5. THE FUTURE B2B PLATFORM MUST BE AN ENABLER OF
DIGITAL BUSINESS, PRODUCT & TECHNOLOGY
B2B DIGITAL TRANSFORMATION PRIORITIES
MULTISPEED
IT
FROM
INTEGRATION
TO API
DEVOPS
SERVICE
DEVELOPMENT
Platform Priorities
SELF-SERVICE
DIGITAL
EXPERIENCE
OTT APPROACH
FOR
ENTERPRISE
SERVICES
NEW B2B2X
BUSINESS MODEL
Business Priorities
ONE STOP SHOP
EXPERIENCE
CULTURE SHIFT
SALES FORCE
AUTOMATION
OPERATING MODEL
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The recommendations
Reimagine Work – shift from workforce planning to work planning
Assess tasks – not jobs. Allocate work to machines and people, balancing the need for automation and augmentation.
Create new job descriptions. Free people from function roles and build project based teams
Map skills to jobs. Assess internal capabilities to new roles. Then reskill and source new talent
Pivot the Workforce – to areas that unlock new forms of value creation
Align the workforce to new business models. Orientate it to support new customer experiences
Recognize the business case. Use automation to fuel growth by reinvesting savings in the workforce.
Organize for agility. Create flexible processes; manage the workforce to support both the core businesses and the new
Foster a new leadership DNA. Cultivate leaders at all levels. Manage the wise pivot from the core to the new.
Scale up New Skilling to work with intelligent machines
Prioritize skills for development. Technology and human skills
Target ‘New Skilling’. Cater to different levels of skills and willingness to learn.
Go digital. Use VR and AR to accelerate the speed and scale of effective training
The recommendations
Reimagine Work – shift from workforce planning to work planning
Assess tasks – not jobs. Allocate work to machines and people, balancing the need for automation and augmentation.
Create new job descriptions. Free people from function roles and build project based teams
Map skills to jobs. Assess internal capabilities to new roles. Then reskill and source new talent
Pivot the Workforce – to areas that unlock new forms of value creation
Align the workforce to new business models. Orientate it to support new customer experiences
Recognize the business case. Use automation to fuel growth by reinvesting savings in the workforce.
Organize for agility. Create flexible processes; manage the workforce to support both the core businesses and the new
Foster a new leadership DNA. Cultivate leaders at all levels. Manage the wise pivot from the core to the new.
Scale up New Skilling to work with intelligent machines
Prioritize skills for development. Technology and human skills
Target ‘New Skilling’. Cater to different levels of skills and willingness to learn.
Go digital. Use VR and AR to accelerate the speed and scale of effective training