2. ‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
PROJECT E-SETU
( Pilot e-governance Project of UNDP- DOPT ( GOI ) at
Jorhat District , Assam , India for
IMPROVED CITIZENS ACCESS TO INFORMATION
AND GOVERNMENT SERVICES )
ASSAM
JORHAT
3. 4 private
PROJECT E-SETU
LAN and
1 Govt. Kiosk Kiosk at
at Teok,
DC Office Panichokua,
Pulibor ,
Project e-setu is the Pilot e-governance DEPUTY
Rdholajan
initiative of Jorhat District, Assam COMMISSIONER
sponsored by UNDP–DOPT (Government 6 Circle Offices
OFFICE
Jorhat
of India), making Jorhat the first at Teok,
Titabar, Jorhat 2 Govt
e-administration District in the State East, Jorhat Kiosk at
Titabar
west, Mariani ,
of Assam and the entire North –East Kamalabari &
Majuli
Region.
Setu in the local language means a Bridge Majuli SDM
and eSetu is the bridge between the People Titabar SDM
and the Government.
This Project facilitates improved
4 Private kiosk at
Citizens access to Information and Titabar, Borholla
Government Services. Mariani , Majuli
G2C Interface through ‘Project e-Setu':
‘e-setu’ provides…
Efficient,
Quick,
Transparent,
People friendly,
Single step delivery,
And Hassle free ‘e-setu’ brings….
Services to the technology at people
people door steps
bridges the digital
Commissioning of the Project – honourable divide
CM, Assam inaugurated it on 21st January enhances the
2003 accountability of
‘e-Setu’ the People’s Bridge : administration
…………… Reaching the unreached
4. Breaking the Natural Barrier : Bridge to
Majuli.
people can’t but ‘e-Setu’ can…..
Majuli, one of the world’s largest river
island and well known for rich vaishnavite
culture falls in Jorhat district.
Through the project e-setu this island has
been connected digitally with the Deputy
Commissioner’s office at Jorhat.
Public Facilitation Center at Sub-
Divisional Office, Majuli.
Private ‘kiosk’ at Garmur is running
successfully and more will be opened in near
future.
Community Information Centers (CICs) at
Kamalabari and Jhengraimukh are to be
included in the near future
‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
5. A SNAPSHOT OF IMPROVED DELIVERY OF SERVICES
THROUGH E-SETU IN THE DISTRICT
Sl Particulars pre e-setu phase post e-setu
NO
01. labour intensiveness very high LOW
02. corruption rate high MINIMISED
03. harassment very high NIL
04. Time targets not fixed FIXED
o5. disposal time unknown maximum number of From 1 to 5 DAYS
days
06. average disposal rate 1-3 number of applications MINIMUM 20
07. complaints ‘n’ number of complaints NEGLIGIBLE
08. public satisfaction not at all SATISFIED
09. processing by hand COMPUTERISED
10. transparency/ nil IMPROVED
‘e-Setu’ the People’s Bridge : accountability
…………… Reaching the unreached
6. SWOT
STRENGTHS
Connectivity to Majuli WEAKNESS
Increased no. of Inadequate Power
services supply and
Increased no. of people communication
accessing the system Back-end process is
Quick & prompt not IT-enabled and
delivery through an remains traditional
efficient network Inadequately trained
manpower
OPPORTUNITIES
People friendly
Positive perception of
the public
Project itself can act THREAT
as a change media for Sustenance
future integration of
various developmental
portals , schemes &
local governance ‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
7. figure showing increased access to select services till Nov-
2005
600
500
Applications
Totla No. of
400
Jamabandi Copy
300
Birth Certificate
200
100
0
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov
Month
Applications received & attended till Nov- 2005 through
Project e-Setu
Total no. of Appliations
2000
1500
Total Applications received
1000
Total Applications attended
500
0
V
AY
P
G
CT
R
N
AR
N
L
B
NO
JU
SE
JA
FE
AP
JU
AU
M
M
O
Month
‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
8. Figure showing revenue collection through
Govt KIOSK , e-setu at DC Office, Jorhat
Monthw ise Revenue Collection for the first 2 years since implementation
Total
60000
Am ount in Rs
50000
40000
30000
20000
10000
0
Jul-03
Jul-04
Jun-03
Sep-03
Sep-04
Aug-03
Oct-03
Nov-03
Dec-03
Jan-04
Feb-04
Mar-04
May-04
Jun-04
Aug-04
Jan-05
Feb-05
Jun-05
Oct-04
Nov-04
Dec-04
Mar-05
May-05
Apr-04
Apr-05
Month
‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
9. Relative advantage of e-Setu to its citizens vis-à-vis old
system
An example of Teok kiosk
Before e-Setu After e-Setu
Particulars Cost /days Particulars Cost / Days
1. Transportation Rs 28.00 for 2 days 1.Transportation charges No charges
charges min 2 times
to Jorhat which can 2.Incidental expenses nothing
be more sometimes 3. Processing fees Rs 10.00
( @ Rs 7 per trip )
4. Time used to visit the Half a man-day
2. Incidental Rs 20 Kiosk
expenses ( Rs 10
5. Labour 2 visits to the KIOSK
per day)
6. Delivery Time bound
3. Time Min 2 man-days
4. Labour Both physical and
mental
5. Delivery uncertain To get a service done one has
to spend just Rs 10/-
To get a service done one has to ‘e-Setu’ the People’s Bridge :
spend minimum Rs 48 /- directly …………… Reaching the unreached
plus indirect and opportunity costs
10. EXPANSION OF ACTIVITIES AND SERVICES
Expansion of Centres NETWORK EXPANSION
1. 8 CICs 1. EXTENSION OF LAN
2. 6 CIRCLE OFFICES 2. DISTRICT WAN TO
ESTEND TO SP
3. MANUAL COLLECTION OFFICE, DTO
CENTRES OFF, MUNICIPALITY, ZIL
4. PRIVATE KISOK A PARISHAD ETC
CENTRES
FUTURE
PUBLICITY
EXPANSION OF SRVICES PLANS
1. PAYMENT GATEWAY
MODULE
CAPACITY BUILDING
2. ONLINE CERTIFICATE
PRINTING
3. DC ONLINE IMPROVED
4. DISTRICT INTER-OFFICE POWER BACKUP FACILITY
TRANSPORT COMMUNICATION
SERVICES
5. AGRICULTIURE AND
VETENIRY SERVICES BETTER CONNECTIVITY TO KIOSK CENTRES
‘e-Setu’ the People’s Bridge :
…………… Reaching the unreached
