Este documento describe los conceptos de calidad y costos de calidad. Define la calidad como el grado de excelencia de un producto o servicio para satisfacer las necesidades de los clientes. Explica que los costos de calidad representan la diferencia entre los costos reales de un producto y los costos si no hubiera defectos. Identifica varios tipos de costos de calidad como prevención, evaluación, fallas internas y externas. Finalmente, ofrece algunos principios para reducir los costos de calidad a través de una estrategia básica.
1. REPÚBLICA BOLIVARIANA DE VENEZUELA. INSTITUTO UNIVERSITARIO DE TECNOLOGÍA DE VALENCIA AREA DE POST GRADO Costos de Calidad
2. QUE ES CALIDAD Es el “ grado de excelencia de una cosa “ (Diccionario Webster) Es “ la totalidad de aspectos y características que satisfacen las necesidades “ (ASQ) Es “ actitud al uso” (Joseph Juran) Es “conformidad a los requerimientos” (Philip B. Crosby) Calidad de un producto o servicio es la habilidad de satisfacer las necesidades y expectativas de los clientes
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4. COSTOS DE CALIDAD La calidad no se obtiene por arte de magia. Esta es planificada, por lo tanto tiene un costo Estos costos son conocidos: como “Costos de Calidad”
7. Principios / 7 formas de desperdicio Sobre producción EMPRESA
8. Principios / 7 formas de desperdicio Tiempo de espera Sobre producción EMPRESA
9. Principios / 7 formas de desperdicio Transporte Sobre producción Tiempo de espera EMPRESA
10. Principios / 7 formas de desperdicio Sobre procesamiento Sobre producción Tiempo de espera Transporte EMPRESA
11. Principios / 7 formas de desperdicio Exceso de inventario Sobre producción Tiempo de Espera Transporte Sobre procesamiento EMPRESA
12. Principios / 7 formas de desperdicio Exceso de movimientos Sobre producción Tiempo de espera Transporte Sobre procesamiento Exceso de inventario EMPRESA
13. Principios / 7 formas de desperdicio Retrabajo Sobre producción Tiempo de espera Transporte Sobre procesamiento Exceso de inventario Exceso de movimientos EMPRESA
14. Principios / 7 formas de desperdicio Sobre producción Tiempo de espera Transporte Sobre procesamiento Exceso de inventario Exceso de movimientos EMPRESA
15. Principios / 7 formas de desperdicio Sobre producción Tiempo de espera Transporte Sobre procesamiento Exceso de inventario EMPRESA
16. Principios / 7 formas de desperdicio Sobre producción Tiempo de espera Transporte Sobre procesamiento EMPRESA
17. Principios / 7 formas de desperdicio Sobre producción Tiempo de espera Transporte EMPRESA
18. Principios / 7 formas de desperdicio Sobre producción Tiempo de espera EMPRESA
19. Principios / 7 formas de desperdicio Sobre producción EMPRESA
20. El grueso de los Costos de la No Calidad están “ocultos” bajo la superficie y son los responsables del “hundimiento del barco” . Iceberg de los Costos de la NO Calidad Costos ocultos . Punta del Iceberg
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
There are seven forms of waste that can be found in production systems. Each form of waste is an opportunity for Bosch to improve. Waste elimination is not a Japanese idea. Henry Ford in his book “Today and Tomorrow” wrote about the importance of waste elimination in the 1920’s. Overproduction is making of a product than what the customer wants. It is considered the worst form a waste because it ties up inventory, space, labor, and overhead.
Waiting Time is the time parts sit waiting for the next operation
Transportation is required to move parts through the factory. No value is being added to the product when parts are being moved.
Excess Processing is the extra operations that add no value to the product. Visual Inspection Washing Deburring
Inventory Waste is the cost for Bosch to hold large amounts of inventory. Inventory should be minimized. Finished Goods Work in Process Spare Parts
Excess Motions are the internal motions (wasteful) that add no value to the product. Most of these are due to poor layout/material flow and workstation design.
Correction is the cost of reworking parts to make them sellable.
