
it’s what we do - and it’s all we do.
Because we offer deeper expertise, we have helped clients such as
Cisco, EA, McAfee, NetApp and other premier clients for years.
Get in touch with Aaron to learn what we can do for you.