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CAREERS IN F&B
SERVICE
Staffing required for different types of food
service operation
• MEDIUM CLASS HOTEL
Hotel manager
Assistant manager
Head waiter
Waiters
Wine waiters
Cashier
• CAFETERIA
Catering manager
Supervisors
Assistant supervisors
Counter service hands
Clearers
Cashier
Staffing required for different types of food
service operation
• DEPARTMENT STORE
Catering manager
Assistant catering manager
Supervisor
Assistant supervisors
Cashier
Dispense bar staff
Wine waiting staff
Waiting staff
• INDUSTRIAL FOODSERVICE /
WELFARE CATERING
Catering manager
Assistant catering manager
Supervisors
Assistant supervisors
Waiter
Steward / butler
Counter service staff
Clearers
Cashiers
Staffing required for different types of food
service operation
• POPULAR PRICE RESTAURANT
Restaurant manager
Waiting staff
Dispense bar assistant
ATTRIBUTES OF F&B SERVICE PERSONNEL
A professional and hygienic appearance.
Knowledge of food & beverage & technical ability.
Punctuality.
Local knowledge.
Personality.
Attitude to customers.
Memory.
Honesty.
Loyalty.
Conduct.
ATTRIBUTES OF F&B SERVICE
PERSONNEL
Sales ability.
Sense of urgency.
Customer satisfaction.
Complaints.
Contribution to the team.
ON THE JOB
ITFT - f&b careers and requirements
ITFT - f&b careers and requirements

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ITFT - f&b careers and requirements

  • 2.
  • 3. Staffing required for different types of food service operation • MEDIUM CLASS HOTEL Hotel manager Assistant manager Head waiter Waiters Wine waiters Cashier • CAFETERIA Catering manager Supervisors Assistant supervisors Counter service hands Clearers Cashier
  • 4. Staffing required for different types of food service operation • DEPARTMENT STORE Catering manager Assistant catering manager Supervisor Assistant supervisors Cashier Dispense bar staff Wine waiting staff Waiting staff • INDUSTRIAL FOODSERVICE / WELFARE CATERING Catering manager Assistant catering manager Supervisors Assistant supervisors Waiter Steward / butler Counter service staff Clearers Cashiers
  • 5. Staffing required for different types of food service operation • POPULAR PRICE RESTAURANT Restaurant manager Waiting staff Dispense bar assistant
  • 6. ATTRIBUTES OF F&B SERVICE PERSONNEL A professional and hygienic appearance. Knowledge of food & beverage & technical ability. Punctuality. Local knowledge. Personality. Attitude to customers. Memory. Honesty. Loyalty. Conduct.
  • 7. ATTRIBUTES OF F&B SERVICE PERSONNEL Sales ability. Sense of urgency. Customer satisfaction. Complaints. Contribution to the team.