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HUL 291: Electronic Governance
P. Vigneswara Ilavarasan
MS 624 | vignesh@hss.iitd.ac.in
http://egroups.google.co.in/egov_iitd
1Vignesh
Agenda
• Potential benefits & Impact
– Increased transparency & reduced corruption
– Improved service delivery
– Empowerment of rural communities
– Improving govt. finances 
2Vignesh
1. Increased transparency & reduced
corruption
• Dissemination of  rules & regulations to wider 
audience
• Disclosure of public assets, budget & procurement 
information
• Civil servant’s decisions available to public
• Online monitoring of transactions
• Automation to control gatekeepers
• Eliminate intermediaries
• Example: CVC or GoI Schemes
• Teachers’ transfers in Karnataka
Vignesh 3
2. Improved service delivery
• Less time to complete transactions
• Reduction of transaction cost
• Delivery to larger amount of population
• Improve efficiency of civil servants by 
automating
• Eliminate staff redundancy
• Example: Goa e‐filing 
Vignesh 4
3. Empowerment of rural communities
Vignesh 5
• New channel to communities to receive 
information & services
• Reducing brokerage power of intermediaries
• Inclusion of disadvantaged people (women)
• Example: Akshaya Centers & Insurance
4. Improving govt. finances
• Reducing costs of transactions for govt. 
processes
• Increasing revenues by improving audit 
functions
• Providing better control of expenditure
• Example: Khajane in Karnataka
– NIC
Vignesh 6
References
• Bhatnagar, S. (2004). Egovernment, New 
Delhi: Sage, p.37‐60  
• Sharma Photstats
Vignesh 7
• Thank you!
Clarifications
Questions
Comments
Vignesh 8
Central Vigilance Commission <<
Vignesh 9
GoI Schemes <<
Vignesh 10
National Informatics Center <
Vignesh 11

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Potential benefits and impact