1. 10 Managerial Roles

2. 3 groups of managerial roles:
1- Interpersonal Roles
2- Informational Roles
3- Decisional Roles

3. Interpersonal roles:
Figurehead
Leader
Liaison

4. Figurehead:
 Perform ceremonial and symbolic duties.
 Attending weddings & funerals, reassuring parents of female staffs.
Leader:
 Guide and supervise subordinates.
 Staffing & training , motivating staff.
Liaison:
 Maintain information links in and beyond the organization.
 Liaising with overseas business support manager.

5. Informational roles
Monitor
Disseminator
Spokesperson

6. Monitor:
 Collect information from internal & external sources.
 Daily stock count, control of cash & costs.
Disseminator:
 Share information internally & externally.
 Regular meetings for the exchange of information.
Spokesperson:
 Convey information to stakeholders.
Accountable to GM.

7. Decisional roles
 Entrepreneur
 Disturbance Handler
 Resource Allocator
 Negotiator

8. Entrepreneur:
 Initiate ideas to bring in innovation &
improvement.
Upgrade service & review new designs of
restaurant.
Disturbance handler:
 Take remedial actions.
Restaurants remained closed during the riots for
security measures.

9. Resource Allocator
 Distribution of resources.
Budget.
Rosters.
Negotiator
 Take part in negotiation activities.
Handle customer complaints.
Dealing with suppliers for better prices.

10. Thank you for your attention,
Presented by:
Akchay Ramdin & Friends 