Metropolitan Bank organized its Retail Banking Group around three major business lines in 1992: Regional Consumers, Commercial & Professional Business, and National Business. These lines catered to different customer classes. The Retail Banking Group generated 32% of the bank's revenues and net income that year. The organization developed strategies, business synergies, and linkages to better assess profitability of customers and products.
![[object Object],Metropolitan Bank](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)