The document provides instructions for a week 5 assignment to design a one day training agenda for a frontline employee position. The agenda should focus on one customer service initiative and include at least two scholarly sources. Students must describe the frontline position, state the customer service initiative, construct an agenda outline, and explain their reasoning for the initiative and outline in a 2 page paper using APA format.

1. Instructions
Week 5 Assignment: Training (CO3, ILO.B.SK.3, AL.3, AL.2,
DL.2)
Determine a training outline for a frontline-level employee for
your business based on one customer service initiative.
Complete the following:
State the frontline position and a brief description of that job
(about a paragraph)
State the one customer service initiative the training will be
centered on.
Construct a one day agenda for the training in outline format.
Explain your reasoning for your initiative and your outline.
Include a minimum of two scholarly sources
Written paper at least 2 pages
Agenda outline
Format your paper according to APA guidelines