Personal Information
Entreprise/Lieu de travail
Greater Atlanta Area, Georgia United States
Profession
Director at Alvarez & Marsal
Secteur d’activité
Apparel / Fashion
Site Web
www.alvarezandmarsal.com
À propos
A Director with Alvarez & Marsal in Atlanta, Art specializes in strategy and performance improvement for healthy and unhealthy companies and also serves the private equity community.
With 19 years of combined industry and consulting experience, Art serves clients across the following industries: Banking, Education, Financial Services, Healthcare, Retail, Power and Utility, Public Sector, Telecommunications, and Travel and Entertainment.
Mots-clés
contact center
call center
metrics
crm
strategy
multichannel
six sigma
process improvement
customer service
roi
quality
qa
mobile
third party risk management
retention; churn; win-back; crm
social
new york
crmevolution
project management
financial services
customer listening
voice of the customer
voc
trends
customer segmentation
sales
netbank
frost & sullivan
marketing
online
service
barcelona
customer experience
cem
cx
spain
quality assurance
salesforce
dreamforce
icmi
customer engagement
client services
b2b
business development
digital
crm; technology; software; cio; selection
Tout plus
- Présentations
- Documents
- Infographies