e-Planning involves using technology tools and systems to connect business processes to provide improved planning services and outcomes. Key indicators of e-Planning readiness include electronic system capacity, data quality, e-service delivery, and organizational support. The document discusses examples of e-Planning initiatives taken by various councils in NSW, lessons learned, and importance of user-centered design, collaboration, measurement, and leadership to drive innovation.
2. e-Planning is the use of technology-based tools and systems to connect business processes which deliver improved planning information, services and outcomes to the community
21. Proactive participation in multi-Council initiatives Inter-disciplinary approach to e-Planning activities e-Planning now a dedicated ongoing program inside Council
27. Tumut Shire Council First Council in NSW to offer all 21 Local SmartForms DA lodgement Property Certificates and enquiries Fire safety certificates And many more… Submission on a DA
Some case studies from those Councils that “showed up” to be part of the consortium, and how have something to share with everyone as well as benefiting themselves.
231 Councils across Australia 52 Councils in NSW
41 Councils in Rockdale consortium 359 projects 267 people
140,000 small businesses impacted
$243m in savings over 10 years
Those projects that were more successful recognised that e-services is NOT about technology but about connecting business systems with business processes
Evolve from gatekeeper to gateway – help transform and deepen the customer’s relationship with Council