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Web and Social Media Strategies
Chris More – Associate Director
Max Spiegel – Web and Social Media Strategist
November 2010
Agenda
• Web Strategy
• Extension County Websites
• Social Media Strategies
• Team Collaboration
• Questions
Extension County Website Template
Extension County News
Extension County News Edit
Extension County Events
Extension County Event Edit
Extension County Directory
Extension County Office Directions
Extension County 4-H Program
The big question…
When will it be available to all counties?
How do I get started?
• September-November: Currently finalizing the
template with two pilot counties: Clinton and
Westmoreland.
• December: Launch two pilot websites
• Early 2011: Other counties will be contacted for
training and to get started.
Next steps for counties
• Hold from creating any new county-based websites
or performing any major redesigns.
• Purge or trim off old content that is no longer
relevant (newsletters from 1999).
• Review the two pilot sites after they are launched
and announced.
• The Web Services team will contact the counties
when they are ready to move into Plone.
• Focus on content and visitor needs
Social Media
The Why & How
(To Be Awesome)
Web 1.0 vs. Web 2.0
• Web 1.0
• Web as information
• Billboard or postcard
• Web 2.0
• Web as participation
• Communication
• Information sharing
• Collaboration
• Networking
What’s the point?
They’re Talking Whether You Are or Not.
Web 2.0 Toolsets
Web 2.0 Toolsets Categories
Market Share
• Would you start a business at the end of an empty
dead-end road?
• Go where the party is at!
• Facebook
• Twitter
• Youtube
How to Behave
• Old rules still apply!
• Know the room
• Look appropriate
• Sound smart
• Observe and adjust
• Make a connection
• Brag modestly
Twitter Good Practices
• Follow those who you want to follow you
• Cross link your efforts
• Tweet about a YouTube video you uploaded
• Be welcoming & friendly - say hello to your new followers or folks that
you would like to get to know.
• Engage people - ask questions and respond to queries that interest you.
• Be humorous - funny Tweets really help to break up the timeline.
• Inform - provide useful information and news items.
• Monitor self-promotion - it is fine to promote your projects and work,
but nobody likes to be spammed all day
• Promote others - “retweet” liberally and highlight good work.
• Listen - there’s no need to dominate the conversation all the time, so
spend some time just reading what others are saying/Tweeting.
• Be human - not always obvious but most important, being a “real”
person is probably the most important trait of any effective Twitter user.
If you build it, will they come?
• Do we place a yellow page ad, and then ask what
we can do to get people to look at it?
• People must be looking for it
• Search engine optimization techniques
• Pay per click/impression advertisements
(Google, Facebook, YouTube)
• Diligence & patience
• Be Interesting
Demographics
Practice
• Facilitating
• What’s already going on?
• Searching
• Listening
• Linking
• Think about them, not us
• What can we add to their social network?
• Steal this content!
• Share on social networks
• “Like” or “Recommend” buttons
Share and Connect
Google Alerts
What’s RSS?
“Push” your content
“Distribute” your content
Impact on Facebook
• Geographic and
demographic
information
• Number of
comments,
interactions, “post
quality” and more.
Impact on Twitter
Impact on YouTube
• Demographics
• How are people
watching?
• “Hot spots”
Feedburner Stats
Google Analytics and Campaigns
Social Media Recap
• Talk about others
• Go where the party is at
• Allow your content to be shared
• Be interesting!
Collaboration with Teambox
• Communication and collaboration tool for
teams and projects.
• Move the conversation from inbox to an online
collaborative environment.
• Available to anyone with a Penn State or friends
of Penn State account. Anyone can create a
project!
• Similar design to Facebook groups and Twitter,
but on an internal and secure server.
Teambox Project
Teambox New Conversation
Teambox Email Notifications
Teambox Tasks
Teambox Pages
Teambox Get Started
• Create account at:
http://agsci.psu.edu/teambox
• Penn State Web Access ID: abc123
• Email: The primary email address you use
abc123@psu.edu or jdoe@psu.edu
• Need help?
• Go to http://agsci.psu.edu and search college for
teambox.
Questions?
Chris More cmore@psu.edu (@chrismore)
Max Spiegel mds118@psu.edu (@maxspiegel)

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Extension Websites and Social Media Strategies

  • 1. Web and Social Media Strategies Chris More – Associate Director Max Spiegel – Web and Social Media Strategist November 2010
  • 2. Agenda • Web Strategy • Extension County Websites • Social Media Strategies • Team Collaboration • Questions
  • 11. The big question… When will it be available to all counties? How do I get started? • September-November: Currently finalizing the template with two pilot counties: Clinton and Westmoreland. • December: Launch two pilot websites • Early 2011: Other counties will be contacted for training and to get started.
  • 12. Next steps for counties • Hold from creating any new county-based websites or performing any major redesigns. • Purge or trim off old content that is no longer relevant (newsletters from 1999). • Review the two pilot sites after they are launched and announced. • The Web Services team will contact the counties when they are ready to move into Plone. • Focus on content and visitor needs
  • 13. Social Media The Why & How (To Be Awesome)
  • 14. Web 1.0 vs. Web 2.0 • Web 1.0 • Web as information • Billboard or postcard • Web 2.0 • Web as participation • Communication • Information sharing • Collaboration • Networking
  • 16. They’re Talking Whether You Are or Not.
  • 18. Web 2.0 Toolsets Categories
  • 19. Market Share • Would you start a business at the end of an empty dead-end road? • Go where the party is at! • Facebook • Twitter • Youtube
  • 20. How to Behave • Old rules still apply! • Know the room • Look appropriate • Sound smart • Observe and adjust • Make a connection • Brag modestly
  • 21. Twitter Good Practices • Follow those who you want to follow you • Cross link your efforts • Tweet about a YouTube video you uploaded • Be welcoming & friendly - say hello to your new followers or folks that you would like to get to know. • Engage people - ask questions and respond to queries that interest you. • Be humorous - funny Tweets really help to break up the timeline. • Inform - provide useful information and news items. • Monitor self-promotion - it is fine to promote your projects and work, but nobody likes to be spammed all day • Promote others - “retweet” liberally and highlight good work. • Listen - there’s no need to dominate the conversation all the time, so spend some time just reading what others are saying/Tweeting. • Be human - not always obvious but most important, being a “real” person is probably the most important trait of any effective Twitter user.
  • 22. If you build it, will they come? • Do we place a yellow page ad, and then ask what we can do to get people to look at it? • People must be looking for it • Search engine optimization techniques • Pay per click/impression advertisements (Google, Facebook, YouTube) • Diligence & patience • Be Interesting
  • 24. Practice • Facilitating • What’s already going on? • Searching • Listening • Linking • Think about them, not us • What can we add to their social network? • Steal this content! • Share on social networks • “Like” or “Recommend” buttons
  • 30. Impact on Facebook • Geographic and demographic information • Number of comments, interactions, “post quality” and more.
  • 32. Impact on YouTube • Demographics • How are people watching? • “Hot spots”
  • 34. Google Analytics and Campaigns
  • 35. Social Media Recap • Talk about others • Go where the party is at • Allow your content to be shared • Be interesting!
  • 36. Collaboration with Teambox • Communication and collaboration tool for teams and projects. • Move the conversation from inbox to an online collaborative environment. • Available to anyone with a Penn State or friends of Penn State account. Anyone can create a project! • Similar design to Facebook groups and Twitter, but on an internal and secure server.
  • 42. Teambox Get Started • Create account at: http://agsci.psu.edu/teambox • Penn State Web Access ID: abc123 • Email: The primary email address you use abc123@psu.edu or jdoe@psu.edu • Need help? • Go to http://agsci.psu.edu and search college for teambox.
  • 43. Questions? Chris More cmore@psu.edu (@chrismore) Max Spiegel mds118@psu.edu (@maxspiegel)