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2. Dolphin V1.0 ITIL System

3. Service Oriented Re-structuring of IT Departments

4. What is ITIL? ITIL is used throughout the world as a de-facto standard. The principles and methodologies have been adopted by major organizations . The Information Technology Infrastructure Library is a customer-focused, process-oriented approach to IT Service Management. Successful IT organizations have turned to IT Service Management & ITIL to guide them through the planning, design, development, delivery and support of their services.

9. DOLPHIN V1.0 DOLPHIN V1.0 System is the most comprehensive solution developed in SAP ECC 6.0 platfom

13. DOLPHIN V1.0 Dolphin V1.0 enables organizations to reduce operational costs, improve operational efficiencies, support employee productivity, enhance business performance and achieve measurable ROI by standardizing on common service model based on ITIL best practices. Dolphin V1.0 provides an integrated environment with international service desk and single point of contact between end users and the IT department that delivers consistent and measurable service.

14. DOLPHIN V1.0

17. DOLPHIN V1.0 – General Structure

18. DOLPHIN V1.0 – Consolidated Service Desk

20. DOLPHIN V1.0 – International IT Management

22. SWEBOOK (Software Engineering Body of Knowledge) compatible

23. Proses Model CMDB Business Requirements & Customer Processes External Tools CMDB Reports CMDB Statistics Policies / Standards Audit Reports Customer Satisfaction Survey Service Reports Incident Statistics Audit Reports Problem Statistics Trend Analysis Problem Reports Review Diagnosis Audit Reports Change Scheduling Change Statistics Review Audit Reports Release Scheduling Release Statistics Review Test Standards Audit Reports Versions Incidents Relations Problems Services Desk Version Management Configuration Management Changes Incident Management Problem Management Change Management Vision Scope Document

24. Basic Process E-mail WEB Interface Telephone Call Call Center Service Request ? CUSTOMER Additional Information Convert to Incident REJECT ACCEPT INCIDENT MANAGEMENT Convert to Change Convert to V/S CHANGE MANAGEMENT Convert to Problem  START

26. SAP Integrated IT work force management

27. International Catalogue, SLA, OLA and UC management

28. Easy to use Service Request Management

29. Fully customizable, integrated email and action management

30. Detailed history tracking in all modules

31. Inventory BOM definition options in inventory management

32. On-Line monitoring of all IT inventory with ASSET Tracker

33. Graphical demonstration of all IT inventory in your network

34. Wide-range of reports, kpi definitions, graphhics etc...

36. Thank you very much for your attention.... Fore more information and live demo please contact with us .... [email_address]