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Lean Office - Mistake Proofing & Poka Yoke Superfactory Excellence Program™ www.superfactory.com © 2005 Superfactory™.  All Rights Reserved.
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2005 Superfactory™.  All Rights Reserved.
Everyday Examples © 2005 Superfactory™.  All Rights Reserved. New lawn mowers are required to have a safety bar on the handle that must be pulled back in order to start the engine. If you let go of the safety bar, the mower blade stops in 3 seconds or less.  Fueling area of car has three error-proofing devices:  1. insert keeps leaded-fuel nozzle from being inserted  2. tether does not allow loss of gas cap  3. gas cap has ratchet to signal proper tightness and  prevent overtightening.   3.5 inch diskettes cannot be inserted unless diskette  is oriented correctly. This is as far as a disk can be inserted upside-down.  The beveled corner of the diskette along with the fact that the diskette is not square, prohibit incorrect orientation.
Everyday Examples Whose signature is required? © 2005 Superfactory™.  All Rights Reserved. Before: After:
Ten Types of Human Mistakes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© 2005 Superfactory™.  All Rights Reserved.
[object Object],© 2005 Superfactory™.  All Rights Reserved.
Applications to Services ,[object Object],[object Object],[object Object],[object Object],© 2005 Superfactory™.  All Rights Reserved. 1/3 of customer complaints relate to  problems caused by the customer themselves

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Office Mistake Sample

  • 1. Lean Office - Mistake Proofing & Poka Yoke Superfactory Excellence Program™ www.superfactory.com © 2005 Superfactory™. All Rights Reserved.
  • 2.
  • 3. Everyday Examples © 2005 Superfactory™. All Rights Reserved. New lawn mowers are required to have a safety bar on the handle that must be pulled back in order to start the engine. If you let go of the safety bar, the mower blade stops in 3 seconds or less. Fueling area of car has three error-proofing devices: 1. insert keeps leaded-fuel nozzle from being inserted 2. tether does not allow loss of gas cap 3. gas cap has ratchet to signal proper tightness and prevent overtightening. 3.5 inch diskettes cannot be inserted unless diskette is oriented correctly. This is as far as a disk can be inserted upside-down. The beveled corner of the diskette along with the fact that the diskette is not square, prohibit incorrect orientation.
  • 4. Everyday Examples Whose signature is required? © 2005 Superfactory™. All Rights Reserved. Before: After:
  • 5.
  • 6.
  • 7.