2. 2
• Understand the concept of professional image
• knowing the importance and significance of
professional image & etiquette
• Prepare yourself with the right dressing for the right
job
• Demonstrate good human relations in a professional
environment
Objective
4. 4
Four Attributes of
Professional Image
• Appropriate Business Appearance
• Use of correct manners and
etiquette
• Appropriate personal behavior
• Effective communication
5. What is Business Etiquette?
5
•Presenting Yourself
•Good Manners
•Caring to others
•Respect of others
•Being comfortable around others and making
them comfortable around you
•No gender issue
7. 7
Tips on dressing for the job
•Schedule haircuts at regular intervals
• Press your clothing
• Wear collared shirts
8. 8
Tips on dressing for the job
Make sure your clothing is clean and mended
Wear clothing that fits your figure
Keep your breath fresh
Wear shoes that are well maintained
Smell fresh!! Use a Deodorant or Perfume.
9. Tips on dressing for the job – For Men
For men: Wear an undershirt under
your dress shirt
Go to work clean shaven
Keep your hands manicured and
clean
If wearing a blazer- button blazer
or jacket when you stand
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10. Tips on dressing for the job – For Women
10
Don’t wear more than 13
accessories
Hair and nails must be clean
and groomed
If you wear nail polish, make
sure it is a conservative
colour
Your hair should be pulled
away from your face
11. Dressing at Workplace
• Casual Attire is fine…
But…
• Don’t wear torn or tattered clothing.
• Don’t wear offensive logos/Patterns, or logos of
other companies.
• Men should shave regularly.
• No shorts, or short length clothes.
• No flip-flops.
11
12. 12
REMEMBER…
You never get a second chance to make a
good first impression!
Always take pride in your appearance.
NEVER, NEVER, UNDERESTIMATE THE
POWER OF YOUR APPEARANCE
Dress for the position you want, not the position you have
14. First Impressions
• Within 30 seconds people judge your
– Economic level
– Educational level
– Social position
– Level of sophistication
– Level of success
• Within 4 minutes people decide your
– Trustworthiness
– Compassion
– Reliability
– Intelligence
– Capability
– Humility
– Friendliness
– Confidence
14
15. Making Positive First Impressions
• Determine audience
• Identify their expectations
• Establish objectives
• Dress, behave, and communication in a way that
reflects audience expectations
15
16. A,B,Cs of Image
• Appearance
– Color, wardrobe, grooming
• Behavior
– Etiquette, civility, attitude
• Communication
– Verbal, nonverbal, written
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17. Professional Etiquette—
Meeting and Greeting
• Handshake: offer entire hand, web-
to-web, shake lightly and release
• Know whom to introduce first
– Junior to senior
– Fellow worker to client
• Eliminate slang/jargon from your
vocabulary
• Always on time, always
organized, always ready
17
18. You extend a handshake When…
• Someone offers his/her hand to you
• First meeting someone
• Greeting guests
• Greeting your host/hostess
• Saying goodbye
18
19. The Proper Handshake
• Involves eye contact
• Is firm put painless
• Lasts about two seconds
• Takes only two or three
pumps
• Doesn’t continue through
the entire introduction
19
20. Business networking
in social situations
• Never introduce yourself
by your title
• Name tags on your right
shoulder
• Keep your right hand free
• Stay informed of current
events
• Maintain eye contact
20
21. Showing Respect
• Always use titles with customers unless they are
about your age and rank
• Don’t keep customers waiting
• Escort clients out
• When someone of higher rank or from outside
the organization enters, everyone in the office
stands
• Junior employees stand until seniors sit
21
22. Business Cards
• Manage business card exchanges flawlessly
• Always have a supply of cards
• Ask for someone’s card before offering your own
• Present card face up
• Take time to look at received card
• NEVER turn down an offered card
• Be selective when distributing cards
• Be aware of international card etiquette
22
23. Hugs & Kisses
• Hugs & kisses are
inappropriate in any
business environment
• Touching others in the
workplace, whether
they are of the same
gender or not, is
impolite
23
24. Hugs & Kisses
• No patting someone on the back
• No putting your arm around someone
• No putting your hand on his or her
shoulder
24
25. What About Doors?
• If you reach the door first, open it, go through
it and hold it
• Allow Senior executive to reach door and go
through it first
• In any case, always thank a person who holds a
door for you.
25
27. Small Talk
• 3 distinct parts
– Opener
– Middle
– Break away
27
28. Small Talk Openers
• Individuals
– Compliment, weather, food, current event
– Good morning, good afternoon etc.
• Group
– “How do you all know each other?”
– “Will you be traveling this summer?”
28
29. Small Talk Middle
• Safe topics
– Sports, books, movies, theater, art, travel
• Questions
– Ask, listen, elaborate with matching
experience, Ask again
• Be more interested than interesting
29
30. Small Talk Break-Away
• Stay no more than 10 min in one place
• Break-away lines
– “I don’t want to monopolize you.”
– “I’m going to circulate.”
– “I see someone I must meet.”
• Tell them you enjoyed speaking with them
• Discuss next steps
– Going for food, to next person, etc.
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32. E-mail Etiquette
• E-mail only those people to whom your
messages actually pertain to—don’t send mass
or chain letters
• M-ake a point of responding to messages
promptly
• A-lways use spell-check and grammar check
before sending messages—be brief and clear
• I-nclude your telephone number in your
message
• L-earn that e-mail should be used for business
rather than personal use—don’t send anything
you wouldn’t want to see in public
• Send “Thank you” letters in return
• Always include a cover letter for written
documents (need based)
• Every written invitation gets a response unless
it asks for money 32
33. Placing Calls
• Let people know right
away who’s calling
• Try to call when you
know it’s convenient
• If you get another
call, the first caller has
priority
33
34. Telephone manners
• Answer the phone with your name and company (or
department)
• When placing calls, state your name and company or
department immediately when phone is answered
• Speak clearly
• State the purpose of your call
• Don’t use speakerphone for calls
• Always smile when using the phone
• Say please and thank you
• Judge your audience before making small talk
• Return your calls
34
35. Office Etiquette
• Be self-aware--use common sense
• Mind your own business
• Avoid strong cologne
• Never ever go over your supervisor’s head
• Obey your company’s business dress attire
• Keep your germs to yourself
• Treat every employee with the same respect
• Do not post things of an offensive nature
• No matter your job or your title, always hold
yourself to a higher standard
35
36. Meeting Etiquette
• Always have your
calendar, notebook & pen
• Never bring up personal
problems/issues in a professional
situation
• Avoid “you” talk
• Stay on schedule
• In conference rooms hang back
until power players have taken
seats: ends and middle sides of
table are power seats
36
