3. 1. Increased transparency & reduced
corruption
• Dissemination of rules & regulations to wider
audience
• Disclosure of public assets, budget & procurement
information
• Civil servant’s decisions available to public
• Online monitoring of transactions
• Automation to control gatekeepers
• Eliminate intermediaries
• Example: CVC or GoI Schemes
• Teachers’ transfers in Karnataka
Vignesh 3
4. 2. Improved service delivery
• Less time to complete transactions
• Reduction of transaction cost
• Delivery to larger amount of population
• Improve efficiency of civil servants by
automating
• Eliminate staff redundancy
• Example: Goa e‐filing
Vignesh 4
5. 3. Empowerment of rural communities
Vignesh 5
• New channel to communities to receive
information & services
• Reducing brokerage power of intermediaries
• Inclusion of disadvantaged people (women)
• Example: Akshaya Centers & Insurance
6. 4. Improving govt. finances
• Reducing costs of transactions for govt.
processes
• Increasing revenues by improving audit
functions
• Providing better control of expenditure
• Example: Khajane in Karnataka
– NIC
Vignesh 6