1. Broadband Internet Packages for Online Arts Organisation Dun Laoghaire, Dublin 18, Ireland

2. Broadband Providers in Dublin 18

3. Broadband Household Statistics

4. Irish Broadband V European Standards 62% of all private households in Ireland had a computer connected to the Internet in 2008 compared with only 5% in 1998 and 57% in 2007. The Netherlands, at 86%, had the highest reported rate of household Internet access in the EU 27 in 2008. Ireland, at 62%, was ranked tenth in the EU in 2008. The EU 27 average was 60% of households.

7. What Kind of Business?? Online Arts Organisation in Dublin 18, set up from a home Office. Requires a Small Business Broadband Package with a reliable customer service without an expensive price-tag Internet uses include general web browsing, Downloading documents, File Management, Internet Banking

8. What is required from the broadband Package for my Small Business? Fast Connection Quick Download Speed Wireless Modem Combined Broadband and Phone Package Good Customer Service and Reliability

9. 3 Major Players in Broadband in South Dublin Eircom BT Irish Broadband

10. *Prices Correct from Jan 2010

12. Eircom Pro & Cons Pros Business Deals including €100 free advertising with Google when you sign up Free Norton Security for the first 3 Months MAX Speed @ 12Mbps+ (Only due to Eircom owning all Residence Line Connections) Cons Line Rental Not included Eircom own all phone line connections in every residence & restrict other companies making prices much cheaper. Eircom has to therefore be more expensive than other Service poviders. Not great History of Customer Service & Reliability.(Customer Phone Line) Some Hidden Costs. Attractive Intro offer that then increases.

13. Dependability

14. BT Broadband Business Package *Prices Correct from Jan 2010

15. BT Pros and Cons Pros No Static IP or Connection Charges Unlimited usage allowance on 2 out of the 3 main business packages Wireless Modem Included Cons Customer Care line based in India, resulting in communication barriers between consumers and Company

16. *Prices Correct from Jan 2010

17. Irish Broadband Pros and Cons Pros No Phone Line Rental needed Flat Rate Monthly Fee, No Hidden Charges Cons Expensive Rates: €250 for a max Speed of 6Mbps with Breeze 6mb Pro Minimum Subscription of 12months

18. Opinions and Complaints Eircom Broadband, Customer Service “In just over one month my one year contract with Eircom Broadband will be up and I would like to cancel at that point. I have looked everywhere for a clear procedure to go about doing this but there is none!! I have emailed eircomnetcontracts@eircom.netgiving my one months's notice - no response, I have emailed broadband.support@eircom.net who just said to ring 1800 503 303. I rang 1800 503 303 and they said I am ringing too early and just wait until 10 days before the cutoff date and ring back then.” DouglasMan, Boards.ie

19. BT Broadband “I’ve been with BT for 18 months… about a month ago they increased my speed and lifted the cap. I’d never gone over the cap anyway so it wasn’t any real bonus. The speed increase was though. Three days ago BT Ireland decided to restrict my broadband speed to 10k per second citing their ‘Fair Usage’ policy. There was no warning, no call, no email.. They use outsourced Indian support which having used this before I have to say…it really stinks to high heaven…If you are thinking of broadband and are a novice then remember this… as you’ll find yourself saying ’sorry can you repeat that ” incessantly during a support call….the support person is ONLY interested in getting you off the phone and chalking up another resolved issue (wheter its resolved or not)…” Mickelodian, Mulley.net

20. Irish Broadband “I contacted them by email to set me up an email account with them so I could use Outlook. From start to finish this took 20 days.” Niall T, AskaboutMoney.com “Irish Broadband is simply useless. Their support team are so condescending, unhelpful, rude and painfully ignorant its not funny, even Eircom’ssupport is better than Irish Broadband’sand that’s saying something.” WindyBee, Boards.ie

21. Decision Irelands 2nd largest broadband provider Includes Internet Starter Pack when purchasing Business Package In many areas, 3Mbpscustomers can avail of up to 24Mbps at no extra charge No Connection Fee Unlimited Usage Allowance

22. References Irish Broadband and Internet Statitics http://www.desktopstudio.ie/statistics.php CSO Statistics http://www.cso.ie/newsevents/pr_informationsociety2007.htm Comparision Website www.getbroadband.ie Braodband Map Viewer http://mapviewer.broadband.gov.ie/ http://www.mulley.net/2006/02/09/broadband-choices-in-ireland/