1. Management Information System
in Tata Motors
Prepared by,
Achu James
Achu James
Afna Thaj
John Paul Best
Navya Elizabeth Philip
Shalu Mani

2. About Tata Motor
• Established in 1945, Tata Motors’ presence
extends across the length and breath of India.
• Tata Motors is India’s largest automobile
company and the second largest in the
passenger vehicles market .
• Over 3.5 million Tata vehicles have driven on
Indian roads since the first one rolled out on
1954.

3. Reasons For Implementing
ERP
• There was no online real time data available
between various departments.
• Information flow across the sales, finance and
production planning was very cumbersome.
• There existed a need for collaboration
between vehicle manufacturers and dealers.
• Tata Motors saw implementation of ERP as a
way of achieving these goals.

4. Selection of SAP as the
ERP package
• Manage the complete vehicle order-to-
delivery process
• Manufacture and deliver components
• Handle warranty claims with efficiency and
accuracy
• Enhance dealership management
• Manage relationships with customers and
partners

5. Implementation of the SAP ERP
solution
• Tata Motors outsourced their IT to Tata
Technologies
• SAP India also played a pivotal role in
developing the ERP package
• Single server infrastructure was not permitted
in India then
• A distributed server implementation was done
in stages
SAP 3.1H -> SAP 4.6C

6. Benefits After Implementing
SAP
Supplier • Provide supplier with order management
system.
Collaboration • Reduce manual effect of invoice capture.
Knowledge • E-Learning is convenient and faster
knowledge sharing is done.
Management
Monitoring • Operation support, Decision support,
Strategy development support.
and Control

7. Drawbacks of SAP
Although the effects of the implementation
were noticeable, they were not far-reaching.
Improvements - such as a more efficient way
to access information or a more precisely
defined workflow - could not be felt at the
transaction level. Because of the required
process volume, Tata Motors had to make a
number of changes to the systems to meet
performance requirements.

8. Siebel systems
• Siebel was founded by Thomas Siebel in 1993
• Developed sales force automation software
and expanded into marketing and customer
service application
• CRM –DMS

9. Siebel in Tata Motors
• IBM provides infrastructure solutions to Tata
• Created a Seibel solution to provide a DMS
solution
• Provides a scalable and reliable IT
infrastructure for developing and deploying its
DMS application

10. Benefits of using Seibel
• Simplified IT infrastructure
• Low total cost of ownership
• More comprehensive view of customers
• Enhanced customer experiences and
improved loyalty
• Improve capacity planning
• Increase profitability

11. Key Findings
• Over 3,000 Tata Motors users
now work with SAP solutions.
• Tata Motors claims to have the
widest range of SAP functionality
of any SAP installation.
• Improvements have been
identified in general costs,
purchasing, resource planning,
logistics, and the process for
providing important financial
information .
• SAP provided a strong IT
infrastructure to support Tata
Motors’ aggressive globalization
plans.

12. Conclusion
Five systems were consolidated on one server
with one database and the company stayed as
close to the standard version as possible. Both
the business as a whole and developers are
now much more involved. Since the
implementation, the IT division of Tata Motors
has been run according to the principle of
“controlled programming.”

13. THANK YOU