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Lessons about failure, from
the girl who came last
Elise Aplin
emaplin@gmail.com
Why is this story important?
I’m here to talk about failure
Who here talks or hears about failure?
Failure is embedded in many of our practices
Agile
Hypothesis Driven Development
Automated tests
Lean customer research
Fail fast
Fail fast
Fail often
Fail fast
Fail often
Fail better
Fail fast
Fail often
Fail better
Fail forward
Fail fast
Fail often
Fail better
Fail forward
Safe to Fail
Failure is the goal?!
Nope
What actually is failure?
Failure is not setbacks
Failure is not setbacks
Failure is not experimentation
Failure is experimenting without learning
Failure is giving up
Failure is experimenting without learning
Failure is giving up
Failure is experimenting without learning
Failure is abandoning everything
Failure is giving up
Failure is experimenting without learning
Failure is abandoning everything
Failure is jumping ship
Failure is clearly,
clearly not the goal!
Well then, what is the goal?
Growth
Safe to Fail
Safe to Grow
What does a Safe to Grow environment look like?
What bits are we doing well?
What do we need to do better?
Safe to Grow is not a digital concept
Safe to Grow is a high performance concept
What do high performance environments look
like?
Collective accountability and growth
Agile
HDD
Lean research
Let’s pat ourselves on the back
But not too much…
Individual accountability and growth
We’re not so good at that
Which is why I’m here
Why do we ignore the individual bit?
Well, um, it’s awkward
We don’t have the skills
Maybe it doesn’t even matter?
Brilliant jerks
“Do not tolerate brilliant jerks. The cost to teamwork is too high”
Reed Hastings, CEO Netflix
Ok, do we have a framework for doing this?
I didn’t come last in the next race
Focus on goals
(Very) objective measures of success
You won’t kick ass all the time
Transparent conversations
A culture of candour
Radical Candour - Kim Scott
Safe environment
+
Framework for accountability
+
Communication for growth
What can we do?
The safety part….
Care about your people. Not your resources.
Be vulnerable
Highlight everyone’s skills
Sometimes it’s less safe to grow
The accountability piece….
A bajillion goal setting frameworks
Measure outcomes
Communication for growth...
This bit is actually super straightforward
Have the awkward conversation
Simply learn how to give feedback
Have the crucial conversation
Feedback
= observation + the way it made you feel + next steps
Safe environment
+
Framework for accountability
+
Communication for growth
Where should I focus first?
Safety. Build safety.
It’s the hardest bit
But it’s the most
important bit
Elise Aplin
emaplin@gmail.com

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