Singapore SharePoint User Group - Real World Challenges in Enterprise Search
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Singapore SharePoint User Group - Real World Challenges in Enterprise Search
- 1. Real World Challenges in Enterprise Search Agnes Molnar Founder, Managing Consultant, Search Explained
- 2. Introduction – Agnes Molnar • 7 years SharePoint Server MVP • Enterprise Search, Information Architecture • Founder & Managing Consultant • Worldwide Consultancy, Guidance, Trainings, Workshops • Web: http://SearchExplained.com • Yammer: http://yammer.com/SearchExplained • Twitter: @molnaragnes / @SearchExplained • E-mail: agnes.molnar@SearchExplained.com
- 3. Agenda • The Paradox of Enterprise Search • The Paradox of Information Architecture • Requirements Gathering • Search Team • Hybrid • The Future of Enterprise Search 3
- 4. Enterprise Search Connects people to the information they need to get their jobs done.
- 5. Enterprise Search • Search Technology • that your organization owns and controls
- 6. THE PARADOX OF ENTERPRISE SEARCH 6
- 8. Find is the REAL Challenge!
- 9. I want “Google-like” Search in my Enterprise • How many dedicated resources do you have? • Google has 3000+ employees working on ranking only… • Do you really want to get millions of results? • Or just the relevant ones? 9
- 10. I want “Google-like” Search in my Enterprise • Do your users care of Enterprise SEO? • Or they just want to get their jobs done? • Can you motivate them more/differently? • (Do they know what it is at all?...) 10
- 11. I want “Google-like” Search in my Enterprise • How about security? • Enterprise Search has to provide security trimmed results. • How about User Experience? • You really cannot imagine anything better than Google?!... 11
- 12. Source: http://www.domorewithsearch.com Search as an Application
- 13. Search as an Application • Main goal: to help decision making • Search is no longer the white box + “10 blue lines” • Content lives in disparate locations • Structured and unstructured content lives in different locations • Need to aggregate content according to – Process – Context – Customer – Goal – Program – Combination of any of these
- 14. THE PARADOX OF INFORMATION ARCHITECTURE 14
- 15. The Paradox of Content • Less Content – Less Value • More Content – More Garbage
- 16. Information Overload The average person receives 63,000 words of new information every day. Average length of a novel: 64.531 words If you wanted to read everything you’ve got in 2013, it would take you the first three months of 2014!
- 17. What we give to the search engine… What the search engine sees… Title Author Created Date Modified Date File Type … Overview of SharePoint 2013 Preview Installation and Configuration Alex Yarrow 06/21/2012 10/16/2012 docx … The Complexity of Enterprise Information
- 20. Planning Search • Enterprise Search – Much more than IT Project – Business Process – Search is NOT “One Size Fits for All” • Plan & Budget – Implementation – Maintenance – Governance – Analyze & Improve – “Gardening”
- 21. Requirements Business goals Scenarios & use cases Application Lifecycle Systems to integrate User Experience Metrics Milestones Resources Experts • Internal • External • “Liaison”
- 22. Be Agile… • Start Small • Department • Project • Use Case • Grow Incremental • “Showcase” 22
- 23. …but be Planned and Organized 23 SEARCH
- 24. SEARCH TEAM
- 25. Typical Search Team Team Members Internal External Liaison Business Sponsors Stakeholders Project Management IT Search Admins Developers … Consultants Service Providers Product Vendors Developers Act as Internal Have Wide Search Experience and Knowledge Understands the Business Well Organized Liaise between Internal+External Quality Management “Active Insurance” 25
- 27. Scenarios • Office 365 Only – O365 Search Only • Office 365 + SharePoint on-prem • SharePoint on-prem + SharePoint on-prem 27
- 28. THE FUTURE OF ENTERPRISE SEARCH 28
- 29. The Future of Enterprise Search Search Business Intelligence Social Big Data 29
- 30. SUMMARY
- 31. Conclusions • Plan – But be Agile • Search is a Business-Driven Process (NOT a one-time IT Project only!) • Gardening • Content – Users – Context • Take an Eye on the Future 31
- 32. Stay in Touch • Please fill in the Eval Form: http://links.aghy.hu/sg-ug-eval • Slides: http://links.aghy.hu/sg-ug-slides • Stay in Touch: E-mail: Aghy@SearchExplained.com Web: http://SearchExplained.com Blog: http://aghy.hu Twitter: @MolnarAgnes, @SearchExplained
Notes de l'éditeur
- No longer within the firewall Relevance is critical Search within the organization „Transparent” Search Search Driven Applications
- Display Templates Query Builder Result Sources Query Rules
- Mitchell Kapor: the founder of Lotus Development Corporation, the first chair of the Mozilla Foundation. Robby Walker Average novel: 64.500 words Amazon Text Stats Distracting, unmanageable
- Business Intelligence Social Intelligence Knowledge Management Knowledge Graphs