Kristen wants to improve her habit of calling her mother by setting weekly reminders to call. Currently, they communicate mostly through Facebook and texts, but Kristen wants to have more meaningful phone conversations. She is tracking her daily interactions with her mother to determine when they have the best conversations in hopes of improving the quality and frequency of their calls over time.

1. CALL YO MAMA
REMEMBERING TO MAKE IT A PRIORITY
QUANTITATIVE FACTORS
While attempting to create more
meaningful conversations, Kristen
has a problem remembering
to pick up her phone regularly.
She is setting two alarms per
week to call her mom. She also
changed her phone background
as a constant reminder. I am
holding her accountable for making
these weekly phone calls as we
investigate the problem.
WHO LEADS THE
CONVERSATION?
AVERAGE CALLS PER MONTH
OTHER FORMS OF CONTACT
RATIO: WHO INITIATES
THE CALL?
FAVORABLE
CONDITIONS
Kristen Mom
Kristen Mom
PROBLEM
Kristen never thinks to call her
mom. They have more frequent but
less meaningful contact through
Facebook and texts. She would like
to increase her phone habits by
starting with regular reminders.
Amanda Sepanski | Transformation Design | Forming a Habit for Kristen Myers
KRISTEN
BROOKLYN
MOM
STOW, OHIO
440 MILES APART
QUALITATIVE FACTORS
Kristen wants to have more
meaningful conversations with her
mom. Each day she will record
the type of contact that they have
had and rate how meaningful the
interaction was. We are hoping to
identify when and where she is
having the best conversations with
her mom and in turn improve the
quality of conversation.
CURRENT
CONDITIONS
Kristen
RATIO: WHO INITIATES
THE CALL?
AVERAGE CALLS PER MONTH
OTHER FORMS OF CONTACT WHO LEADS THE
CONVERSATION?
Kristen Mom
Mom