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“Developing a Mobile Content
Strategy That Works”
Ahava Leibtag
President
Aha Media Group, LLC
www.ahamediagroup.com
@ahavaL
#cmworld
Football on Your Phone
http://www.youtube.com/watch?v=jn5zytfm9N
o

@ahavaL #cmworld
Mobile Devices

@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
@ahavaL #cmworld
What do we know?
People interact with digital information
because they want:
• Information
• To perform a task
• Entertainment
@ahavaL #cmworld
9 out of 10 mobile searches lead to action;
over half lead to purchase

@ahavaL #cmworld
THERE’S SO MUCH WE DON’T
KNOW

@ahavaL #cmworld
Fixed or Fluid?

@ahavaL #cmworld
Focused or Distracted?

@ahavaL #cmworld
What do we know?

@ahavaL #cmworld
Who are they?
• 52% of US laptop owners also have a
smartphone
• 31% of US smartphone owners have a tablet
• 13% of Americans own a laptop, tablet and
smartphone
@ahavaL #cmworld
Where are they?

@ahavaL #cmworld
Where are they?

@ahavaL #cmworld
When are they?

@ahavaL #cmworld
@ahavaL #cmworld
Mobile: The Jobs of a Content
Marketer
Job #1: Understand content and distribution
Job #2: Know the technical elements
Job #3: Understand the use-case scenario

Job #4: Create a user-friendly mobile experience
@ahavaL #cmworld
Job #1:
Understand Content
and
Distribution
@ahavaL #cmworld
@ahavaL #UXPA2013
@ahavaL #cmworld
Social Media Mobile Stats
• 67% of monthly users are on mobile on
Facebook
• 60% of all Twitter users are mobile
• 40% of all videos are watched on YouTube
using a mobile device
@ahavaL #cmworld
Job #2:
Understand the technical elements
so you can work as an effective
part of the team
@ahavaL #cmworld
Environments Available
• M.dot
• App
• Responsive

@ahavaL #cmworld
#cmworld, @ahavaL
M.dot

@ahavaL #cmworld
@ahavaL #cmworld
App

@ahavaL #cmworld
Responsive

@ahavaL #cmworld
@ahavaL #cmworld
Divorce content from design

@ahavaL #cmworld
@ahavaL #cmworld
Pros and Cons
Pros

Cons

Mobile

• Was the standard in the
industry

• Two websites
(codebases) to maintain
• Doesn’t always scale on
every device

Native Application (App)

• Download and keep on
their devices

• Have to maintain
website and app

Responsive

• One codebase
• Scales on any device

• Hard to find good
designers who know
how to design for
responsive
• Not all ad works scale
ads

@ahavaL #cmworld
A Google survey found that 65% of US smartphone
shoppers preferred to use mobile Web
to mobile apps for shopping
(April 2013)

@ahavaL #cmworld
Job #3:
What are the
Use-Case Scenarios?

@ahavaL #cmworld
How do we know more about our
customers?

• Research
–
–
–
–
–

Analytics
Build personas
Build scenarios
Test in the lab
Test in the wild

• Cross-device usage
@ahavaL #cmworld
Analytics

@ahavaL #cmworld
@ahavaL #cmworld
Cross-device Usage
• 86% of Americans use a smartphone while
watching TV

• 68% of smartphone usage happens at
home
@ahavaL #cmworld
@ahavaL #cmworld
You can never know enough about
your user audience. EVER.

@ahavaL #cmworld
Job #4:
How do we
create a user-friendly mobile
experience?
@ahavaL #cmworld
User-Friendly Design and
Voice/Tone
•
•
•
•
•

Loading times
Ergonomic design
Touchpoints
Cues
Microinteractions
@ahavaL #cmworld
Loading Times

@ahavaL #cmworld
75% of people would not return to
mobile websites that took longer
than 4 seconds to load
@ahavaL #cmworld
Ergonomics

©Luke Wrobleski

@ahavaL #cmworld
Touchpoints

@ahavaL #cmworld
Touchpoints

@ahavaL #cmworld
Cues

@ahavaL #cmworld
Microinteractions

@ahavaL #cmworld
Mobile Glossary

http://ahamediagroup.com/mobileglossary/

@ahavaL #cmworld
@ahavaL #cmworld
QUESTIONS?
Ahava Leibtag
Aha Media Group, LLC

ahava@ahamediagroup.com
Twitter: ahavaL
301-452-5331
@ahavaL #cmworld

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Developing a Mobile Content Strategy That Works