This document outlines patients' rights and responsibilities in a hospital setting. It discusses the patient bill of rights, which provides guidance to protect patients by outlining the responsibilities of hospitals and staff toward patients. The objectives are to provide high quality care that respects patients' independence, dignity, and relationships while preserving their basic human rights. The policy states that all employees must abide by patients' rights and inform patients and families of their responsibilities. Patients are informed of their rights through posters and a patient handbook. Key rights discussed include the right to informed consent, privacy, dignity, participation in care decisions, complaint processes, and safety.

1. PATIENT RIGHTS &
RESPONSIBILITIES
Prepared & presented by:
Ms. Alaa M Abdeen
CPHQ, DTQMH, LSSGB
CQI Coordinator

2. • A list of patients rights.
• It offers guidance and
protection to patients by stating
the responsibilities that a
hospital and its staff have
toward them and their families
during hospitalization,
• but it is not legally binding
document.
WHAT IS
PATIENT
BILL OF
RIGHTS?

3. • To render a unified and high standard of
health care service to all GNP customers
while respecting their bill of rights.
• To assure that the basic rights of human
beings for independence of expression,
decision and action, concern for personal
dignity and human relationships are
preserved for all patients, and to define
the responsibilities of patients seen at
GNP
O
B
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C
T
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4. • All GNP employees must
abide by patient’s rights that
will be mentioned ,
• And must instruct patients
and their families about their
responsibilities.
P
O
L
I
C
Y

5. • In GNP, Two types if
materials are to be used:
- Patient/family rights and
responsibilities posters
through out the hospital
and,
-A Patient Handbook,
illustrating patient/family
rights and responsibilities’.
HOW TO
INFORM
PATIENTS
OF THEIR
RIGHTS ?

6. BILLS OF RIGHTS
1-
Information
2- Respect &
Dignity
3- Choice &
Participation
4-
Confidentiality
5- Access to
Care
7- Safety &
Security
6- Appeals &
Complaints

7. • To be informed of his/her rights as a
patient in advance of, or when
discontinuing, the provision of care.
(The patient may appoint a representative to
receive this information.)
• Know the name of the physician who has
primary responsibility for coordinating
his/her care and others in the team, along
with their qualifications,
• Be informed truthfully when his/her needs
exceed the hospital’s capability of care.
PATIENTRIGHTS

8. • Receive information from his/her
physician about his/her illness,
course of treatment, outcome of care
(including unanticipated outcomes),
and his/her prospects for recovery in
terms that he/she can understand.
• Receive as much information about
any proposed treatment or
procedure as you may need in order
to give informed consent or to refuse
the course of treatment. Except in
emergencies
PATIENTRIGHTS

9. INFORMED CONSENT:
• This information shall include a description of the
procedure or treatment, alternate course of treatment or
non-treatment and the risks involved in each and the name
of the physician who will carry the procedure
• Where medically significant alternatives for care or
treatment exist, the patient shall be so informed.
• The patient shall not be subjected to any procedure without
his/her voluntary, competent, and informed consent, or
that of his/her legally authorized representative.
PATIENTRIGHTS

10. Cont.: INFORMED CONSENT:
• The patient may refuse treatment to the extent
permitted by law.
• In life-threatening emergencies, where the patient is
incompetent or unconscious, appropriate treatment
may be administered without consent.
PATIENTRIGHTS

11. • To get Considerate and respectful care in a safe
environment, free from all forms of physical
and/or verbal abuse or harassment, whether
the patient is an adult, a small child, or a
dependent.
• Have their dignity respected, especially if they
are terminally ill or dying patients.
• Have their personal beliefs and values
respected.
PATIENTRIGHTS

12. • To request a second consultation for opinion if
necessary.
• Have a companion during his/her hospital stay
(family member or representative of his/her choice.
• To Leave the hospital even against the advice of
his/her physician.
PATIENTRIGHTS

13. • Participate in the development and
implementation of his or her plan of care and,
• actively participate in decisions regarding
his/her medical care, to the extent permitted
by law,
• this includes the right to request and/ or refuse
treatment.
PATIENTRIGHTS

14. • Full consideration of privacy concerning his/her care
program.
(Case discussion, consultation, examination and
treatment are confidential and should be conducted
discretely.)
• The patient has the right to be advised as to the
reason for the presence of any individual involved in
his or her healthcare.
• To get his/her written permission before his/her
medical record can be made available to anyone not
directly concerned with his/her care.
• Not to have any private parts exposed unnecessarily
during the treatment.
PATIENTRIGHTS

15. ➢Keep discussions of patients and families professional
➢Discuss patient information in pre and post clinical
conferences – behind closed doors
➢Do not remove medical records from patient care
areas.
➢Do not make copies of patient’s medical records
➢Do not discuss patients in the elevators, cafeteria, or
home
➢Destroy patient documents before trashing
➢NEVER share computer passwords
➢Log off before leaving a computer terminal
➢Never enter a patient record unless required
➢NEVER view own, family’s or friend medical record in
clinical setting
PRECAUTIONS

16. • Have his or her personal physician notified promptly of his
or her admission to the hospital.
• To get Appropriate assessment and management of pain.
• Reasonable continuity of care.
• Be informed by his/her physician or a delegate of his/her
physician of the continuing healthcare requirements
following his/her discharge from the hospital.
PATIENTRIGHTS

17. • Have his/her questions answered.
• Receive a complete medical report and accurate check up
results
• Access information contained in his or her medical record
within a reasonable time frame (usually within 48 hours of
request).
• Examine and receive an explanation of his/her bill
regardless of source of payment.
PATIENTRIGHTS

18. • To file a complaint regarding services and is entitled
to information regarding the hospitals mechanism for
the initiation, review and resolution of such
complaints.
- Notification of the grievance/ Complaint process
includes:
whom to contact to file a complaint, and will be provided
with a written notice of the complaint determination
that contains the name of the hospital contact person,
the steps taken to investigate the appeal, the result of
the complaint and the complaint completion date.
PATIENTRIGHTS

19. • Expect reasonable safety & security, especially in
sensitive and remote areas, whether the patient is an
adult adolescent or newborn. This includes:
✓limited access to the facility through the use of electronic
access cards and readers on exterior entrances of high
risk areas.
✓video monitoring in numerous areas of the Hospital.
✓the use of employee identification badges that are to be
clearly displayed.
• Be offered all the help necessary for personal safety;
for example, special Rest rooms for disabled patients.
PATIENTRIGHTS

20. • Know which hospital rules and policies apply to
his/her conduct while a patient.
• Have all patients’ rights apply to the person who
may have legal responsibility to make decisions
regarding medical care on behalf of the patient.
PATIENTRIGHTS

21. PATIENT’S
RESPONSIBILITIES
8th Bill

22. Includes but not limited to:
• Make sure that the financial obligations of his/her
hospital care are fulfilled as promptly as possible.
• Follow hospital policies and procedures.
• Be considerate of the rights of other patients and
hospital personnel.
• Be respectful of his/her personal property and
that of other persons in the hospital
RESPONSIBILITIES

23. In addition to the rights of adult patients, the
needs of children/adolescent and they, with their
parents/guardians, shall have the following rights
PEDIATRICS
RIGHTS

24. • Respect for:
– The fact that each child and adolescent is a unique individual.
– The care-taking role and individual response of the patient.
• Provision for normal physical and physiological
needs of growing child to include nutrition,
rest, sleep, warmth, activity and freedom to
move and explore.
• Consistent, supportive and nurturing care
which:
– Meets the emotional and psychological needs of the child
– Fosters open communication.
PEDIATRICSRIGHTS

25. • Provision for self-esteem needs which will be met
by attempts to give the child:
– The reassuring presence of a caring person, especially
a parent.
– Freedom to express feeling or fears with appropriate
reactions.
– As much control as possible, over both self and
situation.
– Opportunities to work through experience before and
after they occur, verbally in play or in other
appropriate ways.
• Provision for varied and normal stimuli of life
which contributes to cognitive, social, emotional
and physical development needs.
– Play, educational and social activities essential to all
children and adolescents.
PEDIATRICSRIGHTS

26. • Information about what do expect prior to,
during and following procedure/experience
and support in coping with it.
• Participation of children/families in decisions
affecting their own medical treatment.
• Minimization of hospital stays duration by
recognizing discharge planning needs.
• Protecting infants, small child and
dependents from physical abuse or
abduction.
PEDIATRICSRIGHTS

27. • Patients/family* shall have the
responsibly for:
– Continuing their parenting role to the
extent of their ability.
– Being available to participate in
decision-making and providing staff
with knowledge of parents/family
whereabouts,
• The family consists of those
individuals responsible for physical
and emotional care of the child on
continuous basis regardless of
whether they are related.
PEDIATRICSFAMILY
RESPONSIBILITIES

28. • CBAHI Standards
• Slide share
REFERENCES

29. QUESTIONS?!