GOV HR Summit: AI and the Workplace
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AI in the Workplace: Impact on Talent Employees’ Perspective: What are the pressing questions today in the workplace? The Future of the Workplace with AI Sourcing AI Talent Creating an “AI-Ready” Culture How to Adapt?
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GOV HR Summit: AI and the Workplace
- 1. AI & the Workplace Impact of AI on Talent 23rd October 2018 Ali Khaled Alhashmi SVP& Head of Human Resources & Centre of Excellence Group Union National Bank
- 2. THE IMPACT OF AI ON EMPLOYEES Ali Khaled Alhashmi
- 3. THE IMPACT OF AI ON EMPLOYEES THE PRESSING QUESTIONS Will our jobs be taken over by Robots and Intelligent Machines? Are our jobs secure? Are we still going to be here? Will our jobs be redundan t? Will we take a pay cut? Are we still important to the company ? Ali Khaled Alhashmi
- 4. These sort of questions arise naturally simply as a result of ‘Fear of the Unknown’ Ali Khaled Alhashmi
- 6. Tractors were developed to replace human muscle power with mechanical power. Computers were developed to eliminate cumbersome, error-laden human calculation and replace it with digital perfection. In 1900, 40% of all US employment was in agriculture. By the end of the 20th century, that was less than 2%. Where did all those farmers go? WILL HUMANS EVENTUALLY BECOME UNEMPLOYABLE? Ali Khaled Alhashmi
- 7. Are Our Jobs Still Secure? Ali Khaled Alhashmi
- 8. ARE OUR JOBS SECURE? Despite 200 years of labor-saving automation, the fraction of the adult population that participates in the labor market has risen, steadily, decade over decade. The fraction of adults working in the United States in 2017, is higher than it was 125 years ago in 1890. The US, for example, has created 17 million jobs in net since the death of the Great Recession, which is about the same number of articles written in that period saying how the robots are taking all of our jobs. Ali Khaled Alhashmi
- 9. Several jobs will become obsolete and that’s normal but many more would be created. The internet and mobile technology revolutions have created far more jobs than they have destroyed. AI will likely have the same effect, but new opportunities in the digital economy will require superior technical skills and knowledge. ARE OUR JOBS SECURE? Ali Khaled Alhashmi
- 10. Research finds that while 45 percent of tasks are automatable, only 5 percent of overall jobs have been replaced by automation. Accenture’s Operations group, which has more than 100,000 employees, initially calculated that automation would replace 17,000 jobs in their accounts payable and marketing operations. However, headcount actually grew as employees moved to more strategic advisory services that expanded their business lines. ARE OUR JOBS SECURE? Ali Khaled Alhashmi
- 11. Does it require working in an unpredictable environment? Does it involve creativity and coming up with clever solutions? Does it require interacting with people and using social intelligence? QUESTIONS TO ASK TO IDENTIFY IF A JOB WILL BE TAKEN OVER BY MACHINES Ali Khaled Alhashmi
- 12. What’s Going to Happen? Ali Khaled Alhashmi
- 13. HUMANS AND MACHINES WORKING TOGETHER Ali Khaled Alhashmi
- 14. WHAT’S GOING TO HAPPEN? The answer is straight forward and is already here today! We will find ways for humans and machines to co-exist and work together effectively. If humans can outsource repetitive and lower-value tasks to AI, then they can free themselves to perform creative and strategic work, and thus augment their output. Eliminating boring jobs that employees dislike can also improve morale and interest as they take on increasingly more meaningful work. AI increases engagement and creates happiness in the workplace! AI probably won’t eliminate your job and even if it does, you’ll probably get a more interesting one! Ali Khaled Alhashmi
- 15. HUMANS & MACHINES IN THE WORKPLACE Robotic Warehouse Ali Khaled Alhashmi
- 16. Robotic Arm in HUMANS & MACHINES IN THE WORKPLACE Ali Khaled Alhashmi
- 17. Creating An ”AI Ready” Culture The right mindset, leadership dedication & buy-in and a diverse support team. Creating an “AI-Ready” culture is not just about how to create smarter machines, it’s about how to create smarter organizations through ‘Collective Intelligence’, enabled by new AI technologies. The first step in creating an ‘AI-Ready’ culture within your organization is “Education” to all stakeholders. Ali Khaled Alhashmi
- 18. Sourcing AI Talent HOW EASY IT IS TO FIND OR SOURCE AI TALENT? Ali Khaled Alhashmi
- 19. SOURCING AI TALENT HOW EASY IT IS TO FIND OR SOURCE AI TALENT? AI talent is extremely scarce and expensive right now. AI is a growth industry facing a massive skills shortage. American universities only graduate about 100 competent researchers and engineers in this field each year! Ali Khaled Alhashmi
- 20. “There are fewer than 10,000 people in the world currently qualified to do state-of- the-art AI research and engineering.” - Jean-François Gagné, founder of leading AI company Element.AI Top 20 AI recruiters, led by Amazon, Google, and Microsoft, spend more than $650 million annually to attract AI talent. SOURCING AI TALENT HOW EASY IT IS TO FIND OR SOURCE AI TALENT? Ali Khaled Alhashmi
- 21. What About Those Who Can’t Afford The Millions? Ali Khaled Alhashmi
- 22. Understand Different Job Titles Seek the Right Characteristics Hire junior-level engineers Partner with Universities Host a “Hackathon” Recruit from Specialized Training Programs Hire Superstars!... like attracts like Emphasize Your Company’s Unique Advantages (EVP) Find alternative ways to staff your AI initiatives WHAT ABOUT THOSE WHO CAN’T AFFORD THE MILLIONS? Ali Khaled Alhashmi
- 23. The Clock is Ticking! How to Adapt? Ali Khaled Alhashmi
- 24. TO PREPARE THE WORKFORCE, LEADERS NEED TO ACT NOW! Accelerate reskilling people Strengthen the talent pipeline from its source Ali Khaled Alhashmi Redesign work to unlock human potential
- 25. UNLOCKING HUMAN POTENTIAL is all about Ali Khaled Alhashmi
- 26. CREATING A CULTURE OF ENGAGEMENT THROUGH… TRUST EMPOWER MOTIVATE TRUST EMPOWER MOTIVATE TRUST EMPOWER MOTIVATE TRUST EMPOWER MOTIVATE Ali Khaled Alhashmi
- 28. Skills Needed to Succeed in the Future Workplace Ali Khaled Alhashmi
- 29. Future Workplace Skill Sets Digital & Technology Creativity and Innovation Experimentation and Cognitive Flexibility People Development and Coaching Complex Problem Solving Data Analysis and Interpretation Emotional Intelligence Collaboration and Negotiation Ali Khaled Alhashmi
- 30. ADAPTABILITY The core skill for the future of work is… It is essential for navigating the changes ahead. Ali Khaled Alhashmi
- 31. Triangle of Success Ali Khaled Alhashmi
- 32. RECOMMENDED READINGS Superminds: The Surprising Power of People and Computers Thinking Together - Thomas W. Malone Applied Artificial Intelligence: A Handbook For Business Leaders - Mariya Yao, Adelyn Zhou, Marlene Jia Ali Khaled Alhashmi
- 33. “Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we'll augment our intelligence.” - Ginni Rometty (Chair, President, and CEO of IBM) Ali Khaled Alhashmi
- 34. Thank You Ali Khaled Alhashmi Senior Vice President & Head of Human Resources & Centre of Excellence Group Union National Bank Presented by:
- 35. Deloitte Survey • 72% of respondents agree that AI already led to either moderate or substantial changes in job roles and skills and in three years 82%. • 78% of respondents agree that AI empowers people to make better decisions, and 72% believe that AI will increase job satisfaction. • 78% of executives agreed that AI-based augmentation will fuel new ways of working. • 63% have the perception that their company wants to automate as many jobs as possible with AI/cognitive.