2. HELLO THERE!!!
We are Group number #01:
1. Hanjaya. S (1032002085)
2. R.R. Hutanti (1032202381)
3. M.A. Kholik (1032202154)
4. Bakhtiar A.S (1032202343)
5. M. Salman. A (1032202116)
6. Santi. M (1032201914)
GROUP 01 2 KNOWLEDGE MANAGEMENT
3. KNOWLEDGE MANAGEMENT
Knowledge Management is a
process that helps organizations
identify, select, organize, dis-
seminate, and transfer impor-
tant information and expertise
that are part of the organization’s
memory and that typically reside
within the organization in an un-
structured manner.
GROUP 01 3 KNOWLEDGE MANAGEMENT
4. KNOWLEDGE MANAGEMENT
Knowledge management
systems enables effec-
tive and efficient problem
solving, expedited learn-
ing, strategic planning,
and decision making.
GROUP 01 4 KNOWLEDGE MANAGEMENT
5. KM DEFINITION
Developing organizational capacity and
processes to capture, preserve, share,
and integrate data, information, and
knowledge to support organizational
goals, learning, and adaptation.
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7. What is Knowledge
Management?
Knowledge Management is the art of transforming
information and intellectual assets into enduring
value for an organization’s clients and its people.
The purpose of knowledge management is to:
1) Foster the reuse of intellectual capital
2) Enable better decision making
3) Create the conditions for innovation
KM provides people, processes, and technology
to help knowledge flow
- to the right people
- at the right time
- so they can act more efficiently and effectively
GROUP 01 7 KNOWLEDGE MANAGEMENT
12. Goals of KM...
Increase orders, revenue, and profits by:
- Reusing materials and expertise
- Avoiding redundant effort
- Avoiding making the same mistakes twice
- Taking advantage of existing expertise and experience
- Making it easy to find information and resources
- Communicating important information widely and quickly
- Promoting standard, repeatable service offerings
- Providing methods, tools, templates, examples, & data to
streamline selling and delivering
- Making scarce expertise widely available
- Showing our customers how we use our knowledge for
their benefit
- Accelerating delivery to our customers
- Stimulating innovation and growth
- Enabling HP Services to leverage its size
- Making our best problem-solving experiences reusable
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14. MANAGERIAL ISSUES
1) Ethical Issues
2) How much to integrate
3) Role of IT
4) Organizational adaptability
5) Going Global
6) The customer is king/queen
7) Set CRM policies with care
8) The lasting importance of know-
ledge management
9) Implementation in the face of
quickly changing technology
GROUP 01 14 KNOWLEDGE MANAGEMENT
18. After Action Reviews:
Learning during
Four Simple Questions:
1) What was supposed to
happen?
2) What actually happened?
3) Why was there a difference?
4) What can you learn from it?
GROUP 01 18 KNOWLEDGE MANAGEMENT
19. Retrospects:
Learning after doing
What was the objective of the project?
What did we achieve?
What were the successes? Why? Why? Why?!How can we
repeat the success?
What were the disappointments? Why? Why? Why?!How
can we avoid them in future?
‘Marks out of 10’
GROUP 01 19 KNOWLEDGE MANAGEMENT
20. “The top ten things”
GROUP 01 20 KNOWLEDGE MANAGEMENT
21. Framework for building
Frameworks
Large organisations don’t just need a KM project, they need
a framework of their own. This framework builds an approach
to knowledge management that is specifically tailored to the
organisation’s environment, processes and goals.
The frameworks also do not provide a complete step-by-step
approach to KM, and it does not replace the need for careful
planning or analysis.
GROUP 01 21 KNOWLEDGE MANAGEMENT
22. EXAMPLE of KM FRAMWORK
GROUP 01 22 KNOWLEDGE MANAGEMENT
