4. Reducing the Noise & Complexity of Work
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Explores the issues around having too many places to look for information and too much information coming in. How does IBM Collaboration help you address these issues?
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4. Reducing the Noise & Complexity of Work
- 1. Group Name / DOC ID / Month XX, 2018 / © 2018 IBM Corporation 1 Reducing the Noise & Complexity of Work
- 2. Department Productivity We all interact and collaborate at different levels in our organizations. 2 Team WorkingIndividual Productivity Enterprise Transformation
- 3. 3 Team WorkingIndividual Productivity Enterprise Transformation Department Productivity Email Conversations Document Management File Handling Calendaring Developing documents Progressing tasks and issues Working with customers and suppliers Executing on project plans Skills Acquisition Integration of Processes Extension of Enterprise Workflows to Suppliers and Customers Talent On-Boarding / Off-Boarding 3 Standardization of Processes Improving quality Managing throughput Improved organization Key Performance Management
- 4. 4 We all work in different lines of business and industries Design Operations Finance Human Resources Engineering Retail Travel & Transportation Education
- 5. 5 We all use lots of tools to perform our work every day. Calendar Voice Mail Mobile Document Editing Processes & Workflow Conversation Tools Web Meetings File Management Everything Else
- 6. Employees are overwhelmed Too much information Coming from too many sources Asking us to do too many things
- 7. Design Finance Engineering Travel & Transportation Technology Tools Business Requirements • “Which tool should I use to meet the business outcomes of my line of business or industry?” • “I have all these tools but I still don’t seem to have time to do my work.”
- 8. Design Finance Engineering Travel & Transportation Business Requirements Secure File Management Employee Engagement Smarter Use of Knowledge Improved Workflows Engaging External Teams Skills Acquisition Unlocking Ideas Transparency & Quality Core Capabilities Better business outcomes are achieved by focusing on the core capabilities you need to get the job done, and then choosing the best tools to achieve it.
- 9. ibm.com
- 16. As a user I can find the latest product information and offerings, as well as collateral, assets and pricing information easily so that I can bring my customers the most up to date information. As a user I want to engage employees internally with the right tools and information so that they can better complete their jobs. As a user I want to manage internal communications and corporate announcements in a centralized, easy to consume and easy to find location so that employees have the latest corporate information. IBMConnectionsEngagementCenter
- 17. IBM Connections Engagement Center Add-on to IBM Connections to create homepage and landing pages Content and layout can be easily customized; content is personalized and targeted IBM Connections social features (comments, likes) are associated with each story and post, Anyone can author content in IBM Connections and have it automatically published and promoted Think 2018 / Community Day / © 2018 IBM Corporation
- 18. As a user I collaborate and communicate transparently with my team or teams so that we all work towards the common goal. As a user I can create compelling Communities with a flexible design and layout so that all members can easily find and consume what I want them to see. As a user I can easily access project spaces and communities so that I have all the relevant content, apps, tools and people I need to get my work done. Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsCommunities
- 19. ME COMPANY AS NEEDED PRIMARY People involved Frequency My Work My content Tasks / deadlines Conversations Current projects Meetings My Teams Projects Communities Conversations Squads Guilds My Dept. HR info Related team members Manager My Company HR info Policies Career Money Benefits Bringing it all together: Tailored Experience Think 2018 / Community Day / © 2018 IBM Corporation
- 20. Tailored to Me… • recognizes the individual needs of team members • surfaces what they need for effective contribution Tailored to Us… • work/communicate transparently • small team project work • medium / large team project work • broadcast style spaces (info sharing / resources / training /…) Tailored Experiences are the evolution of communities, easy to set up and create with a compelling design experience. Think 2018 / Community Day / © 2018 IBM Corporation TailoredExperience Designissubjecttochange
- 21. As an admin I can customize Connections capabilities so that I can better control what my end users can and can not do. As an admin I can easily customize the Connections experience to better represent my company’s corporate look and feel. Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsCustomizer
- 22. Moving to the cloud is now becoming an option for IBM Connections customers who need to tweak the user experience or even add/remove capabilities. Think 2018 / Community Day / © 2018 IBM Corporation Customize IBM Connections
- 23. As a user I can control (i.e filter/organize) what matters to me, from anywhere, at anytime. As a user the system gives me the clarity I need with work information in a single place because it knows me. Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsOrientMe
- 24. IBM Connections Orient Me The homepage that knows you • Important people and communities always in view • Prioritized updates based on your behavior and interactions with your colleagues • Updates grouped by person, community or content • Notification Center available everywhere in IBM Connections • Modern focused stream • Available in the cloud or as an optional install with IBM Connections 6.0 Think 2018 / Community Day / © 2018 IBM Corporation Pin people or communities for quick access to content All your updates, with the important ones at the top, based on the people and communities you interact with the most. If you prefer, you can view a single stream based on time.
- 25. As a user I can get information about relationships my close collaborators have with others, giving me more context for those interactions. As a user I can note private information about a colleague, with the ability to remind myself about it at a later time, helping me stay aware and on top of my goals. As a user I can quickly and easily find the people I need to provide the insights and expertise when I need them. Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsPeople Design is subject to change
- 26. IBM Connections People Private Note Capabilities • Take personal notes on a profile • Notes are private and not viewed by others • Easily retrieve, edit and update notes Design is subject to change Think 2018 / Community Day / © 2018 IBM Corporation
- 27. As a business user, regardless of development skills, I can rapidly create applications and tools to solve specific needs at the line of business in a matter of clicks with an intuitive, drag and drop, low-code platform Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsGrid Design is subject to change
- 28. As a user I can edit a note with co- workers and publish the notes to multiple entries at one time. As a user I can easily organize the notes and reach find the content quickly and easily. As a user I can record and improve notes with rich text and beautiful image layout anytime, anywhere seamlessly. Think 2018 / Community Day / © 2018 IBM Corporation IBMConnectionsCollaborativeNotes Design is subject to change
- 29. New Metrics Elastic Search replaces IBM Cognos as underlying engine to produce metrics. GDPR Support Stay compliant with GDPR whether you run IBM Connections on premises or on Cloud. Zoom integration Start a zoom meeting from within IBM Connections. App Catalog on Cloud Partner applications can easily be added to your IBM Connections Cloud organization from the integrated IBM App Catalog. Think 2018 / Community Day / © 2018 IBM Corporation And More.…
- 30. Think 2018 / Community Day / © 2018 IBM Corporation
Notes de l'éditeur
- Any day of the working week we switch between interactions and collaborations across all levels of our organizations. We must drive and maintain our own individual productivity to make sure that the tasks we’re responsible for get done. We need to play our part in the maintenance and running of the teams we are members of. We have to make sure our department is successful and that we are contributing to our overall mission. And finally, as good corporate citizens, we must each play our part in developing and evolving our organization. But increasingly we expect tools designed for individual use to somehow allow us to deliver on all these levels.
- Many of us have these kind of tasks and interactions on a weekly, sometimes daily basis. We have to handle emails, conversations, files, book meetings; We need to contribute to projects and work with customers; We need to help manage the throughput and success of the department And we also need to help develop ourselves with skills acquisition and participating in enterprise-level change objectives.
- To make helping people like you even harder, of course we all work in different lines of business and in dramatically different industries. What’s right for someone in the design department of a software company will not be for someone in the operations team of an airline. So me must customize and adapt our approach to being better at collaborating and engaging with each other. One size does not fit all, so why are we content to accept this as normal?
- And of course, as if all these variables were not enough, we also are presented with what can be a bewildering array of software tools and devices to help us achieve our daily work. One major vendor of software has recently published a guide to which tool they think you should use to do what in their portfolio as there are so many options and combinations. Surely this is madness?
- So the gap between what you need to do for your line of business or your industry, at all the different levels you need to work at still exists. More technology, more demands, less productivity and more frustration. Surely we can do better than this?
- We can start to reduce the overload and increase the engagement and success of our organizations by reviewing not what our technology does for us, but what core capabilities we actually need to use in order to get our work done. Its so easy to get confused, side-tracked and blocked by a particular software solution and its abilities. You end up having to compromise on how you get your work done to suit the tool you’re using. It shouldn’t be like this. Better business outcomes are achieved by focusing on the core capabilities you need to get the job done, and then choosing the best tool to achieve it.
- [OPENING] I start the day like most people do…prioritizing my day. I have organizational announcements to keep up with, Sales opportunities that I need to get over the finish line, Pricing approvals, and of course, many meetings. [DEMO] Here we’re looking at the IBM Collaborations Solutions & Talent hub, built on IBM Connections Engagement Center. A digital workspace with my apps, content, and social tools in one central place. The content is organized into several sections and is personalized for me. Check out Executive Corner first. My latest blog post is getting a lot of interactions The most recent comment is from Caitlin. I don’t know her… CLICK on her profile to Learn about her role. She’s an account exec. CLICK again to drill down further & see how she’s connected to me *************** Production notes: [ICEC; highlight Executive Corner tab—image 004.jpeg] [connections profiles—image 005.jpeg] [further into connections profiles—image 006.jpeg]
- [OPENING] I start the day like most people do…prioritizing my day. I have organizational announcements to keep up with, Sales opportunities that I need to get over the finish line, Pricing approvals, and of course, many meetings. [DEMO] Here we’re looking at the IBM Collaborations Solutions & Talent hub, built on IBM Connections Engagement Center. A digital workspace with my apps, content, and social tools in one central place. The content is organized into several sections and is personalized for me. Check out Executive Corner first. My latest blog post is getting a lot of interactions The most recent comment is from Caitlin. I don’t know her… CLICK on her profile to Learn about her role. She’s an account exec. CLICK again to drill down further & see how she’s connected to me *************** Production notes: [ICEC; highlight Executive Corner tab—image 004.jpeg] [connections profiles—image 005.jpeg] [further into connections profiles—image 006.jpeg]
- [OPENING] I start the day like most people do…prioritizing my day. I have organizational announcements to keep up with, Sales opportunities that I need to get over the finish line, Pricing approvals, and of course, many meetings. [DEMO] Here we’re looking at the IBM Collaborations Solutions & Talent hub, built on IBM Connections Engagement Center. A digital workspace with my apps, content, and social tools in one central place. The content is organized into several sections and is personalized for me. Check out Executive Corner first. My latest blog post is getting a lot of interactions The most recent comment is from Caitlin. I don’t know her… CLICK on her profile to Learn about her role. She’s an account exec. CLICK again to drill down further & see how she’s connected to me *************** Production notes: [ICEC; highlight Executive Corner tab—image 004.jpeg] [connections profiles—image 005.jpeg] [further into connections profiles—image 006.jpeg]
- Next I jump to Sales to catch up on sellers’ activity See some of the tasks, from Box Relay, assigned to me. I need to approve customer contract. Already have the background… CLICK to take action on this task… CLICK to “approve” and make a note to team about adding one more requirement. I pushed this sale forward in just two clicks… without having to dig in my inbox, or search through folders and files. Next, need to review the pricing bid for Lionware…It’s critical. I need more context so I… CLICK *************** Production notes: [highlighting Box Relay module on lower right of Sales tab; need to emphasize/highlight both the Sales tab and the Box module on the slide somehow—image 007.jpeg] [approve button from within Box module popup—image 008.jpeg]
- Next I jump to Sales to catch up on sellers’ activity See some of the tasks, from Box Relay, assigned to me. I need to approve customer contract. Already have the background… CLICK to take action on this task… CLICK to “approve” and make a note to team about adding one more requirement. I pushed this sale forward in just two clicks… without having to dig in my inbox, or search through folders and files. Next, need to review the pricing bid for Lionware…It’s critical. I need more context so I… CLICK *************** Production notes: [highlighting Box Relay module on lower right of Sales tab; need to emphasize/highlight both the Sales tab and the Box module on the slide somehow—image 007.jpeg] [approve button from within Box module popup—image 008.jpeg]
- Next I jump to Sales to catch up on sellers’ activity See some of the tasks, from Box Relay, assigned to me. I need to approve customer contract. Already have the background… CLICK to take action on this task… CLICK to “approve” and make a note to team about adding one more requirement. I pushed this sale forward in just two clicks… without having to dig in my inbox, or search through folders and files. Next, need to review the pricing bid for Lionware…It’s critical. I need more context so I… CLICK *************** Production notes: [highlighting Box Relay module on lower right of Sales tab; need to emphasize/highlight both the Sales tab and the Box module on the slide somehow—image 007.jpeg] [approve button from within Box module popup—image 008.jpeg]
- So the first update I would like to talk to you about is ICEC or IBM Connections Engagement Center This was delivered last year And it is a tool that helps organizations better communicate with their employees And helps present and intranet like environment to push important info out While leveraging the content in Connections Personalized for user
- It can aggregate content from different communities on one central home page You have control to easily customize the layout And content is personalized and targeted to the person or audience (role, location, biz unit etc.) And it is easy to use, anyone can author content and quickly and easily get their content published and promoted.
- The second update I would like to talk about is the new Connections Communities Available with version 6 We know Communities is a core building block of Connections. Many customers share that they have thousands of communities And that this is the tool their employees really use, and love to use, It is how they bring people together as teams. So we have enhanced it to offer better layout, more customizability look much better and offer greater engagement
- But we are going to take this even further, with Tailored Experience We know one type of community doesn’t fit all aspects of how you would like to work Sometimes small team project, with fixed end date Sometime larger team, or whole department, with content you want forever Etc. They have different requirements. So that leads us to tailored experience
- With tailored experience Communities will no longer be one size fits all You will be able to choose from templates for different types of communication and goals in mind Also an opportunity for BPs to create and share additional industry templates, and augment the app catalog
- Next is Connections Customizer In short it helps you customize the overall look and feel of Connections So it can better represent your corporate feel
- And this is available in the cloud as well, not just on premise And for many this has been a big enabler to be able to move to the cloud As in any multi-tenant experience there is of course limits to customization, so as to not disturb other tenants, etc. SO before for example for one customer, they wanted to move to the cloud but could not Because they needed to limits users ability to make external communities Before that was an obstacle, but now you can customize this, and they have been able to migrate to the cloud now Talk about how customers were not able to move to cloud because they could not customize Connections to meet their needs. One customer was blocked because they had to restrict who can create external Communities. With Customizer they were able to add this capability and they have moved to cloud since
- Next is Orient Me This addresses the need to be able to focus on what matters to me, and remove the noise Not only will this help you save time, but will also help you missing updates that may be important to you
- With Orient Me you can: Pin people and communities that are important to you in the important to me bar Updates happen based on analytics in the background, to surface what is important to you (Based on behavior, interactions, etc.) And ultimately helps you be much more in the know of what is happening Available in the cloud or as optional install with Connections 6
- Next is Connections People You may say it looks like profiles, and yes it does This will be a new stand alone mobile app, that will help with expertise location. We had many customers saying they wanted just quick access to expertise location on the mobile device. Don’t need everything else, just a fast way to get this done when needed. Well now it is coming
- We will also be adding a private note capability, so you can make notes about a person, that you can easily always go back to. So you can remember that interaction you had with them, a quality you liked or didn’t like, etc that may help you in the future And don’t worry it is private, so the person will never see it.
- Formerly called Live Grid, the next component to talk about is Connections Grid Low code way for you to rapidly create apps to solve specific LOB needs Examples could include: To-Do List sales tracker form-based i.e. Sign Ups or Incident reports Dashboards
- Next up, Connections Collaborative Notes Helps you improve notes with rich text You can co-edit these notes And as an added differentiator, often times you have an idea and take a note, but not sure where it should ultimately end up (a blog, forum, wiki, etc.) Now you can use this as the starting point, and it is a repository for all apps, rather than separate, so you can ultimately put it anywhere once you decide AND watson can help you choose the best place based on other similar content.
- Here are a few others, but in the interest of time I will just focus on GDPR IBM is taking GDPR very seriously, and we are working hard to ensure our products are all GDPR ready. For example – in Connections Cloud we are the operator – and we are adding a new role called IBM Connections Auditor which will help with right to be forgotten or annonomized. You will be able to search by name, and even control restricted content that the admin cannot see because it is in a restricted community. In Connections On Prem – you are the operator, and we are giving documentation on how exactly to fulfill these requests. For more info, reach out to your rep, and they can share a full deck on our GDPR readiness plan, including our plan for each collaboration Solution product, On prem and in cloud And regular user, guest user, preview user, etc.