Texas State Pulse Public Opinion Poll - Accenture Research Findings - April 2017

1. TEXAS
STATE
PULSE
PUBLIC
OPINION
POLL
RESEARCH
FINDINGS
Survey conducted April 2017
ACCENTURE RESEARCH

2. Copyright © 2017 Accenture. All rights reserved. 2
of Texans expect equal
or higher quality digital
services from government
as from business
88%
of Texans are NOT satisfied
with digital government
services*
42%
* Survey March 2016
** Survey April 2017
of Texans support public-private
partnerships to expand online
government capabilities**
61%
of Texans support public-
private partnerships to build
workforce technology skills**
81%
BUT

3. TEXANS SAY PRIVACY IS
THEIR BIGGEST CONCERN
WHEN INTERACTING WITH
GOV’T THROUGH DIGITAL
CHANNELS
Privacy of digital data
Government websites
difficult to navigate
Services needed aren’t
available digitally
Don’t know where to look
41%
33%
21%
19%
* 1,000 Texas adults surveyed in April 2017.

4. Copyright © 2017 Accenture. All rights reserved. 4
ONLY
1%of Texans don’t have
access to a computer or
mobile phone
BUT
21%of Texans don’t interact
with state & local
government online
* 1,000 Texas adults surveyed in April 2017.

5. NEARLY HALF OF TEXANS
THINK DATA SECURITY
SHOULD BE GOVERNMENT’S
TOP DIGITAL PRIORITY
Ensure data security
Improve convenience
for Texans
Improve services for
people with special needs
Better control
state spending
46%
20%
17%
13%
* 1,000 Texas adults surveyed in April 2017.

6. Copyright © 2017 Accenture. All rights reserved. 6
MILLENNIALS ARE
more likely to prioritize
convenience
23%vs 16% of
Baby Boomers
OLDER GENERATIONS
are more likely to prioritize
data security
52%vs 44% of
Millennials
* 1,000 Texas adults surveyed in April 2017.

7. Research Methodology:
McGuire Research Services polled 1,000 Texas adults for
Accenture in April 2017.
Learn more about our work in the State of Texas.