This document outlines the key functions and skills of management. It discusses the management process, which includes planning, organizing, leading, and controlling. Managers at different levels focus on these functions in varying proportions. Fundamental management skills include technical skills, interpersonal skills, and conceptual skills. Technical skills involve specialized knowledge, interpersonal skills involve motivating people, and conceptual skills involve seeing the big picture. The document also outlines the three primary managerial roles of interpersonal roles, informational roles, and decisional roles.
5. Skills and
the Manager
Technical Skills
Interpersonal Skills
Fundamental
Management
Skills
Conceptual Skills
Diagnostic Skills
Communication Skills
Decision-Making Skills
Time-Management Skills
6. Fundamental Management Skills
Technical
Interpersonal
Skills necessary to accomplish or understand the specific kind of
work being done in an organization.
The ability to communicate with, understand, and motivate both
individuals and groups.
Conceptual
The manager’s ability to think in the abstract and to see the “big
picture.” To perceive how all the parts fit together.
7. 3 Primary Managerial Skills
Technical skills
FOCUS IS ON WHAT IS DONE
Analytical ability
Specialized knowledge and proficiency
Works with things, tools and techniques
Interpersonal skills
FOCUS IS ON HOW SOMETHING IS DONE
Effective as a group/team member
Works with and through people
Motivates, communicates, and resolves conflicts
Conceptual skills
FOCUS IS ON WHY SOMETHING IS DONE
Sees the “big picture” (how the parts fit together)
Understands the corporation as a whole
Future-oriented…thinks strategically
9. Managerial Roles
Interpersonal Roles
Informational Roles
Organizational roles that involve monitoring, disseminating, and serving
as a organizational spokesperson.
Decisional Roles
1–9
Organizational roles that involve serving as a figurehead, leader, and
liaison for an organization.
Organizational roles that involve serving as an entrepreneur, disturbance
handler, resource allocator, and negotiator
