Leveraging Social Media Ambassadors in Service of Your Foundation’s Digital S...
Pr for external stakeholders
1. Public Relations: Communicating
the Sustainable Livelihood Program
to external stakeholders
By Ana Maria B. Raymundo
Presented by David Daniel P. Pagulayan
April 1-5, 2013
Albergo Hotel,
Baguio City
2. What is Social Marketing?
“Social marketing is the planning
and implementation of programs
designed to bring about social
change using concepts from
commercial marketing.”
3. What is Social Marketing?
“Social marketing seeks to influence
social behaviors not to benefit the
marketer, but to benefit the target
audience and the general society.”
4. Why Social Marketing?
• What is the objective of the
Sustainable Livelihood Program?
• Why do we do what we do?
• What is our ultimate goal in the
DSWD?
6. Product:
Sustainable Livelihood Program for
poor families
Problem: Poor families have substandard
socio-economic conditions
Solution: Sustainable Livelihood Program as
one way to reduce poverty
7. Price: support, partnership
• What is the ‘cost’ to obtain the ‘product?’
• What is asked of the stakeholders? –
support, partnership
8. Place: distribution channels,
accessibility
• How can stakeholders access the program?
• If a stakeholder wants to partner, how can
s/he? What will s/he do? Where will s/he
go? Who will s/he contact?
9. Promotion: methods of
communication to reach
stakeholders
Advertising/advertorials/press releases
Personal selling: dialogues and meetings
with partners
IEC materials: brochures, posters, tarpaulins
Quadmedia: TV, radio, print, social media
Special events: SLP Congress, caravan, etc.
10. Publics: external and internal
stakeholders
Internal
• Executive and Management Committees
• Central Office Staff
• Field Office Staff
11. Publics: external and internal
stakeholders
External
• Beneficiaries • Business Sector
/Community • CSOs
• Development Partners • Academe
• NGAs • Youth
• Legislators • Media and Social Media
• LGUs
12. Policy: laws, programs,
ordinances
(examples)
• For the micro-enterprise development track:
DTI, SEC, CDA programs and regulations, etc.
• For the employment facilitation track: TESDA
classes, DOLE job fairs, etc.
13. Purse Strings: fund source for
social marketing strategies
(working with a limited budget)
• Social media: Facebook, Twitter, Wordpress,
Blogspot, Tumblr, Rappler, etc.
• Submitting success stories to national
dailies
• Writing letters/emails to TV and radio
programs, and print media
24. OUR VISION
• Poverty reduction with institutional support
from the LGUs
OUR PROMISE
• Uplift the standard of living and improve the
quality of lives of their constituents
25. Engaging Partners
• Identify potential partners:
– thrust and priorities
– Image of the potential partners
– Existing communication efforts
– Corporate Social Responsibility (for the business sector)
• Know your prospective partners: (Background check)
– Company/Organization profile
– Company/Organization thrust
– Personal Background
– advocacies
26. Communicating with External
Stakeholders: Remember the basics
Always remember the 4Ps in the context of
the SLP
1. Product
2. Price
3. Place
4. Promotion
27. Communicating with External
Stakeholders: Remember the basics
Visual Aids:
Partner’s Kit: Information, Education,
Communication (IEC) materials
Audio Visual Presentations (AVP)
Success stories/anecdotes
Field data
Physical presence of beneficiaries
YOUR physical preparation
*Elicit answers from the PDOs; ask random PDOs to answer the questions.
Traditional marketing follows the 4Ps.Social marketing considers other Ps (development communication)
The product isn’t literally a product that consumers buy. It can be a form of service, a program, a concept, etc.
What do you want to get from the stakeholder?
How will the stakeholders know about the program?
Internal stakeholders are inherent to the organization but not necessarily to the program. Each staff employed by the DSWD represents the DSWD as a whole, not just a specific program. It is imperative that we familiarize ourselves with all the programs and services provided by the DSWD.
Each set of stakeholders must be approached differently. Different stakeholder, different needs, different demandsMedia and social media can both be stakeholders and promotional tools. The media chooses what to feature about the DSWD depending on how they see us.
Cite the Boracay ordinance as an example.
Usually the case in the development sector
Buy one pair of Toms, you donate another pair to a child in need.
Unique business/program strategy
The experiential approachAllow other individuals to talk about the business/program.
Feature the beneficiaries behind the program. Give them “air time.”