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Jason Little | @jasonlittle | #leanchange
Modern Change
Management
5 Universals of Change
5 Universals of Change | @jasonlittle | #leanchange
2009
“there’s gotta be a better
way to change…” - me
5 Universals of Change | @jasonlittle | #leanchange
2009
2011
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte
5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
2014 - 2020
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte
“will you come here and do a
workshop, or talk to us” - a
bunch of people
5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
2020
2014 - 2020
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte
“will you come here and do a
workshop, or talk to us” - a
bunch of people
“well shit. As suspected,
disciplines, titles, company
size, industry etc don’t really
matter…these patterns do…

“
5 Universals of Change | @jasonlittle | #leanchange
516 25+ 5000+
Workshops Countries Attendees
5 Universals of Change | @jasonlittle | #leanchange
Body Level On
Body Level T
T
el
Body Level
Body Lev
Body Lev
h
l Fivee
5 Universals of Change | @jasonlittle | #leanchange
How can I get those
people to…
How do I get buy-in
from…
How do I apply agile
to…
How do I overcome…
5 Universals of Change | @jasonlittle | #leanchange
Cause and Purpose
Over
Urgency for Change
5 Universals of Change | @jasonlittle | #leanchange
Meaningful Dialogue
Over
Communication Plans
5 Universals of Change | @jasonlittle | #leanchange
Experimentation
Over
Executing Change Tasks
5 Universals of Change | @jasonlittle | #leanchange
Response to Change
Over
Resistance to Change
5 Universals of Change | @jasonlittle | #leanchange
Co-Creation
Over
Getting Buy-in
5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs
5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs
The lenses you look through
5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs
The lenses you look through
How you apply tools you use
5 Universals of Change | @jasonlittle | #leanchange
Meaningful 

Dialogue
Communication

Plans
Balance and Timing
5 Universals of Change | @jasonlittle | #leanchange
The Change Wayfinder
Lense
Activity
Practise
Meaningful Dialogue
Sensemaking
Lego Serious PlayOur transformation is stuck
and we don’t know why…
5 Universals of Change | @jasonlittle | #leanchange
Most Important
5 Universals of Change | @jasonlittle | #leanchange
Most Important Options
Change weekly status meetings to lean coffees
Replace ‘tool’ with big visible wall
Shorter ‘change sprints’
Inventory and re-use ceremonies vs adding new
5 Universals of Change | @jasonlittle | #leanchange
Replace ‘tool’ with big visible wall
We think this is the right practice right now
Co-Creation
“Uncertainty”
Big Visible Wall
412 people have done this
Sentiment
Totally worked, tools are for suckers…
Waste of time…no one used it
Served it’s purpose…
Practices

Reviews

Stories

References
5 Universals of Change | @jasonlittle | #leanchange
Contextualized Approach to Change
modernchangemanagement.com

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Modern Change Management - 5 Universals for Change

  • 1. Jason Little | @jasonlittle | #leanchange Modern Change Management 5 Universals of Change
  • 2. 5 Universals of Change | @jasonlittle | #leanchange 2009 “there’s gotta be a better way to change…” - me
  • 3. 5 Universals of Change | @jasonlittle | #leanchange 2009 2011 “there’s gotta be a better way to change…” - me “hey wanna write a book?” - Pearson Education
  • 4. 5 Universals of Change | @jasonlittle | #leanchange 2009 2011 2012 “there’s gotta be a better way to change…” - me “hey wanna write a book?” - Pearson Education “seems like people would like this story…”
  • 5. 5 Universals of Change | @jasonlittle | #leanchange 2009 2011 2012 2014 “there’s gotta be a better way to change…” - me “hey wanna write a book?” - Pearson Education “seems like people would like this story…” “that last version sucked…I think I’ll re-write it.” - Me “hey, wanna run a workshop based on the book?” Torsten Scheller & Vasco Duarte
  • 6. 5 Universals of Change | @jasonlittle | #leanchange 2009 2011 2012 2014 2014 - 2020 “there’s gotta be a better way to change…” - me “hey wanna write a book?” - Pearson Education “seems like people would like this story…” “that last version sucked…I think I’ll re-write it.” - Me “hey, wanna run a workshop based on the book?” Torsten Scheller & Vasco Duarte “will you come here and do a workshop, or talk to us” - a bunch of people
  • 7. 5 Universals of Change | @jasonlittle | #leanchange 2009 2011 2012 2014 2020 2014 - 2020 “there’s gotta be a better way to change…” - me “hey wanna write a book?” - Pearson Education “seems like people would like this story…” “that last version sucked…I think I’ll re-write it.” - Me “hey, wanna run a workshop based on the book?” Torsten Scheller & Vasco Duarte “will you come here and do a workshop, or talk to us” - a bunch of people “well shit. As suspected, disciplines, titles, company size, industry etc don’t really matter…these patterns do…
 “
  • 8. 5 Universals of Change | @jasonlittle | #leanchange 516 25+ 5000+ Workshops Countries Attendees
  • 9. 5 Universals of Change | @jasonlittle | #leanchange Body Level On Body Level T T el Body Level Body Lev Body Lev h l Fivee
  • 10. 5 Universals of Change | @jasonlittle | #leanchange How can I get those people to… How do I get buy-in from… How do I apply agile to… How do I overcome…
  • 11. 5 Universals of Change | @jasonlittle | #leanchange Cause and Purpose Over Urgency for Change
  • 12. 5 Universals of Change | @jasonlittle | #leanchange Meaningful Dialogue Over Communication Plans
  • 13. 5 Universals of Change | @jasonlittle | #leanchange Experimentation Over Executing Change Tasks
  • 14. 5 Universals of Change | @jasonlittle | #leanchange Response to Change Over Resistance to Change
  • 15. 5 Universals of Change | @jasonlittle | #leanchange Co-Creation Over Getting Buy-in
  • 16. 5 Universals of Change | @jasonlittle | #leanchange You and your beliefs
  • 17. 5 Universals of Change | @jasonlittle | #leanchange You and your beliefs The lenses you look through
  • 18. 5 Universals of Change | @jasonlittle | #leanchange You and your beliefs The lenses you look through How you apply tools you use
  • 19. 5 Universals of Change | @jasonlittle | #leanchange Meaningful Dialogue Communication Plans Balance and Timing
  • 20. 5 Universals of Change | @jasonlittle | #leanchange The Change Wayfinder Lense Activity Practise Meaningful Dialogue Sensemaking Lego Serious PlayOur transformation is stuck and we don’t know why…
  • 21. 5 Universals of Change | @jasonlittle | #leanchange Most Important
  • 22. 5 Universals of Change | @jasonlittle | #leanchange Most Important Options Change weekly status meetings to lean coffees Replace ‘tool’ with big visible wall Shorter ‘change sprints’ Inventory and re-use ceremonies vs adding new
  • 23. 5 Universals of Change | @jasonlittle | #leanchange Replace ‘tool’ with big visible wall We think this is the right practice right now Co-Creation “Uncertainty” Big Visible Wall 412 people have done this Sentiment Totally worked, tools are for suckers… Waste of time…no one used it Served it’s purpose… Practices Reviews Stories References
  • 24. 5 Universals of Change | @jasonlittle | #leanchange Contextualized Approach to Change modernchangemanagement.com