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CRM Overview
1.
CRM Introduction &
Benefits Asif Hussain
2.
Service • Resolve Service Requests
Quickly and Completely • Continually Improve Service Effectiveness • Flexibly Configure to Your Business Processes
3.
Manage Service Activity
4.
Detect and Fix
Bottlenecks Early
5.
Give Your Customers
Personalized Service, Any Way They Want It
6.
• Route Your
Customers to the Right Agent the First Time • Eliminate Call Center Complexity and Reduce Costs • Scale Up or Down as Demand Changes
7.
Be More Productive
8.
Improve Call Center
Performance
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