Technology Trends & e-Government

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Technology Trends & e-Government
In: 19th GCC eGovernment and eServices Conference 2013 – Organised by Datamatix.
18-22 May 2013 | Ritz Carlton Hotel | Dubai | United Arab Emirates.
Presented by Dr. Ali M. Al-Khouri

• Introduction: e-Government
• 5 Major Technological Trends
• Digital Identity
• Reflection
• Concluding Remarks
Agenda

• Reflection
Agenda

• Post-industrial age (product economy)
vs.
post-digital age (information economy).
• Digital revolution: Disrupters & Enablers
• (Disrupters) Opportunities: potential to
create positive & sustainable impact on
capabilities, business operations and
models.
• Enablers: technologies with potential to
elevate business performance, but
warrant another look because of new
developments or opportunities.
Changing World ..

• Coming years will be storm
of disrupters and
opportunities, for markets
and industries.
• Significant impact on
economies!
• e-Government?
Emerging Economies ..

.. a Government
Service Delivery System that allows
services to be requested and delivered
over various electronic channels by
enabling a connected government
resulting in all round efficiencies in
Government Operations.
e-Government ?

e-Government
Models?

e-Government Development

Technological &
Organisational
Complexity

Technological &
Organisational
Complexity
`

Technological &
Organisational
Complexity
`
20-30%
Success

Technological &
Organisational
Complexity
`
0-5%

e-Government Failure
• 35 %Total Failures
– not implemented or abandoned
• 50%Partial Failures
– main goals not achieved
– initial success but failure after a year
– success for one group but failure for others
• 15%succeeded
– stakeholders benefited, no adverse results
$ trillions on Gov IS

Gartner Hype Cycle

Gartner eGovernment Hype Cycle

• Reflection
Agenda

Deloitte 2013 Technology Trends ..
Convergence of 5
forces:
- Social
- Mobile
- Analytics
- Cloud
- Cyber

• “Customer in Command”
• Active Engagement
• Knowledge Management
• use of social to re-
engineer processes,
systems & organization
• Consumerisation wave!
Social Re-engineering

• Bring Your Own Device
(BYOD) pressure
• Society is tending towards
more connectivity
• Hi-tech fast-moving
innovation engine
• Re-shaping business
operating models
& marketplaces.
• Expected Tsunami!
Mobile Adoption Era

Cloud Computing
• Cost savings,
operations
improvements,
scalability, etc.
• shift from
stand-alone
legacy systems
to integrated
public and
private cloud
computing
solutions
Appearing to be a transformative change in the business landscape

Information: Big Data
• From basic analytics to
sophisticated visualisation
• Pattern discovery,
real meaning & value
• Data driven decision-
making
• Speed to Value
• Impact on
Public Sector!

• Security & Privacy
• as long as you are
connected, that
connection can go both
ways!
• threats against nation's
critical infrastructures
• Establishing Trust!
Cyberspace

• Reflection
Agenda

National Identity Management Infrastructure
• A secure ID would
encourage users to be
engaged more actively
and more expansively in
the digital world.
• It is in this context that the
Digital Identity
profile provided and
packaged in a Secure
Smart Card is expected to
play a pivotal role.

Capabilities ..
• The UAE National ID Card is
designed to provide multi
factor authentication.
• associated with the Digital
Identity Profile consisting
of Biometric Data-
Fingerprints and ICAO
compliant photograph, and
Digital Certificates
issued for Identification and
Signatures issued as a
Secure Smart Card.

Protection of Individual Privacy
given Verification and
Authentication Services to enable
secure remote transactions.
Service ProvidersSeekersService
remain anonymous on
the web
only Digital Certificates or
Biometrics would be used to
establish credential
verification
(No sharing of data, only provide
credential verification).

On-going Developments ..
• Apart from the classical ID
verification and authentication
methods, projects are underway to
upgrade the features to provide
OTP (One-time-password).
• Projects are underway to develop
the NFC enabled authentication
methods using the GSM mobile
phones and other mobile devices.

Likely to witness some success stories!

• Reflection
Agenda
• Reflection

e-Government Approach

Conventional Government

Conventional e-Government

Mature Conventional e-Government

e-Government Failure Model

e-Government aligned with Government

• Reflection
Agenda

• evolving nature
of ICT.
• Integration &
orchestration
of services.
e-Government association ..

Concluding remarks
• Government need to focus
more on R&D for
innovation
• Vendors and suppliers
choice: to fuel the process.
• Governments need to
migrate towards
‘command & Control’
business models: i.e., service
levels and outcomes.

Concluding remarks
• Fragmented legacy IT
processes & systems will hinder
organisational efforts to
effectively deliver on business
needs.
• Need to re-think public sector
job to keep up with pace of
change and growing options.
• Re-inventing business, and
technology play a strategic
role!
• But the road ahead is very
slippy!

Changing Market Structures ..

e-Government Transformation

Determined by
the type of
government in
place..
e-Government Transformation

Read our recent research from:
http://www.emiratesid.gov.ae/ar/media-center/publications.aspx

THANK YOU.
“The world is changing very fast.
Big will not beat small anymore.
It will be the fast beating the slow”.
[Rupert Murdoch]
Dr. Ail M. Al-Khouri
Director General | Emirates Identity Authority | UAE
ali.alkhouri@emiratesid.ae | www.emiratesid.ae

Technology Trends & e-Government

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