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TheDoctor - Patient
Connection
Your opportunity to connect with your patient
community with your digital footprint
Emerging Patient Connection
• Social Media Marketing
• Content Marketing
• Engagement
Connection – Old vs. New
• No more yellow pages
• Finding docs – a few clicks
or a few friends
Today - A Few Clicks
• Google
• Facebook
• Twitter
• Blogs
• Linked in
• Other communities
Research & Information
• Today: patients do research before setting up
appointments – 80% find information online
• Have a large thirst for information and knowledge
• Exposed to a doctor’s electronic information first
• First impression is very important;
more so than before
Patients are Consumers
• Today patients are consumers
• Many choices today
• Consumers shop, compare, refer and share
Ways to Create a Good First
Impression
• Creating and publishing high quality content on
your digital properties: social media, websites and
blogs.
Content Marketing Goal
• Be visible to your target market in a
positive, helpful, relevant, valuable way
Content Searched For Online
• People who search online are looking for:
• Relevant information that can solve their problems
• Information to Teach them something new
• Valuable Information
Examples of Content
Searched For
• Information on different medical procedures
• Preparing for various kinds of treatments
• What to expect from a particular healthcare
provider
• Information for self
diagnosis
Providing Content
• Is a competitive advantage, especially in a local
setting
• Allows for increased awareness and value with a
higher number of potential patients
• What’s this worth
to you?
What is Content Marketing?
• Information that is of interest that draws target
market patients to you to get that information;
usually online content
• Distribution of the information – make it available
• Engage with the audience – content = connection
What Content Marketing is
Not
• Bland, repetitive content written only for SEO
• Sales pitches
• All about me
Why Content Marketing
• Caters to potential patient’s/patient’s desire for
information they want (when they want it and in a
form they like).
• Search engines love it – relevancy
• Lets your target market know who
you are and why you are the
preferred choice
Why Content Marketing
• People choose Doctors based on:
• Google search
• Doctor’s website
• Facebook/Twitter postings
• Blog postings
• Comments from previous or current patients
Benefit of Content Marketing
• A steady, consistent, helpful, valuable stream of
information linked to the practice/doctor can
overcome any negative content by one unsatisfied
past patient
Benefit of Content Marketing
• You can control your online reputation more
• Establishes expertise and positioning
• Cost per lead is 30-40% lower than paid search
• Value is cumulative
Competitive Advantage
• A doctor/practice who wants to dominate online
search and become visible to more potential
patients who are doing research online rather than
reading print media, needs to have a different
mindset, approach and strategy.
• Content Marketing is the answer to that
How to Market with Content
• Establish a hub – website or blog
• Subscribed and Shared
• You own it (not like Facebook, Twitter or LinkedIn)
• Establish social media accounts/pages
• Facebook, Twitter, LinkedIn, Pinterest….yes I said
Pinterest
• Plan It
Content Marketing Plan
• Define target market
• Define what questions they have
• Define what problems need solved
• Answer questions in an
interesting, compelling, valuable and engaging
way
• How do they want content delivered
• What content that you have can be repurposed?
Content Creation
• Decide on the content
• Research information from on and offline sources
• Responses to polls and inquiries
• FAQ’s
• Research competitive information sharing
• Outsource content development –
quantity, quality, consistency
• Concentrate on the target audience –
interesting and of value
Developing the Content
• Write it
• Repurpose offline and other content
• Outsource the development
The Content
• Accurate & Complete
• Informative & Useful
• Valuable & Relevant
• Trusted – you are the “go-to”
source
• Understandable
• Shareable
Other Content Marketing
Thoughts
• It’s a long term commitment and process
• You cant do it all
Outsourcing Content
Marketing
• Al Lautenslager – Content Marketing
Expert, Strategist and Enthusiast
• al@allautenslager.com
• 630-740-1397
• http://www.socialmediamedicalmarketing.com
• http://contentmarketingofficer.wordpress.com
Available to Speak at Your Conference

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Content marketing for doctors dentists and practices

  • 1. TheDoctor - Patient Connection Your opportunity to connect with your patient community with your digital footprint
  • 2. Emerging Patient Connection • Social Media Marketing • Content Marketing • Engagement
  • 3. Connection – Old vs. New • No more yellow pages • Finding docs – a few clicks or a few friends
  • 4. Today - A Few Clicks • Google • Facebook • Twitter • Blogs • Linked in • Other communities
  • 5. Research & Information • Today: patients do research before setting up appointments – 80% find information online • Have a large thirst for information and knowledge • Exposed to a doctor’s electronic information first • First impression is very important; more so than before
  • 6. Patients are Consumers • Today patients are consumers • Many choices today • Consumers shop, compare, refer and share
  • 7. Ways to Create a Good First Impression • Creating and publishing high quality content on your digital properties: social media, websites and blogs.
  • 8. Content Marketing Goal • Be visible to your target market in a positive, helpful, relevant, valuable way
  • 9. Content Searched For Online • People who search online are looking for: • Relevant information that can solve their problems • Information to Teach them something new • Valuable Information
  • 10. Examples of Content Searched For • Information on different medical procedures • Preparing for various kinds of treatments • What to expect from a particular healthcare provider • Information for self diagnosis
  • 11. Providing Content • Is a competitive advantage, especially in a local setting • Allows for increased awareness and value with a higher number of potential patients • What’s this worth to you?
  • 12. What is Content Marketing? • Information that is of interest that draws target market patients to you to get that information; usually online content • Distribution of the information – make it available • Engage with the audience – content = connection
  • 13. What Content Marketing is Not • Bland, repetitive content written only for SEO • Sales pitches • All about me
  • 14. Why Content Marketing • Caters to potential patient’s/patient’s desire for information they want (when they want it and in a form they like). • Search engines love it – relevancy • Lets your target market know who you are and why you are the preferred choice
  • 15. Why Content Marketing • People choose Doctors based on: • Google search • Doctor’s website • Facebook/Twitter postings • Blog postings • Comments from previous or current patients
  • 16. Benefit of Content Marketing • A steady, consistent, helpful, valuable stream of information linked to the practice/doctor can overcome any negative content by one unsatisfied past patient
  • 17. Benefit of Content Marketing • You can control your online reputation more • Establishes expertise and positioning • Cost per lead is 30-40% lower than paid search • Value is cumulative
  • 18. Competitive Advantage • A doctor/practice who wants to dominate online search and become visible to more potential patients who are doing research online rather than reading print media, needs to have a different mindset, approach and strategy. • Content Marketing is the answer to that
  • 19. How to Market with Content • Establish a hub – website or blog • Subscribed and Shared • You own it (not like Facebook, Twitter or LinkedIn) • Establish social media accounts/pages • Facebook, Twitter, LinkedIn, Pinterest….yes I said Pinterest • Plan It
  • 20. Content Marketing Plan • Define target market • Define what questions they have • Define what problems need solved • Answer questions in an interesting, compelling, valuable and engaging way • How do they want content delivered • What content that you have can be repurposed?
  • 21. Content Creation • Decide on the content • Research information from on and offline sources • Responses to polls and inquiries • FAQ’s • Research competitive information sharing • Outsource content development – quantity, quality, consistency • Concentrate on the target audience – interesting and of value
  • 22. Developing the Content • Write it • Repurpose offline and other content • Outsource the development
  • 23. The Content • Accurate & Complete • Informative & Useful • Valuable & Relevant • Trusted – you are the “go-to” source • Understandable • Shareable
  • 24. Other Content Marketing Thoughts • It’s a long term commitment and process • You cant do it all
  • 25. Outsourcing Content Marketing • Al Lautenslager – Content Marketing Expert, Strategist and Enthusiast • al@allautenslager.com • 630-740-1397 • http://www.socialmediamedicalmarketing.com • http://contentmarketingofficer.wordpress.com Available to Speak at Your Conference