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Too much email, chat, messaging, content sharing, coming from too sources. What do I focus on? How do I avoid getting distracted (since every distraction takes so much time to recover from).
There has to be a better way, and what we have seen over the last few years, is that IBMs leading AI platform, Watson should be able to help with these problems that humans simply can’t do on their own.
We believe the solution to this is what we are calling Intelligent Workstream Collaboration. Workstream collaboration is a term that Gartner coined to define some of the newer team collaboration tools that have come to market. But we believe that those tools are simply bringing more noise. Yes, people like to chat, yes, people like to have conversations, but when you start using them for a while, it just becomes another place where we can get overloaded with communications. So we believe you need to bring intelligence to these tools so that we CAN be more productive.
This is real today in IBM Supply Chain Insights- Resolution rooms features is built on IBM Watson Workspace and space templates
So Watson Workspace is this idea of conversation/collaboration spaces that I can set up for my teams. I can work internally within my organization, I can work externally with guests, with clients, with partners. But the two things we like to focus on when describing Watson Workspace is the fact that because it is based off of Watson (and specifically its doing natural language understanding and processing) it understand business conversations. We’ll talk a little more about that.. And then part two is that you can take action. So if we’re understanding the business conversations that people are typing out and understanding what they are talking about, then we can actually make suggestions. So if we can identify actions, then we can take actions. And it’s extensible by linking it to specific applications - either third party applications or ones that are custom developed within an enterprise.
There's 3 areas work where cognitive (artificial intelligence) comes into play here with Watson Workspace. Number one is making sure that you can focus on what matters most. As we’ve said we believe there's a lot of collaboration information overload, so how can we help you with all of that information out there focus on what matters to you and your job? Number two - how can you then take action? If we help you focus on what's important, how can you take action on what is important to you while staying in the flow of your work and not having to necessarily go to another tool to complete an action. And then all of this by streamlining the business process, and that really comes into play when we start training on specific industry or business dialogue.
The two things to point out and to watch for here include this idea of bringing focus. I think we can all relate to the image on the left where we see a typical long conversation stream. Many of you no matter what tool you might be using from texting to messaging, conversations can go on, especially if you’re away from your desk for a few hours, working, getting your job, meeting with clients. How can you go to a team collaboration space and quickly get a summary of what went on when you weren’t reading step by step? We don't believe you should have to read every line item in a conversation and this is this idea of “Moments” which summarize conversations, pull out the key topics, and identify the actions for you so that you can quickly focus on those things that matter to you and skip over those that don’t.
And then the second part of this is, again, understanding the natural language here is being able to interact with applications based on understanding the conversation. So here’s an example that’s showing that it understood that someone was looking for an opportunity and Watson Workspace is suggesting to you that you might want to integrate with your CRM. So instead of knowing that you're looking for an opportunity in Los Angeles and going to your CRM and searching, this is an example where the system is suggesting to you what you might like to look for.
This slide is explaining how simple external collaboration is with Watson Workspace. Unlike some other tools in the market, managed guest access is built into Workspace from the start.
Developer Preview – available as of March, 2018 https://developer.watsonwork.ibm.com/docs/get-started/coming-next
Not mentioned: Sales
3. Enhancing Collaboration with Conversational Intelligence
Collaborative Meetings with
Core user problems:
• Users are inundated with information
from different/siloed tools and inputs
• It’s difficult for users to separate the
signal from noise
• It’s hard to keep up/follow-up/stay
• Users spend far too much time
searching & context switching
• There has to be a better way!
Business users have the
capabilities + structure +
intelligence they need to:
• Get work done with others
• Be more personally productive
• Deliver outcomes faster
monitoring care plans
for patients with
doctors, provides and
the care team.
exacerbated by ‘dark
time on non core
Response and Service
Regardless of line of business, there is a
need to resolve problems faster and to
serve customers better
Watson highlights what’s important with Moments
Pivot from a lengthy conversation
To a smart summary with ‘Moments’
Moments automatically summarize team
conversations, and highlight key action
Actions, decisions and
questions are identified
Watson identifies actionable language : Action fulfillment
To a smart summary with ‘Moments’
Watson automatically recognizes key insights and actionable language in the conversation and recommends next
steps (in a private dialog) users can take in context, saving time and maintaining focus. Users decide what to share
back with the space.
Any Workspace Plus user clicks
camera icon to start a video
meeting with space members
2 way video meetings in Direct
Messaging are also available for
all Workspace users, including
Preview and Essentials
Other space members can
then click camera to join the
Max meeting size is limited by
subscription of user starting
the meeting in Workspace
Share screen or application
with other meeting participants
Copy and share meeting URL
in calendar, chat, email etc
Allow non space members to
join the meeting using URL
link or dial in
Spaces show where there
are active meetings you may
need to join
Click join meeting URLto view
meeting landing page
Join with Workspace desktop
or mobile app
Dial in to audio bridge from
Single click autodial of number
and meeting id on mobile
internet connected devices
Click to join in using Zoom
desktop or mobile app or
Zoom room video
Meeting landing web page
Zoom is Top Rated By Customers
Net Promoter Score (NPS) of 72
Partnering with Zoom
• Leverage customers existing investment in
conferencing systems with Zoom H.323/SIP
• Introduce Zoom Rooms for low cost, bring your
own hardware conferencing rooms
• Large webinar support
• Toll free calling options, etc.
Zoom extends Watson Workspace Plus meetings reach