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Social Media 101
Let’s talk
Concepts
Openness
Mi casa es su casa
Interaction   Discussion, relationships,
              reputation, conversation
Interoperable & Mashable
Greater than the sum
of the parts
Google Juice!
Identity 2.0
Who are you?
Can I trust you?
Social media is more human
Personal
Direct access
User Behavior
What do people do with social media?
Social Technographics spectrum
          Creators
            Critics
         Collectors
           Joiners
        Spectators
          Inactives

                             Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics   Not participating in social media
                      currently
         Collectors   Question: why is that? Are they not
                      online, or is social media intimidating?
           Joiners    Examine the trend: inactives are
                      dropping. Social media is much
        Spectators    “friendlier”. Q: how many grandparents
                      are using social media?
          Inactives

                                             Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics   Read blogs
                      Listen & watch podcasts
         Collectors   Read online forums related to their
                      interests
           Joiners
                      Read customer ratings & reviews (e.g.
        Spectators    Amazon.com book reviews)


          Inactives

                                            Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics   Maintain their profiles on one or more
                      social networking sites
         Collectors
                      Visit and view social networking sites
           Joiners    Are willing to sign up for news
                      aggregators or use RSS
        Spectators
          Inactives

                                            Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics
                      Use RSS feeds to read web content
         Collectors   “Votes” for web sites

           Joiners    Adds tags or other metadata to sites,
                      web pages, or other media
        Spectators
          Inactives

                                              Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics
                      Post ratings/reviews of products or
         Collectors   services
                      Comment on blogs, forums, & online
           Joiners    communities such as wikis

        Spectators
          Inactives

                                            Source: Forrester Research
Social Technographics spectrum
          Creators
            Critics   Publish a blog or web pages
                      Upload videos they created
         Collectors   Upload audio/music or podcast they
                      created
           Joiners
                      Write articles or stories & post them
        Spectators    Manage discussions about their
                      content
          Inactives

                                             Source: Forrester Research
3/4 of US
online adults
now use
social tech
What networks are most popular?
It depends on where you are.
Social Media dominance by country (2007)
What kinds of sites are “social”?
Social Media Portals
It’s all in there
Orkut
         Bebo
         Hi5
         LinkedIn
         Ning
         Plaxo
         Crowdvine
         Xing


Social Media Portals
Status Updates
What R U doing?
Identi.ca
              plurk
              Rejaw
              Yelp
              Jaiku
              Utterli




Status Updating Services
Media Sharing
ROTFL Watch This!
Blip.tv
   Vimeo
   Metacafe
   Viddler
   Mogulus




Media Sharing
Zoomr
   Smugmug
   Facebook
   MySpace




Media Sharing
iLike
   Pandora
   Odeo
   Blip.fm




Media Sharing
Blogging Platforms
ReadMe
Link Sharing & Tagging
Where was that site…?
Digg
               Technorati
del.icio.us    StumbleUpon
               Reddit




              Link sharing
del.icio.us /wazungu
del.icio.us
Allan’s tagged content on del.icio.us/wazungu
It’s a matter of degrees
Communities spring up inside sites like
Amazon or the iTunes Store.
Values
Personal & corporate attitudes that succeed
in social media spaces
Values
Sincerity & Authenticity
Values
Individual focus
Values
Community, both online and local
neighborhood
Values
Mission: a cause, whether global, local, or
individual/personal
A social media story
My grandfather’s funeral
Col. Jack Bates
setaB kcaJ .loC
“I was the Non-
Commissioned
Officer in charge
for your
grandfather's
funeral. I want to
say that I was
honored to be a
part of it. ”
A letter from Chris
   is reminded me that I have
                                  a perhaps strange requt. I'll
                                                                 be
  heading to a h sandy place for
                                     a ile in a few months. If
  somhing haens would you
                                 come out to the memorial and
                                                                 take
  piur for Trellis and the b
                                 s? I am sor t  preing all my
 memorial, will, lers, c. just
                                   in case. I'm n too woied ab
                                                                   out
 it, and it's a ways , but I need
                                    to g them s up just in case.
 You would be one  the people
                                 I would most want my wife to
me. Soy about being all melo
                                   dramatic, just the nature  th
                                                                   e
situation I gu. -Chris
How is “story”
important to us?
Do our online
 interactions provoke
discussion & passion?
What opportunities do
social media offer us?

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Social Media 101 (Slides, Full)