The need for resilient systems in a post- COVID-19 world

1. Systems
Resilience
Managing unprecedented
disruption with an eye to
the future
May 7, 2020
NOW NEXTCOVID-19: What to do Now, What to do Next

2. Copyright © 2020 Accenture. All rights reserved.
Welcome
Alexis Lecanuet
Accenture Middle East
Market Unit Lead

3. Copyright © 2020 Accenture. All rights reserved.
Introduction
Xavier Anglada
Accenture Middle East
Managing Director, Strategy & Consulting
Lead
The need for resilient systems in
a post- COVID-19 world

4. AGENDA
01:00 - 01:05 pm
01:05 – 01:10 pm
01:10 – 01:30 pm
01:30 – 02:10 pm
02:10 – 02:20 pm
02:20 – 02:55 pm
02:55 – 03:00 pm
Welcome Session by Alexis Lecanuet
Introduction: The need for resilient systems in a post-COVID-19 world
by Xavier Anglada
Cracking the code on systems resilience by David Deschamps
Exploring how Middle East firms can navigate the COVID-19 crisis by
David Oberlé, Mohammed Abubacker and Tejas R. Patel
Break-out Debrief by David Oberlé, Mohammed Abubacker and Tejas R.
Patel
Fireside chat and Q&A: Learning from the best practices by Adam
Burden and David Deschamps
Where do we go from here? Next steps & closing by Xavier Anglada

5. THE NEED FOR
RESILIENT
SYSTEMS IN A
POST COVID-
19 WORLD

6. COVID-19has turned into a globalcrisis,
evolvingat unprecedentedspeed and
scale. It is creatinga universalimperative
for governmentsand organizationsto take
immediateactionto protecttheir people.
Itisnowthebiggestglobalevent—and
challenge—ofourlifetimes.Assuch,itis
changinghumanattitudesandbehaviors
todayandforcingorganizationstorespond.
However,theneedtorespondwon’tend
whenthevirus’simmediatethreat
eventuallyrecedes.
Copyright © 2020 Accenture. All rights reserved.

8. 8
ThehumanimpactofCOVID19istranslatingintoamassive
business/organizationimpact,acrossmanydimensions
CIO/CTO at
the core of
the NEW
NORMAL
Leadership
8
Customers
Experience
Supply
Chain
Systems
Commerce
Operations Workplace Outmaneuver
uncertainty

9. Busy times ahead for the CIO / CTO
BUSINESS PRIORITIES
POST COVID 19...
BUSINESS RESILIENCE
SECURITY BY DESIGN
WORKFORCE AGILITY
DIGITAL CUSTOMERS
CASH FLOW CONTROL
… AND THEIR
IT IMPLICATIONS
BUSINESS
MODEL
AGILITY
ACCESSIBILITY
& SPEED
DATA
PERSONALIZATION
DATA
INSIGHTS
DIGITAL
SERVICES
ZBX SPEND
& ORG.
SECURITY
STRATEGY
OPERATIONS
& GOVERNANCE
CLOUDIFICATION
VALUE-DRIVEN
INVEST. MGT.
We believe the COVID-19 crisis will accelerate the need for businesses to digitally transform their
organizations and institute a culture of agility and lean operations
PLATFORM
ARCHITECTURE
ECOSYSTEM
PARTNERS
DIGITAL
CHANNELS
REMOTE
ENABLEMENT
MOBILITY &
ACCESSIBILITY
DIGITAL AND AGILE
OPERATING MODEL

10. CRACKING
THE CODE
ON SYSTEMS
RESILIENCE

11. Copyright © 2020 Accenture. All rights reserved.
Cracking the code on systems resilience
David Deschamps
Accenture Middle East
Managing Director, Technology Lead
Leveraging the power of data, cloud and security

12. COVID-19hasintroducednewsystems
prioritiesandchallenges
12 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.
SURGES OR
DROPS
IN DEMAND
Sudden increases (for
example, because of a
shift from physical to
digital purchasing) or
precipitous declines in
volumes.
BUSINESS
CONTINUITY
RISKS
Supply chain
disruptions, shifts in
customer touchpoints,
unavailability of critical
resources and gaps in
business continuity
protocols.
MONITORING, REPORTING &
DECISION-MAKING
Responding to immediate business needs in
a dynamic environment to enable rapid
decision-making with real-time data.
WORKFORCE PRODUCTIVITY
Challenges with employees working remotely
associated with connectivity and security.
THE IMMEDIATE CHALLENGE: OPERATING IN A NEW REALITY
SECURITY
RISKS
Countering bad
actors who will
inevitably seek to
take advantage of
individuals and
organizations.

13. TOP 5 CIO RESPONSE IMPERATIVES
IT responded to crisis with urgency. Now, as organizations begin trending towards
recovery, CIOs need to re-evaluate their priorities and come up with a longer term
game plan, to emerge different despite the constraints of legacy tech.
Leaner, Agile Ways
of Working
In the Digital Elastic Workplace
context, design for speed and
adaptability, increasing technology
IQ and skills
Systems Resilience
Build IT Resilience, architecting for
the new digital reality & maximizing
use of cloud, platforms and data
Reshaping IT: the New Business Formula
Drive sustainable growth in an evolving, volatile marketplace
IT Cost
Transformation
Reduce IT costs short term and transform
technology spend long term to reinvest
and shift to a more variable model
Digital Enterprise
Transforming the Systems of
Record into Systems of
Innovation and Insights
Ex: S4, Workday

14. Systems resilience describes a system’s
abilitytooperateduringamajor
disruptionorcrisis, with minimal impact
on critical business and operational processes.
14 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.
Systemsresilienceisbeing
testedlikeneverbefore
THE IMMEDIATE CHALLENGE: OPERATING IN A NEW REALITY
This means preventingoutages,
mitigatingtheirimpact,or
recoveringfrom them. Our definition of
systems includes applications, architecture, data,
cloud, infrastructure and network

15. IF OUR
SYSTEMS ARE
RESILIENT, OUR
BUSINESSES
ARE TOO.
15 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.
THE IMMEDIATE CHALLENGE: OPERATING IN A NEW REALITY
However, according to Accenture
research across 8300 companies,
only a small minority—the top 10%—
have cracked the code on systems
resilience.
For the rest, now is the time to take
action to address systems resilience
issues today and lay a foundation for
the future.

16. `
`
50.00
55.00
60.00
65.00
70.00
75.00
80.00
85.00
Retail
Consumergoodsandservices
PublicServices
Automotive
Health
IndustrialEquipment
Chemicals
Travel
Utilities
Insurance
Banking
LifeSciences
Energy(OilandGasincluded)
MetalsandMining
MediaandCommunications
Telecommunications
SoftwareandPlatforms
CapitalMarkets
HighTech
The chart shows that Leaders
(companies with scores in the top
10 percent) exhibit high resilience,
regardless of industry.
For example, in the retail industry,
the Leaders’ resilience score is 45
percent more than that of an
average company in that industry.
Our research also shows a
massive difference in
resilience between Leaders
and their average peers
within an industry.
16 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.
Overall Average Resilience
Leaders’ Average Resilience
45%
17%
Accenture’s Future Systems Research
85
80
75
70
65
60
55
50
ResilienceScore

17. HYPER
AUTOMATION
Mitigate the impact of
systems disruption,
free up human
resource capacity and
streamline IT
workforce
management.
ARCHITECTURE&
PERFORMANCE
ENGINEERING
Quickly resolve
critical systems
availability and
performance issues.
CLOUD
ACCELERATION
&OPTIMIZATION
Manage risk, deploy
instant innovation and
optimize cloud
performance and cost.
ELASTICDIGITAL
WORKPLACE
Protect your
people and your
productivity, when
you need to
become fully
remote overnight.
SERVICE
CONTINUITY
Flex to support
critical in-flight
services or deliver
new IT projects.
CYBERSECURITY
17 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.
01 02 03 04 05 06
Secure your
customers, people
and systems
wherever they are.
Accenture has identifiedsixbuilding
blocks of systems resilience
ACTIONS TO TAKE NOW

18. Define long-term
transformation strategies
that prioritize and address
antiquated applications,
architectures and
infrastructure, highly
manual processes and
underfunded cyber
resilience.
Self-fund transformation
through small incremental
programs that drive
efficiency and free up
capital.
Leverage ecosystem partners
to shift to an asset-light model
and mitigate vulnerable
dependencies, choosing
partners resilient to global
risks.
Actionstotakenext:Aneyeonthefuture
Apply lessons learned from the COVID-19 crisis to establish long-term strategies that
better prepare your company for future disruptions.
18 Systems Resilience: Managing unprecedented disruption with an eye to the future Copyright © 2020 Accenture. All rights reserved.

19. EXPLORING HOW
MIDDLE EAST
FIRMS CAN
NAVIGATE THE
COVID-19 CRISIS
BREAK-OUT:

20. Exploring how Middle East firms can
navigate the COVID-19 crisis
Breakout sessions discussing system resilience challenges and solutions

21. BREAK-OUT
DEBRIEF SESSION

22. BREAK-OUT SESSION DEBRIEF
David Oberlé
Accenture Middle East
Managing Director, Technology Strategy
Mohammed Abubacker
Accenture Middle East
Master Technology Architect, Intelligent
Engineering Services Lead
Tejas R. Patel
Accenture Growth Markets
Tech Strategy & Advisory Lead

23. FIRESIDE CHAT
and Q&A:
LEARNING
FROM BEST
PRACTICES

24. Fireside Chat and Q&A
David Deschamps
Accenture Middle East
Managing Director, Technology Lead
Learning from best practices
Adam Burden
Accenture
Managing Director, Intelligent Cloud &
Engineering Lead

25. WHERE
DO WE
GO FROM
HERE?

26. Copyright © 2020 Accenture. All rights reserved.
Where do we go from here?
Xavier Anglada
Accenture Middle East
Managing Director, Strategy & Consulting
Lead

27. Thank you