- Ahmad is a Jordanian national with 14 years of experience managing hospitality operations for international hotel chains. - He is currently the General Manager of Palma Beach Resort & Spa in Umm Al Quwain, UAE. - Previously he held roles such as Director of Food & Beverage at Hilton Hurghada Resort in Egypt and Assistant Food & Beverage Manager at InterContinental Hotel Al-Khobar in Saudi Arabia.

1. Ahmad CV.H.H 2012
2012
Resume of:
Ahmad .S. Hashem
Personal Mail: ahmadsy2002@yahoo.com
Mobile # UAE: +971501991736
Mobile # JOR: +962777041420
PERSONAL DATA:
Nationality: Jordanian
Sex: Male
Marital Status: Married, 2 children
Visa Status : Employment visa
Driving license : UAE Light Vehicle valid till 2021
Currant Address: United Arab Emirates , Umm Al quwain
SUMMARY OF VOCATIONAL EXPERIENCE:
Hotel education background equipped with comprehensive perspective
of the principle operations of the business situation
Have been worked in several companies that provide practical
management exposure
Self-motivated, guest oriented, friendly and able to work cooperatively
with others at all levels
Well Experienced and background pre-Opening Hotels.
5* Luxury hotels chains experience and 7 stars hotel and palace high
standards services
Fluent in English and very well experienced in the Micros, FIDELIO and
OPERA hotel system and other management system applications
Computer literate and fully conversant with most computer programs
and systems
GCC. Experience & Middle East & Africa

2. Ahmad CV.H.H 2012
Covering letter
Ahmad S. Hashem
First I would like to express my high interest in joining your esteemed Organization
I am a management professional, with 14 years of proven track record in driving
Business and managing major hospitality & Services for international chains hotels and resorts.
I have been working in an international chain such as: Grand Hyatt, Hilton Worldwide, Kempinski,
InterContinental Hotels Group with proven track of record in driving business and managing major
hospitality & Services as well as establishments.
Throughout the past years I got the opportunity to work in various positions in different GCC Countries:
UAE, KSA, Bahrain, and in the Middle East & Africa, Jordan, and Egypt. My last position was the Food &
Beverage Manager with the Hilton Worldwide in Hurghada - Egypt. One of biggest property in the region
EMEA. 1000 room and 22 F&B Outlets, the experience I have gained from working during the past years
enhanced and fine-tuned of my communication, public relations, and leadership and management skills. I
have been exposed to a wide range of markets and methods to achieve the goals of company targets at
all aspects
I am currently working as general Manager at palma beach resort & Spa united arab Emirates. Umm Al
quwain
Manage over all the hotel daily operation .
Based on my experience and skill competence, I would like to challenge myself to be one of your
potential candidates for a Management Role
My intentions and goals are to devote my full energy and skills to a will renowned and
Respectable firm, by being an active team member who is willing to cooperate with all
Colleagues to achieve the firm’s goals, mission and vision.
Please see the attached my CV where you will see the credentials of my professional working
experiences.
I am looking forward to the pleasure of hearing from you with regards to my interest in joining your team
and should you consider my qualifications meet your requirements, you may contact me on my number
indicated below.
Sincerely yours,
Ahmad S. Hashem
Mobile: 050 1991736

3. Ahmad CV.H.H 2012
Certificates of achievement & Awards:
Operational Finance Hilton Worldwide 2010
Performance Management Hilton worldwide 2009
Creativity and Marketing, Ireland development international (IDI &
Ministry of tourism. High professional management training (Egypt)
Operational finance strategy and profitability , (IDI & Ministry of tourism
High professional management training.( Egypt )
Hotel opening training IHG. Advance Management Training , including
brand, segmentations, Safety , standard , and putting all the hotel planning and strategies
Food & Beverage RevMAX. Train Trainer, Hilton Hotels worldwide MEA.
Management performances certificate
GCC. Protocol certificate
Service Excellence
HACCP Certificate rules and regulations Advance level
IHG. Be my guest certificate
IHG. I clean award, I fix Award, I Hire Award
EDUCATIONAL AND QUALIFICATIONS:
American Academy for Hotel Management
(Jordan & USA) Bachelor
Registered GLION Switzerland MBA – Hotel Management. E- Learning courses
Launched in Sept. 2011 End by second Q. Of 2013
Al Farouq Secondary - High School Amman Jordan General Certificate
Branch Hotelier all aspects
(Hotel Management 1999)
Philadelphia University BS. Jordan 2003 Science Administration and Finance
LANGUAGES:
Arabic: Excellent Speaking, Writing and Reading (Native language)
English: Fluent Speaking, Writing and Reading

4. Ahmad CV.H.H 2012
Working Background Experiences:
From March. 2011 to present.
Palma beach resort & Spa
General Manager
Summary of Responsibilities:
Setting Out To Win Winning through People Delivering Impressive Results
Understanding the Business
Achieve targets
Planning for Business
Valuing Diversity
Customer Focus
Influencing Outcomes
Team Building
Leading People
Managing Operations
Adaptability
Drive for Results
Hilton Hurghada Long Beach Resort – Egypt –Hurghada
From March 12t. 2009 to February .2nd.2011, 990 Rooms, F&B
Outlets. (22) 420 Employees (Kitchen, Steward, Restaurants, Bars)
Director of Food & Beverage
Summary of Responsibilities:
Directs the activities of the food & Beverage Department to maintain and
improve productivity, food quality, service, creativity , and merchandising to
increase volume, sales and profits.
Maintain effective communication on the activities of the department with the
other operating departments in the hotel in order to provide the best possible
service to the guest of the hotel.
Hire and discharge all food and beverage supervisors and assistants
Describes, assigns and delegates responsibility and authority of the operation of
various sub departments under my supervision.
Responsibilities included: Planning, Budgeting, proposed the financial
operations, revenue proposal forecast, Organizing, training , Performance
appraisal, recruitment, duty rotation,
Conducted daily briefings, Food and Beverage Meetings and other meetings as
needed to obtain optimal results
Overseas the departmental skills training program and are responsible for

5. Ahmad CV.H.H 2012
having relevant manuals revised as necessary.
Assists the sub department heads to establish and then achieve predetermined
profit and productivity objectives and desired standards .
Direct the functions of the administration and planning of the food and beverage
department to meet the daily needs of the operation, insures decisions are made
the corresponds to those of the general manager, and established policies
InterContinental hotel Al-Khobar, April.2007 to Feb 2009,
(Pre –opening) Boutique Business hotel 5 stars
Kingdom of Saudi Arabia (Al- Khobar)
Banquet & Catering Manager from April.2007 to sept.2007 and promoted
as Assistant Food & Beverage Manager I/C From Oct.2007 till Feb.2009
Summary of Responsibilities:
Assists Manager in planning and organizing successful Food and Beverage activities in
the hotel and overseas
Maintains knowledge of trends, systems, practices and equipment in food and
beverage through trade literature, hotel show and site visits
Performs related duties and special projects as assigned
Conducts daily briefings, Food and Beverage Meetings and other meetings as needed
to obtain optimal results
Attends and participates to other meetings as required by the administrative calendar
Assists Manager in keeping an up-dated Hotel Policies and Procedures file and updated
files on all Food and Beverage matters
Assists Manager in setting Food and Beverage goals and developing strategies,
procedures and policies
Assists Manager in settings standards of all food Beverage and equipment purchases
in accordance with IHG guidelines
Participates in the preparation of the hotel's revenue plan and marketing programs
Monitors local competitors and compare their operation with the hotel Food and
Beverage operation
Kempinski Ishtar hotel & Resort Dead Sea Jordan
(Grand Opening, Transfer) Sept. 2006 to April 2007,
Outlets operation Manager (Reporting to EAM, I /C F&B)
Summary of Responsibilities:
the responsible to manage all service Of F&B Outlets ensuring clients’ satisfaction and
adherence to service standards and operating procedures , Leads an effective service
team including recruitment, training and development, supervision and performance
management in order to ensure clients’ satisfaction and adherence to service standards.
Daily information of the VIP guests and various treatments for them controls their
correct distribution to the rooms; serve. Coordination of the working process and
efficient use of the employees’ working time:
- Distribution of duties and coordination of service,
- High level of servicing the guests,
- Distribution of the service position

6. Ahmad CV.H.H 2012
Emirates Palace Managed by (Kempinski) November. 2004 to
Aug. 2006. 7 stars Pre-Opening Team Abu Dhabi - United Arab
Emirates as Assistant Butler Manager then was Transferred To F&B
Department as. Outlets manager, Le Vendome
Brasserie. All day dining
Summary of Responsibilities:
Assist the manager to Manage supervision the daily operations and focused of the guest
on delivering a personalized service at very high level of standard, problem solving to
increase guest satisfaction and recognition. As a part of my Job Responsibilities, I was
required to supervise and handle all the guest inquiries in order to exceed guest
expectations and require an excellent communication skill with Guest and colleagues at
all levels. I have also done the multi skill training in most of the major department
within the hotel and palace that include the Front Office, Housekeeping, and Food and
Beverage. of and focused on problem solving .as well as gained more knowledge and
skill to ensure that I have enough confident, knowledge and skill to deliver a high-level
standard of service.
Jordan InterContinental hotel, Dec. 2001 to Oct. 2004
Amman – Jordan
Food & Beverage Supervisor, Burj Al Hamam, Oriental Restaurant,
Summary of Responsibilities:
Lead, coordinate and supervised operations of Restaurant diverse environments. Created
And maintained a performance environment characterized by positive leadership and a
strong team orientation. Motivated staff to improve efficiency, accordingly, provided
training and development opportunities as appropriate. Reviewed problems with
customers and worked to provide effective solutions that met both organizational and
customer needs, Ability to remain at ease in stressful environments, and effectively
handle multi-task levels of responsibility.
Grand Hyatt Hotel Amman – Oct. 1998 to Nov.2001
(Pre-opening), Waiter preparation team leader, Grand Café
(All day dinning) Oryx bar & Lounge
Multi Skills Training
Certificate departmental trainer Hyatt international Hotels
Al Dente Restaurant, July. 1995 to Sept. 1998,
Italiano Restaurant Senior Waiter
PROFESSIONAL REFERENCES: Available upon request