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Thomas Cook Our Past & Present

The UK & Ireland travel business has a history of over 160 years, and has recently been shaped through a series of mergers & acquisitions 1996 1997 1998 2000 1999 1995 1841 2001 2002 Acquired Sunworld, Neilson and Airworld Acquired Sunset, Club 18-30 and Flying Colours Created JMC brand for tour operations and airline Developed three-brand strategy for mass market tour operations Sold Global & Financial Services (a £47m-profit business) Founded Thomas Cook Achieved financial turnaround Thomas Cook Travel acquired by C&N Touristic AG Merged with Carlson’s UK Leisure Group travel interests Thomas Cook in 1995 travel retailer & niche tour operator 2003

Ownership Structure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Thomas Cook AG Annual Report & Accounts for year-ended 31 October 2003

Business: Thomas Cook UK & Ireland Thomas Cook UK & Ireland ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Sales ~6,600 FTE Tour Operations ~2,600 FTE Airline ~1,800 FTE

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],VERTICAL INTEGRATION Benefits to the Customer Benefits to us

[object Object],Our Mission Statement

Sales: Recent Developments ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],648 857 20 Channel Channel

Spec. Business: Recent Development ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Spec. Business: Recent Development

[object Object],[object Object],[object Object],[object Object],[object Object],Spec. Business: Recent Development

Thomas Cook Airlines UK ,[object Object],[object Object],[object Object],[object Object],Officially the UK’s best performing charter airline!

Meet the family - including our Specialist Brands

Tour Operations: Three-Brand Strategy for Mass Market Quality holidays for those who expect more Fun holidays at great value, hassle free The best family holidays From fourth to second and closing the gap with market leader

Tour Operations: Specialist Businesses Defined as being clearly differentiated by its customer base - that difference being clearly valued by that customer base ,[object Object],[object Object],[object Object],[object Object]

P R O U D Pioneering Our Future Results Orientated Obsessed With Customer Service United As One Team Driving Robust Decisions

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