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AGILE TOUR BEI RUT 2 01 517 NOV 2 0 15
HowToStart
MyKanban
HumanRelationsOverProcessesAndTools!
ThankYouToOurSponsors
2
GOLD
SILVER
BRONZE
HOST
ThanksToOur
3
Media
Partners
Eco-System Partners
Support
Sponsors
Organizer
WhoAmI?
SeniorLeanAgileCoach
SeniorScrumCoach&Trainer
AgileManagementCatalyst
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CAPGEMINI, ERDF, RUEDUCOMMERCE.COM , REDMIND, #PLAY14, ORES, SAP U K, KINGFISHER, EUROCLEAR GROUP, GDF SUEZ
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5PIERRE E. NEI S | LUXEMBOURG | BEI RUT | GE NE VA | BRUSSE LS | LONDON
How to Start
my Kanban
Agile by Nature
HI
KIFIK
KIFAKÇÀ VA?
6
People don’t have propensity to LAZINESS.
People have propensity for HARD WORK.
It just needs to be WORK THAT MATTERS TO THEM
Jane McGonigal, Reality is Broken
Kanban
+ see the whole
1
FROM THE
CLA SS
8
Page § 97
Class Expedite
Make Expedite class visible on the board
Backlog Analysis Development DoneTest
Standard
Doing Doing DoingDone Done Done
Defect
Expedite
Fixed date Expedite
FROM THE
CLA SS
9
Page § 38
Kanban Rules
v  Visualize the workflow
v  Split the work into pieces, write each item on a card and put on the
wall.
v  Use named columns to illustrate where each item is in the workflow.
v  Limit Work In Progress (WIP) – assign explicit limits to how many
items may be in progress at each workflow state.
v  Measure the lead time (average time to complete one item, sometimes
called “cycle time”), optimize the process to make lead time as small and
predictable as possible.
FROM THE
CLA SS
10
Page § 74
Managing and measuring Flow
Cycle Time
Due Date Performance
Throughput
Cumulative Flow Diagram
Flow Efficiency
Issues and Blocked Work
Items
Failure Load
0
50
100
150
200
250
R
elease
1R
elease
2R
elease
3R
elease
4
Failure Load
Number
of total
defects
Escaped Defects
HowSexyIsThat?
11
HowMotivating?
12
AreYouDoingThatTo
YourTeams?
13
Really?
14
IGuessYouMissed
Something
15
16
Agileisnotjustamethodologyor
process,it’samindset,acultureand
workingcoachingandmanagement
approachsupportedbytechniquesand
tools.
17
HumanRelationsover
processesandtools
18
Let’sMakeTheAssumptionThat
YouWillUseThisToolToVisualise
TheWhole…AndGet
EngagementAndInteraction
19
Let’sStartInAMad
Retrospective
20
WHAT MA DES YO U MAD DURI NG YOUR W ORK?
WH AT M AKES YO U WHAT MA KE S YOU HAP PY?
ON WHAT AR E YOU AF RAID?
AskToIndividualsOnWhatThey
AreWorkingOn (NoLaptop
Permitted)
22
EVE RY SINGLE TA SKS YOU ARE WORKI NG ON
L IST
thenaskthemtoconsolidateall
thedifferenttypesofworkina
commonstream
24
WhenYouAreAligned,
ThenStartToImproveIt
26
Kanban
+ improve
2
28
BUSINESS A S USUA L
DE MA ND
OUTCOME
PROCESS
ROOTS
FR UITSSink&Cherrytree
29
DEM AND
OUTCOME
PROCESS
ThisIsTheWorkStream
31
Manage the Tap
In Scrum, it’s PO’s job!
DEM AND
OUTCOME
PROCESS
32
Manage the Sink
In Scrum, it’s Scrum Master’s job!
DEM AND
OUTCOME
PROCESS
33
what if your
organisation is
looking like this?
34
or like this?
35
How can this helping us?
36
capacity
output
input
demandmanagement
In Agile, we use LEAN techniques to understand the
demand workflow.
The demand flow is a simple process: demand meets
capacity and, according to the capacity, demand can be
treated more or less swiftly.
Agile Demand Management
Phase1
focus on the output
• delivering each time helps you to focus on what
matters and enables discussion between the
stakeholders
• delivering drives fear out!
37
Phase2
focus on input
• managed by a single person to insure
permanent flow
• empowers PO’s position
• strong stakeholder’s engagement
38
Phase3
focus on the sink,
on the capacity
39
40
then limit the WIP
41
In all situations, no one sees the deposit
to the bottom of the sink
deposit
42
phase 2 will trouble water
trouble water
43
Agile coaches and
scrum masters focus to
"toss" the container in
the sink (the work and
team members) during
the retrospective with
the aim to liquefying
the deposit as soon as
possible.
44
prioritise, sort
45
BUSINESS A S USUA L
ROOTS
FR UITSHowToPrioritise?
46
What’s work?
There are 3 types of generally accepted work:
• those that produce value (fruits)
• those used to produce value (roots)
• and routine (transactional) aka « business-as-
usual »
Fruits are the expected outcome of planting: CA, benefits, etc ...
"Robots" are the feed channels for the existence and growth of fruits.
Anything that is neither "fruit" nor "roots" are called Business-as-usual
(BAU).The BAU is time consuming and can not be totally eliminated.
But it can be controlled by treatment.
BUSINESS AS USUAL
ROO TS
FRUI TS
•Lean explains that you have to optimise the flow i.e. reducing the BAU, optimise
the « roots » so that each harvest produce the same « fruits ».
•Agile is more pragmatic. We consider that BAU cannot be eliminated but should be
under control.
•Scrum explain that you have to focus on business value i.e. increasing fruits
harvesting.
•Agile also explains that both development and production proceed in a sustainable
pace.
47
TooFrequentlyObservedAberrations
48
Usually performance indicators are on « BAU »:
• the process is defined until the end-of-times
• each input produces almost the same output
(defined process)
Working hypothesis have never been validated nor experienced.They
are mostly driven by annual budget
Here the organisation is disconnected from reality and objective is to
reinforce functional silos (keeping the organisation performance at the
lowest level).
49
Important are the results (fruits)
• short term thinking
TooFrequentlyObservedAberrations
ThenYouAreReadyTo
DesignYourBoard
50
…AndImprovedIt…
AgainAndAgain
51
UntilOneDay,WhenTheTeamHas
FoundItsParticularWorkProcess.
ThenYouCanStartToMakeItFancy.
52
SomeExamples
58
Conclusion
60
KanbanHelpsToMake
TheWorkTransparent
61
VeryLastWords
62
63
PR O DU CT IVITY E FF IC IEN CE
EFFECTIVEN
ESS
P RO D UCTI V ITY:
YOU D O A LOT OF WORK, BUT
IS IT THE GOOD WORK?
EFFICIENCE:
YOU DO YOUR WO RK EASILY,
BUT DID I T REAC H THE
MAXIMUM IMPACT?
EFFECTIVENESS:
YO U DO THE RIGH T WO RK AT
THE RIGH T TIME. IS THE
PROC ESS REP EATAB LE?
AGILE
64
PUR POS E
MAST ERY
AUT ONOMY
Purpose = only start the
work with clear purpose
Autonomy = good results
come from autonomous
people
Mastery = mastery through
continuous improvement
Result = it’s by combining
purpose/autonomy/mastery
that you can create a
sustainable value delivering
organisation
SOURCE:
 DRIVE »D.PINK
65
PUR POS E
MAST ERY
AUT ONOMY
Outcome
SOURCE:
« DRIVE »D.PINK
RELATEDNESS
SAF E
CONTA INER
COMPE TENCE
MEA NI NG
66
PIERR E E. N EIS
PIERRENEIS@UPWARD.CONSULTING
Human
Agile by Nature
W WW.AGILE4HR.NET

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How To Start My Kanban – Pierre Neis