Customer Experience Management

1. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Customer
Experience
Management
Advisory,
Strategy
Services
Nitai Partners is one of the world's leading firms specialized in building Cloud based Data &
Analytics solutions. Nitai Partners brings solutions that maximize your revenues and help you achieve
your growth targets. Our engineered cloud solutions help you secure your organization, monitor the health
of your operations and build strong relationships with your customers. We specialize in cloud based CX
Solutions, Cloud Business Analytics, Big Data, ERP (JD Edwards) and Business Automation solutions.

2. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Contents
Our
Philosophy
........................................................................................................................................
3
Our
Services
.............................................................................................................................................
3
Solution
Categories
..................................................................................................................................
3
On-­‐Premise
CX
Solutions
.........................................................................................................................
4
On-­‐Cloud
CX
Solutions
.............................................................................................................................
4
Functional
Solutions
Offered
on
both
Cloud
&
On-­‐Premise
....................................................................
5
Industries
Covered
...................................................................................................................................
5
Integration
with
Backend
Systems
..........................................................................................................
5
Advantages
of
On-­‐Premise
CX
(OPCX)
.....................................................................................................
6
Web
Store
CX
Solution
.............................................................................................................................
6
Mobile
Store
CX
Solution
.........................................................................................................................
7
Advantages
of
Cloud
CX
...........................................................................................................................
7
Our
Resources
..........................................................................................................................................
7

3. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Our
Philosophy
We
take
pride
in
being
a
trusted
partner
of
the
companies
that
we
are
associated
with.
Our
emphasis
on
innovative
solutions
helps
our
customers
to
reduce
costs
significantly.
Our
vendor
independent
solution
approach
helps
you
to
choose
the
right
products
for
your
business.
Our
un-­‐biased
approach
helps
you
to
implement
the
best
CX
solution.
Our
relationship
with
all
Product
vendors
help
you
get
the
most
cost
&
value
effective
deal
in
all
respects.
Our
Services
Solution
Categories
• On
Premise
• On
Cloud
Infrastructure
Readiness
Requirements
&
Gap
Analysis
Business
Architecture
Design
Business
Process
Design
Product
Selec]on
Implementa]on

4. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
On-­‐Premise
CX
Solutions
We
build
CX
solutions
using
the
following
tools.
For
Small
–
Midsize
-­‐
Large
Companies:
• Siebel
CX
Solutions
• Sugar
CRM
• SAP
CX
Solutions
• Open
source
CX
Solutions
• Microsoft
Dynamix
• SAP
CRM
• ATG
Commerce
Solutions
• Open
Source
Commerce
Solutions
On-­‐Cloud
CX
Solutions
We
build
CX
solutions
using
the
following
tools.
For
Small
–
Midsize
–
Large
Companies:
• Salesforce
• Oracle
Sales
Cloud
• Oracle
Service
Cloud
• Oracle
Marketing
Cloud
• Oracle
CPQ
• Responsive
• Oracle
Knowledge
Management
• Web
responsive
UI
• Marketing
Automation
Solutions
such
as
Eloqua
• Lead
Generation
Solutions
• Website
Development
• Web
based
Voice
&
Data
Solutions
• Microsoft
Dynamix
• SAP
CRM
• Microsoft
Azure

5. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Functional
Solutions
Offered
on
both
Cloud
&
On-­‐Premise
• Sales
Force
Automation
• Customer
Service
Management
• Customer
Relationship
Management
Solutions
• Configure,
Price,
Quote
Solutions
• Cloud
based
lead
generation
• Sales
Territory
Management
• Service
Territory
Management
• Customer
Satisfaction
Surveys
• Customer
Management
Solutions
• Accounting
Solutions
• Non-­‐Profit
Revenue
Generation
Solutions
Industries
Covered
• Manufacturing
• Life
Sciences
• Financial
Services
• Retail
• High-­‐tech
• Transportation
• Government
• Finance
• All
other
industries
Integration
with
Backend
Systems
Our
solutions
help
you
integrate
your
CX
platform
with
any
backend
system
such
as
JD
Edwards,
Peoplesoft,
Netsuite,
Microsoft
Dynamix
CRM,
Sales
Force
and
any
other
back
end
tool.

6. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Advantages
of
On-­‐Premise
CX
(OPCX)
1. Tailored
Solution.
On-­‐premise
CX
solutions
allow
you
to
build
an
CX
solution
that
is
just
right
for
your
business.
2. Business
Driven:
OPCX
allows
you
to
build
your
Business
Process
into
an
CX
tool
3. Flexibility:
You
can
control
the
license
usage
for
your
users.
You
can
build
a
unique
custom
solution
for
your
needs.
4. Reliability:
OPCX
never
fails
to
meet
your
expectations.
A
well
implemented
OPCX
helps
you
to
predict
the
business
operations.
5. Convenient
Upgrades:
OPCX
gives
you
flexibility
to
upgrade
as
per
your
plan
Web
Store
CX
Solution
Our
CX
Solutions
for
small
and
medium
sized
businesses
help
them
to
increase
the
number
of
customers
and
reduce
cost
of
attracting
new
customers.
All
our
web
CX
solutions
come
with
a
mobile
solution.

7. Innovative
Solutions,
Trusted
Partner
CX
SOLUTION
FROM
Nitai
Partners
Inc.
@2015.
ALL
RIGHTS
RESERVED
Mobile
Store
CX
Solution
Our
Mobile
CX
Solutions
for
small
and
medium
sized
businesses
help
them
to
develop
closer,
more
personal
relationships
with
their
customers
using
an
interactive
mobile
experience.
It
also
provides
them
a
better
advertising
opportunity.
Advantages
of
Cloud
CX
The
most
common
benefits
of
the
cloud-­‐based
CX
systems
are
as
follows
–
1.
Minimized
initial
investment.
The
Cloud
CX
solution
does
not
require
a
substantial
initial
investment.
The
process
of
implementing,
maintaining,
and
keeping
the
solution
up
to
date
is
the
responsibility
of
the
solution
provider.
2.
Minimized
technical
staff
implication.
By
eliminating
the
costs
and
complexities
of
installing
and
integrating
additional
hardware
to
support
the
CX,
enterprises
that
use
cloud-­‐based
solutions
don’t
have
to
hire
additional
technical
staff
to
support
the
application
on
an
ongoing
basis.
3.
Increase
ROI
of
the
CX
application
investment.
Cloud
CX
solutions
can
easily
be
implemented
and
integrated
faster
into
the
enterprise’s
day-­‐to-­‐day
activity.
4.
Increased
scalability.
Cloud
CX
systems
are
easily
scalable
to
meet
new
business
requirements.
This
benefit
is
particularly
useful
for
enterprises
with
specific
seasonal
activities
that
need
to
quickly
develop
or
integrate
new
functions
to
meet
their
business
requirements.
5.
Subscription
benefits.
First
and
foremost,
since
all
SaaS
services
are
offered
on
a
subscription
basis,
there
are
no
unexpected
costs.
Our
Resources
With
over
800
Years
of
combined
CX
experience
we
provide
our
assistance
to
you
in
all
areas
of
Customer
Experience
Management
strategy
for
your
business.
We
provide
consultancy,
Comparative
Tools
Analysis,
Advisory,
Project
Management,
Solution
Architecture,
Business
Analysts
to
make
sure
that
you
are
successful.
Call
us
for
a
meeting
today.