Social Media, A Brief Introduction
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Opening remarks delivered at the high-tech panel of the CCEF Annual Symposium of the Americas, May 7th, 2010
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Social Media, A Brief Introduction
- 1. SOCIAL MEDIA Introductory Concepts Alex de Carvalho http://alexdc.org http://twitter.com/alexdc
- 2. Alex de Carvalho @alexdc
- 3. I’m just a social media user ... and not a guru, expert, or swami*! (*The only Suomi in me is from my Finnish heritage)
- 4. Social media is ... the greatest thing since sliced bread? the latest shiny object? or just business as usual?
- 5. Think of advertising in general http://thoughtnow.blogspot.com/2006/04/nyc-and-automobiles.html
- 7. How advertisers see us
- 8. Most of advertising is really not that different from ... http://thoughtnow.blogspot.com/2006/04/nyc-and-automobiles.html
- 9. ... unsolicited commercial messages
- 10. advertisers might as well talk to the hand
- 11. from Traditional Media ... ... to Social Media Institutional Mediation Distributed Mediation • Editing Process • Self-editing • Publishing Process • Updating, Sharing, Participating • Time and Space Constraints • No Deadlines or Space Limitations • Professionals with Degrees • Amateurs with Time Broadcasting Engaging Communities TV Social Networks Podcasts Print My Blog Radio Forums Wikis Individual Consumption Social Consumption
- 12. m i l l i o n s w o rl d w i d e s h a re bran d a n d p ro d u c t e x p e ri e n c e s 236 million visitors annually 400 million registered users 200 million active users 100 million users /day 170 countries/territories 700 million photos /month 8 billion Tweets to date Over 3 million Tweets/day Over 70M total videos 684M visitors in 2009 Over 100M videos viewed per day 75,000 active contributors 112M views on most viewed video 2,6M articles in English 10M articles / 260 languages
- 13. Tools Activities social media Interaction
- 15. Jeep’s website
- 16. links to social networks on Jeep’s website
- 17. active community of Jeep aficionados on Flickr http://www.flickr.com/groups/ jeepexperience/
- 18. Social media is present in your marketing mix whether you like it or not
- 19. If markets are conversations ...
- 20. Are you listening? • Understand your customers and your community • See how and where your brands are mentioned • Pinpoint customer satisfaction issues • Find out what really concerns consumers • What and where is the false information? • How are competing brands perceived? • Reputation management • Competitive Tracking • Monitoring market trends
- 21. Is your message a result of listening? h"p://www.youtube.com/watch?v=BmykFKjNpdY
- 22. A brand is the collective consumer concept of a company h"p://www.youtube.com/watch?v=wFcKhv5O4zM
- 23. Establish outposts on social networks Think of it this way. If you are a fisherman you would not fish for the trophy catch in stagnated water. You would need to go to where there is fresh water. That's where the fish are.
- 24. you mean, yet another social network?
- 26. think of social networks this way: The Social Media Starfish Robert Scoble http://www.flickr.com/photos/dbarefoot/1814873464/
- 27. Most important skill for a community manager? 1. Interpersonal skills 2. Interest for technology (a fearless tinkerer) 3. Business acumen
- 28. The role of community management in social media Influence Authority Reputation Identity Credibility Presence
- 29. There are lots of ways to measure
- 30. Measurement: •Determining the volume and sentiment around a brand or topic in social media •Driven by your strategic objectives •It’s not just about the numbers
- 31. What are your strategic objectives? Consumer self-education Greater visibility in search results Lower the cost of public relations Reach an enthusiast community Become preferred online source of information Lower cost communication tool Internal collaboration Employee satisfaction Responsive to physician and consumer concerns etc.
- 32. “In social - 1 rule of socialactively participate more than others… Social 90 - 9 groups, some people participation participation tends to follow a 90-9-1 rule where:”
- 33. A single user may affect or “infect” many others
- 34. Quality of mentions and relationships, not quantity
- 35. SOCIAL MEDIA ADOPTION MATRIX Company Dimension Aware Not engaged Engaged Not aware Customer Dimension
- 37. Image credits Most images have been purchased from iStockPhoto Illustrations are credited to Brian Solis and Jake McKee. Follow them on Twitter @briansolis and @jakemckee “Cartoons on the back of business cards” are drawn by Hugh MacLeod, @gapingvoid on Twitter Swami image: http://www.flickr.com/photos/boskizzi/12103933/ Social media is in your marketing mix image: http://www.flickr.com/photos/luc/ 1824234195/ Interuption http://www.flickr.com/photos/69148125@N00/326386880/ Puppy http://www.flickr.com/photos/klapow/39693385/ Talk to the hand http://www.flickr.com/photos/99757245@N00/2652563248 70 years of Spam http://www.flickr.com/photos/dok1/2607573904/ Markets are conversations image: http://www.flickr.com/photos/ 88543347@N00/80462964/ Jellybeans image: http://www.flickr.com/photos/jspad/450848498/ Any omissions in attribution are unintentional and will be fixed if and when they’re pointed out
- 38. SOCIAL MEDIA Introductory Concepts Alex de Carvalho http://alexdc.org http://twitter.com/alexdc