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Knowledge Sharing for Social Innovation: The Dutch Tilburg Regional Case

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Social innovation as a process is about multiple stakeholders working together on joint, economically and socially sustainable solutions for wicked societal problems. Social innovation both co-creates value for individual stakeholders involved, and contributes to the common good. It has been an important theme in the the Dutch city of Tilburg and the surrounding region of Midden-Brabant for years. A successful regional social innovation ecosystem exists. Knowledge sharing about the innovations remains a bottleneck, however. Two initiatives to increase regional social innovation knowledge sharing capacity are presented: the social innovation storytelling architecture and the Tilburg public library prototype KnowledgeCloud for catalyzing knowledge sharing across regional themes of interest.

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Knowledge Sharing for Social Innovation: The Dutch Tilburg Regional Case

  1. 1. Knowledge Sharing for Social Innovation The Dutch Tilburg Regional Case Aldo de Moor CommunitySense WWW.COMMUNITYSENSE.NL Rutgers University, October 21, 2014
  2. 2. Wicked problems abound 2
  3. 3. Social innovation •Many definitions… •Social (Stanford Social Innovation Review) –A novel solution to a social problem that is more effective, efficient, sustainable, or just than existing solutions and for which the value created accrues primarily to society as a whole rather than private individuals •Economic (e.g. Midpoint Brabant) –Governments, enterprises and educational institutes jointly explore new possibilities, discover markets, develop areas and facilities •Summarizing –Jointly with all stakeholders find sustainable solutions for societally relevant problems –Create individual and societal added value 3
  4. 4. Midden-Brabant: THE Dutch social innovation region
  5. 5. Transforming education: Prins Heerlijk
  6. 6. Transforming healthcare: Into D’Mentia
  7. 7. The social innovation process 7 Source: http://www.nesta.org.uk/library/documents/Social_Innovator_020310.pdf
  8. 8. Designing case conversations: social innovation collaboration model Developer network Stakeholder network C1 C2 C4 C5 User network C3 Core Community Capturing lessons learnt with collaboration patterns
  9. 9. Collaboration patterns: capturing socio-technical lessons learnt Reducing collaborative fragmentation (C5) Source: A. de Moor (2013). Creativity Meets Rationale - Collaboration Patterns for Social Innovation. In J. Carroll (ed.), Creativity and Rationale: Enhancing Human Experience by Design, Springer, Berlin. ISBN 978-1-4471-4110-5
  10. 10. “The Tilburg Way” Regional social innovation ecosystem
  11. 11. 2010: Regional Strategic SI Agenda (“10 km”) Higher Education Municipalities Corporations Non-profit organizations Regional Development Board 70 organizational stakeholders 1.Positioning the region as No.1 Region of Social Innovation 2.Implementing Open Source Knowledge- and Development Platform 3.Advancing excellent residential climate for companies and citizen 4.Implementing Top Institute Social Innovation 5.Promoting government innovation
  12. 12. 2013: Catalyzing social innovation (“5 km”) Top Institute Social Innovation Government innovation Excellent residential climate Positioning the region Open source knowledge & devt platform SI stakeholders
  13. 13. Need for better knowledge sharing: catalyzing & connecting conversations
  14. 14. Towards a regional knowledge sharing living lab
  15. 15. Towards a regional knowledge sharing living lab
  16. 16. Pathfinders
  17. 17. Towards a regional knowledge sharing living lab
  18. 18. Social Innovation Award Academy
  19. 19. Towards a regional knowledge sharing living lab
  20. 20. European Social Innovation Week
  21. 21. Towards a regional knowledge sharing living lab Storytelling architecture
  22. 22. Storytelling architecture 22
  23. 23. Towards a regional knowledge sharing living lab Storytelling architecture
  24. 24. Experiment: Tilburg University Language Center students 24
  25. 25. Storytelling pattern: student assignments 25
  26. 26. Towards a regional knowledge sharing living lab
  27. 27. 27 The Internet: information tsunami
  28. 28. 28 KnowledgeCloud: providing regional context
  29. 29. 29 KnowledgeCloud: two interlocking conversation dynamics Think Ask Act Physical Online
  30. 30. 30 KnowledgeWorkshops: generating focus, trust, commitment
  31. 31. 31 Knowledge groups: continuing the conversations online
  32. 32. 32 KnowledgeCloud tags: connecting conversations across groups
  33. 33. 33 KnowledgeMakery: providing physical conversation spaces
  34. 34. KnowledgeCloud: taking off •2013- 2014: pilot –Online platform prototype –Live pilot-testing online platform –Preliminary use case testing technology & processes –Launch November 2014 •2015: in beta –Developing the use cases –Evolving the online platform –Developing processes & roles •Key role: community librarian –Aligning with KnowledgeMakery –Starting new KnowledgeClouds in other regions 34
  35. 35. Building up the living lab: one pattern at a time
  36. 36. Research questions •How to align SI business processes/workflows with knowledge sharing (e.g. storytelling) processes? •How to catalyze and connect the conversations between and across cases? •How to scale conversations for regional impact? How to measure impact? •How to sustain and grow the conversations? •How to ensure the quality of the conversations (e.g. legitimacy, social inclusion)? •How to create and apply collaboration and storytelling pattern languages to capture, combine, and reuse lessons learnt? •What role can communication theory (e.g. Language/Action Theory, Pragmatic Web theory) play in answering these questions? 36
  37. 37. Conclusion •Social innovation is all about knowledge sharing •Conversations are the at the core •A knowledge sharing architecture is required to scale conversations for impact at the regional level •Pattern languages inform such architectures, (also) across regions •New role for CSR? –Corporations: key stakeholders in SI multi-stakeholder networks –Providing sustainable capacity for SI collaboration network and knowledge sharing development –“Adopt a pattern” •Challenge: what would a NJ regional SI knowledge sharing living lab look like? 37