business etiquette

1. HRhelpdesk.in
Welcome to HRhelpdesk.in
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© HRhelpdesk.in Business Etiquettes

2. HRhelpdesk.in
Business Etiquettes
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3. HRhelpdesk.in Contents
 Greeting
 Handshake
 Business Cards
 Office Etiquette
 E-Mails
 Thanking
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4. HRhelpdesk.in Etiquette
 Business etiquette is the subtle, redefining difference which enables people to excel and
succeed in today’s corporate culture
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5. HRhelpdesk.in
Greeting
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6. HRhelpdesk.in Greeting
 Introduction
 Three Party Introduction
 Self Introduction
 Have a practiced introduction for yourself
 Yourself to superior
 Yourself to a new colleague / new employee
 Yourself to a client
 Yourself to another person at a social gathering
 Do not rush through your introduction
 Do not mumble through it either
 Keep it crisp

7. HRhelpdesk.in Greeting
 Three party Introductions
 In a three-person introduction, your role is to introduce two people to each other.
 In a business or business/social situation, one must take into consideration the rank of the
people involved in order to show appropriate deference.
 Remember, gender doesn’t count in the business world; protocol is based upon rank.
 Senior employees outrank junior employees
 Customers or clients outrank every employee (even the CEO)
 Officials (Government Servants etc.) outrank non-officials
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8. HRhelpdesk.in Greeting
 Begin with the superior’s name, add the introduction phrase, say the other person’s name and
add some information about the second person.
 Then reverse the introduction by saying the second’s name, followed by the introduction
phrase and the superior’s name and information.
 When a three-party intro is done correctly, the two people being introduced should be able to
start some small talk based upon what you shared about each of them.
 Introductions should match, so if you know the first and last names of both people, say both.
 If you know only the first name of one person, say only the first names of both. If you add an
honorific for one person, the other should also have one.
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9. HRhelpdesk.in
Handshake
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10. HRhelpdesk.in Handshake
 What’s in a Handshake? – Everything
 It’s the first physical contact with someone
 Consider
 How do you shake hands
 When do you shake hands
 The desirable handshake is
 Firm yet assuring
 Warm and enthusiastic
 Dry and pleasant to touch
© HRhelpdesk.in Business Etiquettes

11. HRhelpdesk.in Handshake
 The undesirable handshake is
 Weak
 Half Hearted
 Slippery
 Bone Crushers
 The Wet Fish
 The Socket Dislocator
 Be mindful – One does not initiate a handshake with a superior / higher ranking official
 In a group, shake hands first with the host and then with other senior people in the group
© HRhelpdesk.in Business Etiquettes