Ce diaporama a bien été signalé.
Le téléchargement de votre SlideShare est en cours. ×

What People Want: Accenture Public Service Citizen Survey - Wave 2

Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité
Publicité

Consultez-les par la suite

1 sur 51 Publicité

What People Want: Accenture Public Service Citizen Survey - Wave 2

Télécharger pour lire hors ligne

What do people want from digital government? We asked thousands of citizens across six countries: Australia, France, Germany, Singapore, UK and USA. We suggest a three part agenda for decision makers in governments, public service agencies and digital government program offices: create delightful experiences, focus on public safety and leverage digital platforms to involve citizens.

What do people want from digital government? We asked thousands of citizens across six countries: Australia, France, Germany, Singapore, UK and USA. We suggest a three part agenda for decision makers in governments, public service agencies and digital government program offices: create delightful experiences, focus on public safety and leverage digital platforms to involve citizens.

Publicité
Publicité

Plus De Contenu Connexe

Diaporamas pour vous (20)

Similaire à What People Want: Accenture Public Service Citizen Survey - Wave 2 (20)

Publicité

Plus par accenture (20)

Plus récents (20)

Publicité

What People Want: Accenture Public Service Citizen Survey - Wave 2

  1. 1. ACCENTURE PUBLIC SERVICE GLOBAL CITIZEN SURVEY WAVE 2 MAY 2017 WHAT PEOPLE WANT
  2. 2. WHAT DO PEOPLE WANT FROM DIGITAL GOVERNMENT? We asked thousands of citizens across six countries: Australia, France, Germany, Singapore, UK and USA
  3. 3. 3 We suggest a three part agenda for decision makers in governments, public service agencies and digital government program offices: THREE PART AGENDA
  4. 4. 4 Easy, comprehensive, personalized and safe. Look for the best digital experiences from any sector. This is what your citizens expect. CREATE DELIGHTFUL EXPERIENCES 01
  5. 5. 5 These are incredibly important to your citizens in what they perceive to be very uncertain times. FOCUS ON CYBER SECURITY AND TECHNOLOGY TO SUPPORT PUBLIC SAFETY02
  6. 6. 6 There is an overwhelming expectation for more say by people. DEVELOP STRATEGIES TO LEVERAGE DIGITAL PLATFORMS TO INVOLVE CITIZENS 03
  7. 7. 7 ABOUT THE STUDY The purpose of this study is to assess citizen opinions about a variety of digital government service issues and topics. Study results are based on a sample of more than 5,400 citizens aged 18 or older who completed an online survey in January-February 2017, with the sample by country as follows: Results for the full global sample in this report are statistically significant with a confidence level of 95% and a margin of error of +/-1.4%. Results for each country are statistically significant with a confidence level of 95% and a margin of error of +/-3.1% except for Singapore where the margin of error is +/-5.6%. UNITED STATES 1,017 UNITED KINGDOM 1,015 AUSTRALIA 1,016 SINGAPORE 306 FRANCE 1,017 GERMANY 1,029
  8. 8. % KEY FINDINGS 8 ALL VALUES EXPRESSED AS A PERCENTAGE
  9. 9. CITIZENS TRUST GOVERNMENT WITH THEIR DATA IF THEY SEE BENEFIT 9
  10. 10. 17 21 17 20 15 13 16 31 31 33 33 32 29 27 52 48 50 47 53 58 57 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree GENERAL GOVERNMENT About half of citizens are willing to share personal data with a public agency if they knew they would benefit from better public service delivery because of it. I would be more willing to share personal data with a public agency if I knew that I would benefit from better public service delivery because of it. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 10
  11. 11. SOCIAL SERVICES High percentages of citizens (from 54% in Germany to 72% in the UK) want social services to share data with other agencies to build 360-degree user profiles and improve service. Social services need to share data and collaborate with other services like health and employment to build a 360- degree profile of users and provide integrated services. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 9 6 7 5 16 8 25 25 22 28 30 23 66 69 72 67 54 69 Global Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree 11
  12. 12. DEFENSE About half or more citizens are willing to share personal data with defense and intelligence agencies to support national security efforts. How willing are you to share personal data with defence and intelligence agencies to support national security efforts? Percentages are based on a 5-point scale where 1=Not at all Willing, 2=Unwilling, 3=Neutral, 4=Willing, and 5=Very Willing 18 17 16 18 11 25 18 30 30 33 31 31 29 28 51 53 52 51 58 46 54 Global US Australia UK Singapore Germany France Unwilling/Not at all Willing Neutral Willing/Very Willing 12
  13. 13. BORDERS About 7 in 10 citizens or more agree that using biometrics to verify the identity of everyone crossing international borders would make countries more secure. Using biometrics (e.g., scan of fingerprint, palms, face, eyes) to verify the identity of everyone crossing the border would make countries more secure. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 9 10 8 9 7 10 12 21 21 22 19 18 24 19 70 70 70 72 75 67 70 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree 13
  14. 14. BETTER DATA SECURITY AND PRIVACY WILL IMPROVE CITIZEN CONFIDENCE AND TRUST 14
  15. 15. 26 20 22 31 11 38 2625 23 27 23 24 28 23 49 56 52 46 65 34 52 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree PUBLIC SAFETY Majorities in the US, Australia, Singapore and France say concern about cybercrime limits their use of online services – percentages are lower in the UK (46%) and Germany (34%). Concern about cybercrime limits my use of online or digital services. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 15
  16. 16. 14 11 14 12 8 22 15 25 21 24 26 22 30 24 61 68 62 62 70 48 60 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree REVENUE More than 6 in 10 citizens are concerned about identity theft and phishing when using the digital services of their tax authority – except in Germany, where 48% are concerned. I am concerned about identity theft and phishing when using the digital services of my tax authority. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 16
  17. 17. There should be limitations around how state and local health and human services agencies share my personal information. U.S. HEALTH AND HUMAN SERVICES In the US, 8 in 10 citizens think there should be limitations on how state and local health and human services agencies share personal information. 5% 12% 81% 2% US Disagree/Strongly Disagree Neutral Agree/Strongly Agree N/A 17 *Only asked in the US Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree
  18. 18. I am confident that health and human services organizations in my state only share my data in order to provide me better services. U.S. HEALTH AND HUMAN SERVICES In the US, less than half of citizens are confident that health and human services organizations only share their data in order to provide better services. 23% 33% 41% 2% US Disagree/Strongly Disagree Neutral Agree/Strongly Agree N/A 18 *Only asked in the US Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree
  19. 19. PERSONALIZATION WILL IMPROVE CITIZEN SATISFACTION AND ENGAGEMENT 19
  20. 20. GENERAL GOVERNMENT Citizens are open to using advanced analytics for personalized services to improve interactions with government agencies during important moments in life – only about 1 in 10 oppose the idea. To what extent do you support the use of advanced analytics to provide citizens with personalized services to improve the interactions with government agencies during important moments in life? Percentages are based on a 5-point scale where 1=Strongly Oppose, 2=Oppose, 3=Neutral, 4=Support, and 5=Strongly Support 10 11 6 11 4 12 13 40 42 38 40 34 46 37 50 47 56 49 61 43 50 Global US Australia UK Singapore Germany France Oppose/Strongly Oppose Neutral Support/Strongly Support 20
  21. 21. 7 5 7 7 10 8 30 30 29 33 31 28 63 65 64 60 60 64 Global Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree SOCIAL SERVICES In Australia, the UK, Singapore, Germany and France, almost 2 in 3 citizens want social services agencies to start proactively using data to create more personalized services. Social services agencies need to stop being reactive and start proactively using data to create more personalized services. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 21
  22. 22. Would you like the organization responsible for your pension or retirement benefits to send notifications/alerts to your mobile device regarding your retirement? U.S. PENSIONS In the US, half of citizens would like the organization responsible for their pension or retirement benefits to send notifications/alerts to their mobile device. 49% 51% US No Yes 22 *Only asked in the US
  23. 23. NON-PROFIT High percentages of citizens (from 47% in Germany to 69% in the US) value a personalized experience when interacting with an organization they volunteer with or donate to. It is important to have a personalized experience when interacting with an organization that I’m volunteering with or donating to. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 9 8 10 8 5 13 8 24 19 24 22 25 28 26 60 69 60 62 67 47 59 7 4 6 7 3 12 7 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree N/A 23
  24. 24. NON-PROFIT Moderate percentages of citizens (from 34% in Germany to 56% in Singapore) would donate more money or volunteer more time to a non-profit that offered a personalized experience. I would be willing to donate more money or volunteer more time to a nonprofit that offered me a personalized experience. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 19 15 17 19 9 26 19 31 28 32 31 33 31 31 45 55 44 43 56 34 45 6 3 7 7 2 9 5 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree N/A 24
  25. 25. CITIZENS SEE VALUE FROM DIGITAL INNOVATION AND EMERGING TECHNOLOGY, BUT DON’T SEE SUFFICIENT INNOVATION CURRENTLY 25
  26. 26. 24 23 29 27 14 25 22 28 25 30 27 28 29 26 48 51 41 46 57 46 52 Global US Australia UK Singapore Germany France Uninterested/Not at all Interested Neutral Interested/Very Interested GENERAL GOVERNMENT Significant percentages of citizens (from 41% in Australia to 57% in Singapore) are interested in taking advice from a virtual assistant regarding public services available to them How interested would you be in taking advice from a virtual assistant (such as a computer- generated character that answers your questions anytime, anywhere) regarding public services available to you? Percentages are based on a 5-point scale where 1=Not at all Interested, 2=Uninterested, 3=Neutral, 4=Interested, and 5=Very Interested 26
  27. 27. GENERAL GOVERNMENT High percentages of citizens (from 53% in Germany to 72% in Singapore) would accept biometrics as a viable way to verify their identity for access to government benefits or services. I would accept biometrics (e.g., scan of fingerprints, palms, face, eyes) as a viable way to verify my identity for access to government benefits or services. Percentages are based on a 5-point scale where 1=Strongly Oppose, 2=Oppose, 3=Neutral, 4=Support, and 5=Strongly Support 14 12 11 13 7 21 15 24 24 24 19 22 26 25 62 64 65 67 72 53 60 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree 27
  28. 28. 6 7 4 6 6 7 6 23 21 25 23 21 25 22 71 72 70 71 73 67 72 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree GENERAL GOVERNMENT About 7 in 10 citizens believe that public agencies could provide a better customer experience by using the latest technologies Public agencies could provide a better customer experience for citizens by using the latest technologies. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 28
  29. 29. 26 26 32 30 17 22 22 30 28 31 30 32 32 27 45 46 38 40 51 46 51 Global US Australia UK Singapore Germany France Uninterested/Not at all Interested Neutral Interested/Very Interested REVENUE Significant percentages of citizens (from 38% in Australia to 51% in Singapore and France) are interested in taking advice from a virtual assistant regarding tax services. Thinking of your interactions with your tax authority: How interested would you be in taking advice from a virtual assistant (i.e., a computer- generated character that answers your questions anytime, anywhere) regarding services available to you? Percentages are based on a 5-point scale where 1=Not at all Interested, 2=Uninterested, 3=Neutral, 4=Interested, and 5=Very Interested 29
  30. 30. 26 24 25 13 33 24 44 47 48 40 40 42 31 29 27 47 28 34 Global Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree SOCIAL SERVICES In Australia, the UK, Germany, and France, only about 1 in 3 citizens see sufficient automation/digitalization investment from social services agencies – in Singapore, about half have this view. Social services agencies are investing sufficiently in the increased automation and digitalization necessary to improve the productivity and ability of their workforces to respond to new challenges. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 30
  31. 31. 5 4 4 4 6 5 26 24 23 20 33 25 69 72 73 76 60 70 Global Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree SOCIAL SERVICES A strong majority of citizens (from 60% in Germany to 76% in Singapore) agree that social services agencies must enable their workforces to be more innovative. Because customer needs are changing, technology is advancing, and budgets are tight, social services agencies must enable their workforces to be more innovative to improve the service they provide. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 31
  32. 32. 4 4 2 5 3 4 5 14 13 12 13 15 16 15 75 80 79 73 79 71 74 7 4 7 9 2 9 7 Global US Australia UK Singapore Germany France Unimportant/Not at all Important Neutral Important/Very Important N/A EDUCATION More than 7 in 10 citizens consider a higher education institution’s use of the latest innovative technologies important when deciding which higher education institution to attend. When deciding which higher education institution to attend, how important is it that the institution use the latest innovative technologies? Percentages are based on a 5-point scale where 1=Not at all Important, 2=Unimportant, 3=Neutral, 4=Important, and 5=Very Important. 32
  33. 33. EDUCATION Less than half of citizens believe higher education institutions are embracing innovation as quickly as businesses in the private sector. Higher education institutions are not embracing innovation as quickly as businesses in the private sector. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 15 18 17 16 13 9 18 43 38 44 43 40 46 4242 44 39 41 46 45 40 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree 33
  34. 34. 21 30 22 24 16 23 10 30 28 31 30 30 32 28 49 42 46 46 54 45 63 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree CITIES Significant percentages of citizens (from 42% in the US to 63% in France) would use self-driving public transport if it were available. I would use self-driving public transport if it were available in my city. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 34
  35. 35. 12 15 17 14 11 8 9 26 25 31 26 30 23 21 62 60 52 60 59 69 70 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree CITIES A majority in Australia (52%) and strong majorities elsewhere (59%-70%) would rather have city government invest in low carbon public transportation than reduce public transportation costs. Instead of reducing the cost of public transportation services, city government should invest in low carbon public transportation that could reduce air pollution, noise pollution, and emissions. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 35
  36. 36. PUBLIC SAFETY Moderate to high percentages of citizens (from 47% in France to 77% in Singapore) think digital technology would make it easier to provide feedback on local police force service. Digital technology would make it easier for me to provide feedback on the service provided by my local police force. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree. 10 8 6 8 4 14 13 32 28 32 27 20 36 39 59 63 62 65 77 50 47 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree 36
  37. 37. POSTAL SERVICES Strong majorities of citizens (from 58% in the UK to 79% in Singapore) are happy to have an autonomous vehicle such as a drone deliver their parcels if it is faster and/or cheaper. I’m happy to have an autonomous vehicle (drone or road robot) deliver my parcels at home if it is faster and/or cheaper. 37 37 38 42 21 36 34 64 63 62 58 79 64 66 Global US Australia UK Singapore Germany France No Yes 37
  38. 38. CITIZENS VOICE INTEREST IN BEING INVOLVED, INFORMED, AND WORKING FOR THE PUBLIC GOOD 38
  39. 39. 6 6 5 5 6 7 6 26 23 26 24 27 31 24 69 71 69 70 68 63 70 Global US Australia UK Singapore Germany France Disagree/Strongly Disagree Neutral Agree/Strongly Agree CITIES Effectively 2 in 3 citizens or more would like to decide/vote on which public transportation initiatives their city government undertakes. I would like to decide/vote on which public transportation initiatives my city government undertakes. Percentages are based on a 5-point scale where 1=Strongly Disagree, 2=Disagree, 3=Neutral, 4=Agree, and 5=Strongly Agree 39
  40. 40. 12 11 13 15 5 16 9 28 24 31 29 23 32 26 60 65 56 55 73 52 66 Global US Australia UK Singapore Germany France Unimportant/Not at all Important Neutral Important/Very Important PUBLIC ADMINISTRATION For a majority of citizens – and strong majorities in the US, Singapore, and France – it is important to be able to access public information on government budgeting and spending. How important is it for you to be able to access public information on government budgeting and spending? Percentages are based on a 5-point scale where 1=Not at all Important, 2=Unimportant, 3=Neutral, 4=Important, and 5=Very Important. 40
  41. 41. 26 23 26 26 12 33 28 31 30 34 33 38 31 28 42 47 40 41 50 36 45 Global US Australia UK Singapore Germany France Unlikely/Not at all Likely Neutral Likely/Very Likely PUBLIC ADMINISTRATION Significant percentages of citizens (from 36% in Germany to 50% in Singapore) express willingness to work in the public sector. How likely are you to choose to work in the public sector? Percentages are based on a 5-point scale where 1=Not at all Likely, 2=Unlikely, 3=Neutral, 4=Likely, and 5=Very Likely 41
  42. 42. DEFENSE Moderate to high percentages of citizens (from 43% in Germany to 63% in Singapore) are willing to work for their national defense organization in some capacity. To what extent would you be willing to work for your national defense organization in any capacity (e.g., front line, back office, etc.)? Percentages are based on a 5-point scale where 1=Not at all Willing, 2=Unwilling, 3=Neutral, 4=Willing, and 5=Very Willing 19 15 17 21 5 26 19 32 32 35 31 32 31 29 49 53 48 48 63 43 53 Global US Australia UK Singapore Germany France Unwilling/Not at all Willing Neutral Willing/Very Willing 42
  43. 43. DEFENSE High percentages of citizens (from 52% in Australia to 69% in Singapore) are willing to undertake service of some kind to support national security efforts. How willing are you to undertake service (of some kind) to support national security efforts? Percentages are based on a 5-point scale where 1=Not at all Willing, 2=Unwilling, 3=Neutral, 4=Willing, and 5=Very Willing 10 8 11 14 4 11 9 32 33 37 33 27 32 28 58 59 52 53 69 58 63 Global US Australia UK Singapore Germany France Unwilling/Not at all Willing Neutral Willing/Very Willing 43
  44. 44. APPENDIX 44
  45. 45. 45 APPENDIX: SAMPLE DETAIL BY COUNTRY GLOBAL US AUSTRALIA UK SINGAPORE GERMANY FRANCE Count % Count % Count % Count % Count % Count % Count % TOTAL POPULATION 5400 100% 1017 100% 1016 100% 1015 100% 306 100% 1029 100% 1017 100% GENDER MALE 2638 49% 481 47% 481 47% 493 49% 170 56% 509 49% 504 50% FEMALE 2762 51% 536 53% 535 53% 522 51% 136 44% 520 51% 513 50% AGE 18-34 YEARS 1615 30% 316 31% 315 31% 315 31% 107 35% 264 26% 298 29% 35-44 YEARS 1097 20% 229 23% 187 18% 198 20% 94 31% 178 17% 211 21% 45-64 YEARS 2171 40% 366 36% 390 38% 404 40% 92 30% 514 50% 405 40% 65 YEARS OR OLDER 517 10% 106 10% 124 12% 98 10% 13 4% 73 7% 103 10%
  46. 46. david.regan@accenture.com @David_M_Regan https://ie.linkedin.com/in/davidreganaccenture DAVID REGANSIMON GILES Simon.w.giles@accenture.com @Peakflow https://uk.linkedin.com/in/simongilescities 46 MEET OUR SUBJECT MATTER EXPERTS bernard.le.masson@accenture.com @BernardleMasson https://fr.linkedin.com/in/bernardlemasson/en BERNARD LE MASSON GOVERNMENT CONSULTING MARK HOWARD Mark.h.howard@accenture.com @markhoward_CO https://www.linkedin.com/in/markhowardco PUBLIC ADMINISTRATION CITIES REVENUE
  47. 47. owen.b.davies@accenture.com @OwenBDavies https://www.linkedin.com/in/owenbdavies OWEN DAVIES robert.j.friess@accenture.com @rjfriess https://www.linkedin.com/in/robert-friess-02037216 ROB FRIESSRAINER BINDER rainer.binder@accenture.com @Binderra https://de.linkedin.com/in/rainer-binder/en 47 MEET OUR SUBJECT MATTER EXPERTS PENSIONS HEALTH & HUMAN SERVICES SOCIAL SERVICES EDUCATION RYAN OAKES ryan.m.oakes@accenture.com @ryanmoakes https://www.linkedin.com/in/ryan-oakes-3b5a916
  48. 48. 48 MEET OUR SUBJECT MATTER EXPERTS elaine.k.turville@accenturefederal.com @ElaineKTurville https://www.linkedin.com/in/elainekturville ELAINE TURVILLE NON-PROFIT POSTAL SERVICES PUBLIC SAFETY BORDERS robert.b.buhler@accenture.com @brodybuhler https://www.linkedin.com/in/brodybuhler BRODY BUHLER james.w.slessor@accenture.com @slessor_james https://uk.linkedin.com/in/jslessor JAMES SLESSOR james.canham@accenture.com @JimCanham https://uk.linkedin.com/in/jamescanham JAMES CANHAM
  49. 49. 49 MEET OUR SUBJECT MATTER EXPERTS antti.kolehmainen@accenture.com @AnttiKol https://fi.linkedin.com/in/antti-kolehmainen-14a3042 ANTTI KOLEHMAINEN DEFENSE
  50. 50. 50 ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 401,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
  51. 51. Copyright © 2017 Accenture All rights reserved.

×