3. Non-verbal communication= communication without words
Nonverbal communication is a process of communication through sending
and receiving wordless messages. Such messages can be communicated
through :
Body language
Postures
Facial expression
Eye contact, etc
4. Difference between verbal and non verbal communication:
Verbal communication = when
message is communicated in words
Non verbal communication = when
message is communicated by signs
signals, gestures and indicators etc
5.
6. Nonverbal communication is the most
powerful form of communication.
More than voice or even words,
nonverbal communication helps to
create your image in others mind and
even you can express your emotions
and feelings in front of others, which
you are unable to express in words.
7. Reliability:
Non verbal communication are more reliable
because words are easy to control but body
language, facial expression are not
8. Substitution relationship
Non verbal message replace the verbal message
Verbal message ( yes)
Nonverbal message (nod your head up &down in
approval of an action)
Complementing relationship
Non verbal message accompanies the verbal
message
Verbal message (yes)
Non-verbal message ( shake your head from one
side to other side))
Conflict relationship
Verbal and non verbal message are contract with
each other.
Verbal message(yes)
Nonverbal message (body language indicate NO)
Accenting relationship
Non-verbal message stresses the verbal message
Verbal message(yes)
Nonverbal message (body language indicateYES)
Relationship
between verbal
& non-verbal
communication
9. Types of non-verbal communication:
1 • Kinesics or body language
2
• Proxemics or space language and time
language
3
• Para language
10. Kinesics or body language:
It is nonverbal behavior related to movement of any part of the body or the body as a whole such as: eye
contact, facial expression, emotions, gesture, posture, etc
1) Acquired with no formal training :
2) Controlled by social norms:
Nature of body language:
11. Types of body language:
Postures
Gesture
Facial expressions
Eye contact
Bodily contact
Appearance
Silence
12. 1) Postures
Physical structure of everybody
Posture or body movement communicate a variety of
message whether good or bad
13. Posture and how you carry your self tells a lot about you.
How you walk, sit, stand or hold your head not only indicates
your current mood, but also your personality in general.
For example:
1) if you cross your arms while standing, you indicate
that you may be closed off and defensive .
2) walking with your head down and avoiding eye
contact with others may indicate shyness .
16. Some common gestures:
SHOULDER SHRUG : I don’t know
PUFFED CHEST : pride or achievement
SUCKED STOMACH : I am not as fat as I look
FINGER CROSSING : protection
THUMB AND FINGER RUB : money expectancy
THUMB UPPING : best luck , victory
RUBBING PALM TOGETHER : positive expectation
17. Gesture change with person and place
With change of person and time, meaning of
gesture also change
18. In most of the English-speaking world, as well as in several other
countries, this hand gesture means that everything is fine, great, okay
and/or perfect. In Brazil, however, it is considered a rude gesture.
19. 3) Facial expression
The face tells a lot about feelings. When you speak, more than any other
part of the body, your face will communicate most clearly your attitudes,
feelings and emotions.
20. Facial expressions are the key characteristics of nonverbal communication. Your facial expression
can communicate happiness, sadness, anger or fear.
According to DARWIN, there are small number of universal emotions and associated with these
emotions are universal facial expression
There are six basic emotion
1. Happiness
2. Surprise
3. Sadness
4. Fear
5. Disgust
6. Anger
21. 4) Eye contact
Eye contact, a key characteristic of nonverbal communication, expresses
much without using a single word.
eye contact occur when two people
look at each other
Eye contact signifies interest in what
another person has to say
Eye-contact often signifies honesty.
The audience feels that a speaker who
looks at them is more credible
22. The amount and pattern of gazing is a rich source of information about people’s
feeling, their relative status, their credibility and honesty and their competence
and attentiveness
“look a person in the eye when you talk to them” and let the pupils tell you their
real feelings.
for example: when you are exited, then your pupils can extend to 4 times their
normal size
Whereas during anger, depression, or any other mood, they are contract
23. We divide the gaze behaviour into three
categories
1. Formal gaze
2. Informal gaze
3. lateral gaze
24. 5) Bodily contact
“Bodily contact includes hitting, pushing, holding, shaking hands,
touching and a variety of other activities”
According to John and Yarbrough there are 5 categories of touch
1) Positive affect
2) Playful
3) Control
4) Ritualistic
5) Task-related
25. 6)Appearance
In body language, the appearance of both the speaker and the
surroundings are important to the successful conveyance of a
message.
"Whether you are speaking to one person face to face or to a group
in a meeting, personal appearance and the appearance of the
surroundings convey nonverbal stimuli that affect attitudes—even
emotions—toward the spoken words,"
26. Appearance may be of two type:
1) Personal appearance: A speaker's clothing, hairstyle,
use of cosmetics, neatness, and stature may cause a
listener to form impressions about her occupation,
socioeconomic level, competence, etc.
2) Appearance of surroundings: Surroundings such as room
size, furnishings, decorations, lighting, and windows can
affect a listener's attitudes toward the speaker and the
message being presented.
28. Function of non verbal communication:
They can provide information about feeling and intention.
They can be used to regulate interaction
They can be used to express intimacy
They can be used to establish control or dominance.
30. PROXEMICS
Proxemics is the study of physical space in interpersonal
relations.
The way people use space tells you a lot about them.
Basically, Proxemics is the study of space and how we use
it, how it makes us feel more or less comfortable, and how
we arrange objects and ourselves in relation to space.
32. 1) Space Language:
Space language mean study of communication by mean of “SPACE”
Space is the study of the way we communicate in particular
environment around us.
For example:
How far or close people stand in relation to each other, or sit in a
room, or how the office furniture arranged convey a lot of thing
34. A) Intimate space
This zone starts with personal touch and extends just to 18 inches.
This space language indicate the possibility of body contact as hugging, holding
hand, sitting or standing side by side, etc.
Members of the family, relatives etc. fall under this zone.
The best relationship that describes it is the mother-child relationship.
36. B) Personal space language
This zone stretches from 18 inches to 4 feet.
Your close friends, colleagues, peers etc. fall in this group.
It permits spontaneous and unprogrammed communications.
For Example : Talking with friends in college, informal talks and gossips.
38. C) Social space language
Social Space take place in this radius of 4 feet to 12 feet.
In this space, relationships are more official or formal.
People are more cautious in their movements.
You should be smart enough to conduct it with less emotion and more
planning.
This is the kind of space you're probably in if you're talking to a colleague or a
customer at work.
40. D) Public language
This zone starts from 12 feet and may extend to 30 feet or to the range of eyesight and
hearing.
Events that take place in this zone are formal.
The audience is free to do whatever it feels like.
Public space is the space that characterizes how close we sit or stand to someone, like
a public figure or public speaker.
Example : if we are at an event listening to a professor give a lecture, you are
probably about 12 - 25 feet away.
44. Chronemics is the study of the role of time in
communication and how we use time to
communicate.
45. For example
In U.S.,
Being on time for appointment for work = favourable non verbal message
Lateness convey = unfavorable non verbal message
Continues slowness = show a sign that a person avoid something
46. There are two type of chronemics culture
chronemics
Monochronic
culture
Polychronic culture
49. surrounding
Surrounding refer to physical environment. Our
surrounding consist a large number of object , but we
consider two important aspect of physical context:
colour and layout for the purpose of non verbal
communication
50. 1) Colour
Colour have a deep impact
on emotion, sense and
thinking process of a man.
