SlideShare une entreprise Scribd logo

ITIL Service Desk Tools

•
•
A
ahmedshama

Session presented by Ahmed Abd El-Moneim at the ITSMF Egypt (EAITSM) annual conference at Egypt October 2009

Technologie
1  sur  31
Prepared by: Ahmed Abd El-Moneim EAITSM
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
 
 
 
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object]
 
 
 
 
Vendor Website HP https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-85%5E12473_4000_100__ BMC www.bmc.com CA www.ca.com/us/service-desk.aspx Front Range www.frontrange.com/itsm.aspx EMC www.infra.co.uk Axios www.axiossystems.com Service-Now www.service-now.com IBM www-01.ibm.com/software/tivoli/products/service-request-mgr Epicor www.epicor.com/Products/Pages/ITSM.aspx Numara Software www.numarasoftware.com/FootPrints ZohoCorp www.servicedeskplus.com
 
Thank You

Recommandé

Comarch ICT Service Desk - infographic
Comarch ICT Service Desk - infographicComarch ICT Service Desk - infographic
Comarch ICT Service Desk - infographicComarch_Services
 
Helpdesk Services
Helpdesk ServicesHelpdesk Services
Helpdesk ServicesGss America
 
ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service DeskMousa Bawadi (IT Manager ,MA ,PMP , PMOC )
 
Presentation of helpdesk
Presentation of helpdeskPresentation of helpdesk
Presentation of helpdeskArchana Negi
 
How to implement effective ITSM System
How to implement effective ITSM SystemHow to implement effective ITSM System
How to implement effective ITSM SystemAna Meskovska
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service DeskSkyCentral
 
Service Desk Proposition Presentation
Service Desk Proposition PresentationService Desk Proposition Presentation
Service Desk Proposition PresentationSimonAnthony
 
It Service Management Implementation Overview
It Service Management Implementation OverviewIt Service Management Implementation Overview
It Service Management Implementation OverviewAlan McSweeney
 

Recommandé

Comarch ICT Service Desk - infographic
Comarch ICT Service Desk - infographicComarch ICT Service Desk - infographic
Comarch ICT Service Desk - infographicComarch_Services
 
Helpdesk Services
Helpdesk ServicesHelpdesk Services
Helpdesk ServicesGss America
 
ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service DeskMousa Bawadi (IT Manager ,MA ,PMP , PMOC )
 
Presentation of helpdesk
Presentation of helpdeskPresentation of helpdesk
Presentation of helpdeskArchana Negi
 
How to implement effective ITSM System
How to implement effective ITSM SystemHow to implement effective ITSM System
How to implement effective ITSM SystemAna Meskovska
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service DeskSkyCentral
 
Service Desk Proposition Presentation
Service Desk Proposition PresentationService Desk Proposition Presentation
Service Desk Proposition PresentationSimonAnthony
 
It Service Management Implementation Overview
It Service Management Implementation OverviewIt Service Management Implementation Overview
It Service Management Implementation OverviewAlan McSweeney
 
ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service Deskjmansur1
 
Technical Support Helpdesk
Technical Support HelpdeskTechnical Support Helpdesk
Technical Support HelpdeskGagan Singh
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
IT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, TrendIT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, TrendVoyage Services Inc.
 
ITSM Project
ITSM ProjectITSM Project
ITSM ProjectOleksandr
 
Help Desk Presentation 09202009
Help Desk Presentation 09202009Help Desk Presentation 09202009
Help Desk Presentation 09202009guest75acf2
 
Top 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About ThemTop 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
 
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service DeskWahyu Primadi
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
 
ITIL Basic concepts
ITIL Basic conceptsITIL Basic concepts
ITIL Basic conceptsSpyros Ktenas
 
Standardize the Service Desk
Standardize the Service DeskStandardize the Service Desk
Standardize the Service DeskInfo-Tech Research Group
 
ServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview PresentationServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview PresentationServiceDesk Plus
 
ITSM and Service Catalog Overview
ITSM and Service Catalog OverviewITSM and Service Catalog Overview
ITSM and Service Catalog OverviewChristopher Glennon
 
Itil service desk business case
Itil service desk business caseItil service desk business case
Itil service desk business caseDavid Lutes
 
ITSM Presentation
ITSM PresentationITSM Presentation
ITSM Presentationitsm_at_hanover
 
ITSM Vendor Agnostic
ITSM Vendor AgnosticITSM Vendor Agnostic
ITSM Vendor AgnosticLarry Slobodzian
 
ITIL Service Operation 2011
ITIL Service Operation 2011ITIL Service Operation 2011
ITIL Service Operation 2011Marvin Sirait
 
ITSM Overview
ITSM OverviewITSM Overview
ITSM OverviewDaniel Ruggles CGEIT CRISC CISM CISSP CMC PMP
 
ITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationAxios Systems
 
Ca Service Desk Presentation
Ca Service Desk PresentationCa Service Desk Presentation
Ca Service Desk PresentationEmirates Computers
 
Incident Management
Incident ManagementIncident Management
Incident ManagementAbhishek Agnihotry
 

Contenu connexe

Tendances

ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service Deskjmansur1
 
Technical Support Helpdesk
Technical Support HelpdeskTechnical Support Helpdesk
Technical Support HelpdeskGagan Singh
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
IT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, TrendIT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, TrendVoyage Services Inc.
 
ITSM Project
ITSM ProjectITSM Project
ITSM ProjectOleksandr
 
Help Desk Presentation 09202009
Help Desk Presentation 09202009Help Desk Presentation 09202009
Help Desk Presentation 09202009guest75acf2
 
Top 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About ThemTop 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About ThemSolarWinds
 
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Evergreen Systems
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Abdulaziz AlFaify
 
ServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview PresentationServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview PresentationServiceDesk Plus
 
ITSM and Service Catalog Overview
ITSM and Service Catalog OverviewITSM and Service Catalog Overview
ITSM and Service Catalog OverviewChristopher Glennon
 
Itil service desk business case
Itil service desk business caseItil service desk business case
Itil service desk business caseDavid Lutes
 
ITIL Service Operation 2011
ITIL Service Operation 2011ITIL Service Operation 2011
ITIL Service Operation 2011Marvin Sirait
 
ITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationAxios Systems
 

Tendances (20)

ITIL Service Desk
ITIL Service DeskITIL Service Desk
ITIL Service Desk
 
Technical Support Helpdesk
Technical Support HelpdeskTechnical Support Helpdesk
Technical Support Helpdesk
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management Overview
 
IT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, TrendIT / Help Desk Support Service : Introduction, Advantage, Trend
IT / Help Desk Support Service : Introduction, Advantage, Trend
 
ITSM Project
ITSM ProjectITSM Project
ITSM Project
 
Help Desk Presentation 09202009
Help Desk Presentation 09202009Help Desk Presentation 09202009
Help Desk Presentation 09202009
 
Top 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About ThemTop 3 Help Desk Challenges & What You Can Do About Them
Top 3 Help Desk Challenges & What You Can Do About Them
 
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle. Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
Incident, Problem, Change, Knowledge…and Service Catalog? A Powerful Circle.
 
IT Service Desk
IT Service DeskIT Service Desk
IT Service Desk
 
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007Itil & Process Concepts Awareness Tadawul 5 Of March 2007
Itil & Process Concepts Awareness Tadawul 5 Of March 2007
 
ITIL Basic concepts
ITIL Basic conceptsITIL Basic concepts
ITIL Basic concepts
 
Standardize the Service Desk
Standardize the Service DeskStandardize the Service Desk
Standardize the Service Desk
 
ServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview PresentationServiceDesk Plus Overview Presentation
ServiceDesk Plus Overview Presentation
 
ITSM and Service Catalog Overview
ITSM and Service Catalog OverviewITSM and Service Catalog Overview
ITSM and Service Catalog Overview
 
Itil service desk business case
Itil service desk business caseItil service desk business case
Itil service desk business case
 
ITSM Presentation
ITSM PresentationITSM Presentation
ITSM Presentation
 
ITSM Vendor Agnostic
ITSM Vendor AgnosticITSM Vendor Agnostic
ITSM Vendor Agnostic
 
ITIL Service Operation 2011
ITIL Service Operation 2011ITIL Service Operation 2011
ITIL Service Operation 2011
 
ITSM Overview
ITSM OverviewITSM Overview
ITSM Overview
 
ITIL Practical Guide - Service Operation
ITIL Practical Guide - Service OperationITIL Practical Guide - Service Operation
ITIL Practical Guide - Service Operation
 

En vedette

The Importance of Great Service Desk Design
The Importance of Great Service Desk DesignThe Importance of Great Service Desk Design
The Importance of Great Service Desk DesignCA Nimsoft
 
10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service deskFreshservice
 
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...BMC Software
 
Free Service Desk Training Series | MetricNet's Service Desk Best Practices
Free Service Desk Training Series | MetricNet's Service Desk Best PracticesFree Service Desk Training Series | MetricNet's Service Desk Best Practices
Free Service Desk Training Series | MetricNet's Service Desk Best PracticesMetricNet
 
The service desk as a strategic function
The service desk as a strategic functionThe service desk as a strategic function
The service desk as a strategic functionHigherEdITMgt
 
Online Help Desk ppt
Online Help Desk pptOnline Help Desk ppt
Online Help Desk pptnagarjunagoud
 
Help desk ticket categories and classification scheme
Help desk ticket categories and classification schemeHelp desk ticket categories and classification scheme
Help desk ticket categories and classification schemeBuild a Help Desk
 
cultura-empresarial-unidad-iii
cultura-empresarial-unidad-iiicultura-empresarial-unidad-iii
cultura-empresarial-unidad-iiiITSM
 
Guide to telephony for Salesforce and Desk.com
Guide to telephony for Salesforce and Desk.comGuide to telephony for Salesforce and Desk.com
Guide to telephony for Salesforce and Desk.comDaniel Plume
 
Service Delivery Review Template
Service Delivery Review TemplateService Delivery Review Template
Service Delivery Review TemplateSOLGMNZ
 
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...Information Development World
 
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...DevOpsDays Tel Aviv
 
ITSM- Process-Guidelines to update a ticket
ITSM- Process-Guidelines to update a ticketITSM- Process-Guidelines to update a ticket
ITSM- Process-Guidelines to update a ticketPrasad Deshpande
 

En vedette (18)

Ca Service Desk Presentation
Ca Service Desk PresentationCa Service Desk Presentation
Ca Service Desk Presentation
 
Incident Management
Incident ManagementIncident Management
Incident Management
 
The Importance of Great Service Desk Design
The Importance of Great Service Desk DesignThe Importance of Great Service Desk Design
The Importance of Great Service Desk Design
 
10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk10 things you need to STOP doing in your IT service desk
10 things you need to STOP doing in your IT service desk
 
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
3. ITIL Categorization for Remedyforce- An Evolution into Service Desk Self S...
 
Free Service Desk Training Series | MetricNet's Service Desk Best Practices
Free Service Desk Training Series | MetricNet's Service Desk Best PracticesFree Service Desk Training Series | MetricNet's Service Desk Best Practices
Free Service Desk Training Series | MetricNet's Service Desk Best Practices
 
The service desk as a strategic function
The service desk as a strategic functionThe service desk as a strategic function
The service desk as a strategic function
 
Online Help Desk ppt
Online Help Desk pptOnline Help Desk ppt
Online Help Desk ppt
 
ITIL PPT
ITIL PPTITIL PPT
ITIL PPT
 
Help desk ticket categories and classification scheme
Help desk ticket categories and classification schemeHelp desk ticket categories and classification scheme
Help desk ticket categories and classification scheme
 
cultura-empresarial-unidad-iii
cultura-empresarial-unidad-iiicultura-empresarial-unidad-iii
cultura-empresarial-unidad-iii
 
Guide to telephony for Salesforce and Desk.com
Guide to telephony for Salesforce and Desk.comGuide to telephony for Salesforce and Desk.com
Guide to telephony for Salesforce and Desk.com
 
Service Delivery Review Template
Service Delivery Review TemplateService Delivery Review Template
Service Delivery Review Template
 
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...
The Measure of Success: Key Metrics for Monitoring Content Quality with Brian...
 
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...
Real-Time Metrics and Distributed Monitoring - Jeff Pierce, Change.org - Dev...
 
Microsoft Certified Trainer 2016
Microsoft Certified Trainer 2016Microsoft Certified Trainer 2016
Microsoft Certified Trainer 2016
 
ITSM- Process-Guidelines to update a ticket
ITSM- Process-Guidelines to update a ticketITSM- Process-Guidelines to update a ticket
ITSM- Process-Guidelines to update a ticket
 
Idm For Call Centre
Idm For Call CentreIdm For Call Centre
Idm For Call Centre
 

Similaire à ITIL Service Desk Tools

Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskStefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskIT Service and Support
 
Itism.v20160321.2eng public
Itism.v20160321.2eng publicItism.v20160321.2eng public
Itism.v20160321.2eng publicVolodymyr Mazur
 
RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services Abhishek Agnihotry
 
Motadata ITSM ServiceOps.pdf
Motadata ITSM ServiceOps.pdfMotadata ITSM ServiceOps.pdf
Motadata ITSM ServiceOps.pdfKIDOUKONE
 
Service Manager – The New Helpdesk & CMDB Solution
Service Manager – The New Helpdesk & CMDB SolutionService Manager – The New Helpdesk & CMDB Solution
Service Manager – The New Helpdesk & CMDB SolutionAmit Gatenyo
 
Managing IT Infrastructure And Applications Proactively For Performance And U...
Managing IT Infrastructure And Applications Proactively For Performance And U...Managing IT Infrastructure And Applications Proactively For Performance And U...
Managing IT Infrastructure And Applications Proactively For Performance And U...Vyom Labs
 
BMC BSM - Automate Service Management System
BMC BSM - Automate Service Management SystemBMC BSM - Automate Service Management System
BMC BSM - Automate Service Management SystemVyom Labs
 
Business Process Automation A Productivity Lever
Business Process Automation A Productivity LeverBusiness Process Automation A Productivity Lever
Business Process Automation A Productivity LeverKnoldus Inc.
 
Kaseya: 5 Tips for Education IT Directors
Kaseya: 5 Tips for Education IT DirectorsKaseya: 5 Tips for Education IT Directors
Kaseya: 5 Tips for Education IT DirectorsKaseya
 
CISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | InfosectrainCISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | InfosectrainInfosecTrain
 
Ppt Template
Ppt TemplatePpt Template
Ppt Templatepapdev
 
A Fool With A Tool V2
A Fool With A Tool V2A Fool With A Tool V2
A Fool With A Tool V2Linz1769
 
UiPath - IT Automation.pdf
UiPath - IT Automation.pdfUiPath - IT Automation.pdf
UiPath - IT Automation.pdfCristina Vidu
 

Similaire à ITIL Service Desk Tools (20)

Stefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service DeskStefanini Tech Team - Help Desk to Service Desk
Stefanini Tech Team - Help Desk to Service Desk
 
Dit yvol3iss44
Dit yvol3iss44Dit yvol3iss44
Dit yvol3iss44
 
Itism.v20160321.2eng public
Itism.v20160321.2eng publicItism.v20160321.2eng public
Itism.v20160321.2eng public
 
RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services RIMS: Remote Infrastructure Management Services
RIMS: Remote Infrastructure Management Services
 
Motadata ITSM ServiceOps.pdf
Motadata ITSM ServiceOps.pdfMotadata ITSM ServiceOps.pdf
Motadata ITSM ServiceOps.pdf
 
Service Manager – The New Helpdesk & CMDB Solution
Service Manager – The New Helpdesk & CMDB SolutionService Manager – The New Helpdesk & CMDB Solution
Service Manager – The New Helpdesk & CMDB Solution
 
Managing IT Infrastructure And Applications Proactively For Performance And U...
Managing IT Infrastructure And Applications Proactively For Performance And U...Managing IT Infrastructure And Applications Proactively For Performance And U...
Managing IT Infrastructure And Applications Proactively For Performance And U...
 
BMC BSM - Automate Service Management System
BMC BSM - Automate Service Management SystemBMC BSM - Automate Service Management System
BMC BSM - Automate Service Management System
 
It automation webinar presentation
It automation webinar presentation It automation webinar presentation
It automation webinar presentation
 
It automation webinar presentation
It automation webinar presentationIt automation webinar presentation
It automation webinar presentation
 
Motadata ITSM DCMS
Motadata ITSM DCMSMotadata ITSM DCMS
Motadata ITSM DCMS
 
Solusi Helpdesk ITSM dengan Motadata ITSM
Solusi Helpdesk ITSM dengan Motadata ITSMSolusi Helpdesk ITSM dengan Motadata ITSM
Solusi Helpdesk ITSM dengan Motadata ITSM
 
ISG POV Workplace of the Future February 2018
ISG POV Workplace of the Future February 2018ISG POV Workplace of the Future February 2018
ISG POV Workplace of the Future February 2018
 
Business Process Automation A Productivity Lever
Business Process Automation A Productivity LeverBusiness Process Automation A Productivity Lever
Business Process Automation A Productivity Lever
 
Kaseya: 5 Tips for Education IT Directors
Kaseya: 5 Tips for Education IT DirectorsKaseya: 5 Tips for Education IT Directors
Kaseya: 5 Tips for Education IT Directors
 
Cisa domain 4
Cisa domain 4Cisa domain 4
Cisa domain 4
 
CISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | InfosectrainCISA Domain 4 Information Systems Operation | Infosectrain
CISA Domain 4 Information Systems Operation | Infosectrain
 
Ppt Template
Ppt TemplatePpt Template
Ppt Template
 
A Fool With A Tool V2
A Fool With A Tool V2A Fool With A Tool V2
A Fool With A Tool V2
 
UiPath - IT Automation.pdf
UiPath - IT Automation.pdfUiPath - IT Automation.pdf
UiPath - IT Automation.pdf
 

Dernier

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Neo4j
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProduct Anonymous
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfEnterprise Knowledge
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processorsdebabhi2
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Enterprise Knowledge
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024Rafal Los
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024The Digital Insurer
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)wesley chun
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Igalia
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Servicegiselly40
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsMaria Levchenko
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherRemote DBA Services
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024The Digital Insurer
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreternaman860154
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘RTylerCroy
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)Gabriella Davis
 

Dernier (20)

Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
Workshop - Best of Both Worlds_ Combine KG and Vector search for enhanced R...
 
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemkeProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
ProductAnonymous-April2024-WinProductDiscovery-MelissaKlemke
 
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdfThe Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
Exploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone ProcessorsExploring the Future Potential of AI-Enabled Smartphone Processors
Exploring the Future Potential of AI-Enabled Smartphone Processors
 
Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...Driving Behavioral Change for Information Management through Data-Driven Gree...
Driving Behavioral Change for Information Management through Data-Driven Gree...
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024The 7 Things I Know About Cyber Security After 25 Years | April 2024
The 7 Things I Know About Cyber Security After 25 Years | April 2024
 
Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024Finology Group – Insurtech Innovation Award 2024
Finology Group – Insurtech Innovation Award 2024
 
Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)Powerful Google developer tools for immediate impact! (2023-24 C)
Powerful Google developer tools for immediate impact! (2023-24 C)
 
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
Raspberry Pi 5: Challenges and Solutions in Bringing up an OpenGL/Vulkan Driv...
 
CNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of ServiceCNv6 Instructor Chapter 6 Quality of Service
CNv6 Instructor Chapter 6 Quality of Service
 
Handwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed textsHandwritten Text Recognition for manuscripts and early printed texts
Handwritten Text Recognition for manuscripts and early printed texts
 
Strategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a FresherStrategies for Landing an Oracle DBA Job as a Fresher
Strategies for Landing an Oracle DBA Job as a Fresher
 
Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024Partners Life - Insurer Innovation Award 2024
Partners Life - Insurer Innovation Award 2024
 
Presentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreterPresentation on how to chat with PDF using ChatGPT code interpreter
Presentation on how to chat with PDF using ChatGPT code interpreter
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘🐬 The future of MySQL is Postgres 🐘
🐬 The future of MySQL is Postgres 🐘
 
A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)A Domino Admins Adventures (Engage 2024)
A Domino Admins Adventures (Engage 2024)
 

ITIL Service Desk Tools

  • 1. Prepared by: Ahmed Abd El-Moneim EAITSM
  • 2.
  • 3.  
  • 4.
  • 5.  
  • 6.  
  • 7.
  • 8.
  • 9.
  • 10.  
  • 11.  
  • 12.  
  • 13.  
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.  
  • 26.  
  • 27.  
  • 28.  
  • 29. Vendor Website HP https://h10078.www1.hp.com/cda/hpms/display/main/hpms_content.jsp?zn=bto&cp=1-11-85%5E12473_4000_100__ BMC www.bmc.com CA www.ca.com/us/service-desk.aspx Front Range www.frontrange.com/itsm.aspx EMC www.infra.co.uk Axios www.axiossystems.com Service-Now www.service-now.com IBM www-01.ibm.com/software/tivoli/products/service-request-mgr Epicor www.epicor.com/Products/Pages/ITSM.aspx Numara Software www.numarasoftware.com/FootPrints ZohoCorp www.servicedeskplus.com
  • 30.