CLASS ACTION LAWSUIT IVR TOLL FREE 800 NUMBER PROGRAMS are a specialty of Advanced Telecom Services -- an IVR service bureau in the United States since 1989 and in Canada since 1993. http://www.advancedtele.com
Advanced Telecom Services knows the importance of providing the right information and having adequate capacity to process large volumes of inbound phone calls from class action lawsuit and product recall programs.
At ATS, we take Murphy's Law very seriously. That's why we plan for almost every conceivable situation that may have an effect on your IVR program to make sure that it runs smoothly 24/7/365.
We are used to working with class action administrators and the law firms that work with them. ATS will provide a seamless process that satisfies all of the legal requirements to ensure that the consumers get the information that they need. This includes interactive voice response solutions and redirects to live operators.
Need an international solution? No problem. In addition to our office in the United States, we also have offices in Canada, the United Kingdom, Ireland, and Czech Republic.
Please contact Advanced Telecom Services at 610-688-6000 in the United States and 416-800-2490 in Canada. Or, email us at sales@advancedtele.com. Visit our website at www.advancedtele.com .
2. Our Silver Anniversary
- Established July 15, 1989
Stability
- Still owned by two original partners
- VP Engineering with ATS since 1995
International
- Philadelphia 1989
- London 1992
- Toronto 1993
- Prague 1997
- Taipei 1998
Experienced
- Over 55,000 IVR Programs established
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5. Super Bowl XXVII Champions
With the King of Pop
Capacity is not an issue
14. No options apply
Can’t remember options
Don’t understand options
Provide same info twice
Personal interruptions end call
Voice jail
Good Design Enables Technology
15. Aligns with company image
Professional voice aligns with target market
4 or less options
Concise conversational language that is easily understood
Consistent language
Describe action, then key press
Don’t Disconnect after user error
Effective opening prompt
System refers to itself as “I”
(Personal connection instead of machine)
Let caller know how much to go to complete survey
Tested thoroughly
16. Call when most beneficial to consumer
Call when most likely to answer:
◦ Weekends
◦ Nights
◦ Testing
Display Caller ID
◦ People answer based on this
◦ What is Best Display?
◦ Blocked or Private is lowest choice
Option to reschedule call
◦ Don’t have all information available, like blood pressure
◦ “Call me back in 15 minutes”
Voicemail Detection
◦ Play different message
Custom Data
◦ Give ID # on call
Compliance with FTC Telecommunication Standards and Do
Not Call Lists
17. Provides phone number now saved on phone
Do survey at your convenience
Less intrusive reminder
98% of all text messages are read within four minutes of receipt. (MMA)
18. Why ATS?
ATS 25 years IVR experience
Bob and Frank 45 years of IVR experience
Award-winning service bureau
Redundancy
Mobile expertise
Deal with an owner
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20. Presented By: Bob Bentz
2015
Presented To:
Toll Free IVR 800 Number Programs