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Conflict Management Resolution Series
1.
+ Conflict Management Strategies How to
Resolve, Prevent and Professionally Negotiate Conflict Resolution for Everyone’s Benefit
2.
+ Basics “Conflict is a
normal indicator of Growth Potential”
3.
+ 1. Determine the
Conflict
4.
+ 2. Determine Resolution
Importance
5.
+ Section #1: Understand
Theory
6.
+ Element #1 –
Competitive Style
7.
+ Element #2 –
Collaborative Style
8.
+ Element #3 –
Compromising
9.
+ Element #4 –
Accommodating
10.
+ Element #5 –
Avoiding
11.
+ Section #2: The
8 Conflict Sources
12.
+ #1. Conflicting Resources
13.
+ #2:Conflicting Styles
14.
+ #3: Conflicting Perceptions
15.
+ #4: Conflicting Goals
16.
+ #5: Conflicting Pressures
17.
+ #6: Conflicting Roles
18.
+ #7: Conflicting Personal
Values
19.
+ #8: Unpredictable Policies
20.
+ Section #3: The Conflict
Layer Model
21.
+ Clarify Needs Begins
with Position
22.
+ 1. Separate Position
from Interest Positions – What We Say We Want
23.
+ 2. Identify Your
Needs Positions – What We Say We Want Interests – Why We Want
24.
+ 3. Negotiate on
Common Terms Positions – What We Say We Want Interests – Why We Want Needs – What We Must Have
25.
+ Summary Section #1: Understand
the Theory Section #2: Know the Conflict Sources Section #3: Apply the Layer Model
26.
+ Access The Full
Resources Suite www.leadingpoint.com.au/co nflict-leader-series-offer
27.
+ Company Information Martin Longden LeadingPOINT
Australia P:+61 3 9587 1220 E: info@achieveinfluence.com.au
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