This CV is for Abdelrhman Khalil Osman Almahi. He currently works in IT support for ETISALAT in the UAE. Previously, he worked as a service engineer for Samsung Mobile in Sudan from 2011-2013. He has a Bachelor's degree in Electronic Systems and Computer Engineering from the University of Science and Technology in Sudan.

1. Abdelrhman almahi CV
Curriculum Vitae
Place: UAE Abdelrhman Khalil Osman
almahi

2. Abdelrhman almahi CV
Name : Abdelrhman Khalil Osman Almahi.
Date of Birth : 22 July, 1986.
Martial Status : Single.
Address : shekh khalifa road, Aljurf 2, Ajman, UAE.
Tel: 00971503860557 (Mobile).
E-mail Address : abban41@gmail.com , aalmahi@thecontactcentre.ae
:: EXPERIENCES
IT Support Jul 2013 – Present (ETISALAT – UAE)
• Supporting business and individual customer in all ETISALAT services and product.
• Providing first level technical support to customer
• Ability to convey technical solution in clear and concise manner.
• Quickly responding to customer enquiries and concerns.
• Communicate technical information to people who are not familiar with engineering
terms, industry jargon and undertaking analysis, diagnosis and resolution of their problem
via phone and e-mails.
• Escalating unresolved problems to other support staff
• Continuously reviewing performance against Service Level Agreements.
• Analyzing call logs to spot trends and underlying issues.
• Producing documentation and reports to a high standard.
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users.
SERVICE ENGINEERING APR 2011– JUN2013 (SAMSUNG MOBILE – KHARTOUM-SUDAN)
• Work as a technicians by fixed the all computer software and hardware problems.
• provide consulting services and train such customers who are buying or installing
equipment and do not have an in-house engineer to guide them through the process
• Work on different places and requires mobility.
• Write reports on any work that is carried out on any devices and hand it over to the
management.
• Identifying and remedying performance bottlenecks in complex systems.
• Repairing IT equipment and replacing parts.
• Giving sound advice on technical matters.
• Accurately following diagrams and written instructions to repair a fault or set up asystem.
• Maintaining records of software licenses.
Place: UAE Abdelrhman Khalil Osman
almahi
• Bachelor (BSC) Honor degree of Electronic Systems and Computer Engineering.
University of Science and Technology (Khartoum-Sudan) October 2010.
Title of graduation project: "System Interconnection Architecture”

3. Abdelrhman almahi CV
Place: UAE Abdelrhman Khalil Osman
almahi